Ratings based on 555 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller from Essex

Nice clean hotel in ideal location

Posted 26-Feb-2017
Pros: Although it was in a busy area it was very quiet inside the hotel
Cons: I think it should be clearer that you have to pay extra to park at the hotel
Location: We stayed prior to going on a cruise and it was in the perfect location as there was a shopping mall with cinema and places to eat
The hotel was ideally situated for the shopping mall where there was plenty of places to eat and also close to the port.
4out of 5
for Everyone
by A verified traveller from Channel Islands

Great location for West Quay Shopping

Posted 25-Feb-2017
Pros: Very comfortable beds and great harbour view of the cruise ships coming and going. The inhouse spa looked lovely.
Cons: Common areas are looking a bit tired and in need of redecoration.
Location: Within walking distant of great shopping and dining.
We had a deluxe double bedroom which at first glance looked very nice but we found one of the mugs chipped and the tea tray not very clean or well stocked. ie no sugar and only a couple of milks. Some of the bathroom fittings were poorly fitted. Also the bathroom smelt like it had been cleaned with a stale rag even after maid service. These are minor issues and wouldn't take much to rectify. It wouldn't put us off staying there again. Overall a very pleasant stay.
4out of 5
for Everyone
by A verified traveller from midlands

Nice hotel by the docks

Posted 24-Feb-2017
Nice hotel , over priced so shop around for prices. Bar staff were very slow Rooms are very good size Receptionists were very helpful and friendly Took along time to get seated for breakfast even tho it was very quiet But yes I would book here again
5out of 5
for Everyone
by A verified traveller from wigan

Very near to cruise ports and shopping centre

Posted 23-Feb-2017
Lovely clean, nice hotel with very friendly and helpful staff
3out of 5
for Everyone
by A verified traveller from nottingham

In need of some tlc

Posted 18-Feb-2017
This hotel has the potential to be superb , great location and iconic 80s look to the exterior However it is rather tired once you get past the foyer . The rooms are in need of refurbishment, at the least recarpeting and redecorating . My bathroom had for example cracked floor tiles , furniture is dated and had chips and marks and there were dead insects in the picture frame Staff were ok but the front desk wasn't manned when I arrived and I had to wait several minutes , nor was the bar later that evening, there was an even longer wait for that and when served a bottle of mineral water was £3.80
2out of 5
by A verified traveller from Malvern

Total Disappointment

Posted 08-Feb-2017
Pros: Staff made every attempt to be helpful and cheerful but there aren't enough of them to cope, under invested all round.
A mistake booking and staying at this run down hotel that makes no attempt to hold on to its star rating which now is probably running at 3* if truth be told. It starts at the front door when you ask if they have a porter, to be told he's upstairs somewhere, this was followed by one receptionist who was overworked and had a queue 3 long and the only way we could get a twin bed room was pay an extra £20 per night for something described as a Delux but was far from it. The windows aren't effectively double glazed, allowing the cold and the road noise in ALL NIGHT , the bathroom was in need of a makeover, with ground in dirt and brown lime scale staining in the loo. I thought that old seventies trick of putting an empty tissue box in the bathroom and ramming three tissues in the top to pretend it's full was a thing of the past but not here. Poorly fitting carpets in the room, shower that leaked over the floor and brick built beds , I'm sure they are cheap and so hard they will never wear out, but customer comfort has never been a factor when these rock hard beds were purchased. The restaurant food was not good, don't try to eat there, Southampton has hundreds of restaurants that offer edible food, ours wasn't, very expensive and very offensive. The staff try their very best but there aren't enough of them to be able to offer a good service. I have offered many compliments on this site when we have been pleased, but would suggest steer clear of this awful hotel, too expensive for
2out of 5
by A verified traveller

Bad value

Posted 24-Jan-2017
Pros: not much
Cons: a lot
Location: only one night so location did not matter much
Expensive room with extras piled on! you would not normally expect to pay extra £10 per night for car parking in a so called four star hotel. We were given a disabled room with 2 small single beds, wc rolls ran out, no milk for tea in the morning. breakfast, not a good choice of food and cold, £15 each!
4out of 5
for Everyone
by A verified traveller

Great view from window

Posted 16-Jan-2017
Pros: Great Location.
Cons: The hotel is big enough to create a few cosier areas. More vegetarian options on menu please.
Location: Location is brilliant...Frequent Hythe Ferry across to New Forest where you can hire bicycles. Great cosmopolitan City.
A great hotel to enjoy our Ruby wedding anniversary.
2out of 5
by A verified traveller from Toronto, ON

Over rated hotel

Posted 15-Jan-2017
Pros: Location
Cons: Housekeeping
Location: Handy for exploring the old parts of Southampton
We stayed four nights and our room was never properly cleaned, particularly the bathroom. The restaurant was very expensive so we ate out for every meal. For a hotel that once enjoyed a five star rating, it was a great disappointment.
4out of 5
by A verified traveller from yorkshire

An improvement on last time. Improvement o

Posted 06-Jan-2017
Pros: Good and friendly staff.
Cons: Staffing levels
Improvement on last year but reception desk and concierge not adequately staffed.