Search Hotels by Fairmont in Hawaii Island from £616

"Lovely property with nice amenities. My wife was stuck in an elevator. No one responded to her pressing the alarms in the elevator, nor did anyone respond to her calls on the elevator phone for at least 10 minutes. She called me on her cell phone and I walked to the front desk to report the issue. Only then was there a response. The maintenance person who responded was not very polite - his comment to my wife was that she should "calm down." We were surprised that no one from management followed up with us. A plate of fruit was delivered to our room - as we were checking out."

"The room smelled strongly of marijuana, and the carpet had visible stains. While the lobby appears modern and well-maintained, the rest of the property felt outdated and poorly kept. We also encountered bed bugs and left with bites all over. As we were checking out, we saw an exterminator heading in to spray the rooms."

"The room was clean and the staff were helpful. We liked the swimming pool. The restaurant staff didn’t seem very organized."

"Room was clean and we had a suite which was very nice. the main restaurant canoe house was great as well as the Mediterranean one. The pool restaurant /shack has chicken fingers which weee too hard. I’d skip the luau. We paid $700 for 3 of us and it was at th parking garage at the back of the property not he beach as I thought initially whe the friend we were traveling with suggested it. Note to self to research myself. The beach was overcrowded due to it being spring break and we couldn’t get chairs if we went in the afternoon because people would leave their things in the chairs. The staff said there was a wait list and at one point we had to wait uber half an hour to get chairs even though some looked unoccupied. Kids club was great and educational activities. Because my daughter is younger than 5 I stayed with her. Overall a good experience but they should try to make sure paying guests aren’t waiting for beach and pool chairs during peak season. "

"It was good"

"Very Pleasant, professional, helpful and accommodating staff!"

"Hotel was in good location in Hilo. From other reviews, they state this is the nicest hotel in Hilo. I would agree with that assessment, though the property could use a refresher. The area this hotel is located in is a bit rundown, homeless in the area. The hotel next door is shuttered which gave the area an abandoned feel. But I am not sure if there are any better areas in Hilo since it is a smaller town/city. Some food options in walking distance but I would recommend driving into town for better spots. The rooms were as expected, clean and kept up. The front staff were very friendly and accommodating, you’ll even see local cats strolling in and out of the property and lobby. We could possibly stay here again if visiting Hilo. It is about a 40 minute drive to Volcanoes National Park which is the reason for our visit to the East side of the big island. Do note, if you plan to self park, the lot is located across the street at the golf driving range. If you plan to arrive late in the evening, I would pay to valet since the surrounding area is a little questionable. The lighting in the dirt lot is poor. "

"Easy to find, wouldn't say it was super secure. You are informed there is no wifi in the rooms but it's also a dead zone so there's no reception for phone service too. Staff is friendly and sincere. "

"Really nice resort. Limited dining options that aren't a fortune. Walk to parking lot took 15-20 minutes from the Palace Tower, so be prepared to walk a lot."