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This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Beautiful place.. amazing staff and beautiful piano bar too boot!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Beautiful hotel ...1 of the best breakfasts

This hotel certainly lived up to the reputation of the Hilton brand. Perfect stay for our early morning flight, and will be choosing to stay again for future early departures / late arrivals.

Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.

Had a great stay at this hotel. Friendly staff, very comfortable rooms with great decor.

Large rooms, very clean, pristine condition. Friendly staff, very accommodating, allowed early check in. Fantastic experience.

Our 1 night stay was a very relaxing way to start our long haul holiday fronHeathrow T4. We were very comfortable.

From our arrival at the property we felt very welcome and comfortable. From Marks initial greeting on reception to all orher aspects of our stay we were extremely happy. This business , 52.years in the making with Marks father and uncle is a very slick family run outfit. All staff we encountered including chambermaids were exceptional. They could all not be more helpful and gave valuable information where needed about things like where to get the Uber boat from rather than walking to the City...

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch. Staff were really helpful and friendly and hotel was really great quality. A fantastic place.

After spending 3 nights in a 4.4 Expedia rated hotel in Kensington where we greeted with unchanged bed sheets, stained matresses, and more, we left and went to the Andaz. Here, you can shower well, the beds are immaculate and there is a tube station right next to the hotel. This is definetively where we will stay next time. Thank you, Andaz!

Lack of signage to the hotel at Terminal 3 arrivals hall resulted in a frustrating and annoying trek around terminal 3. One vital sign directing guests down the ramp and on towards terminal 2 is missing and so there is no indication where the hotel is.

Greaqt room and good service with excellent staff

Excellent stay, helpful, friendly staff