Ratings based on 582 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Mar-2017
Hotel staff very helpful and friendly had a very good nights sleep for the three days we stayed and bed was very comfortable
2out of 5
by A verified traveller from southampton

Ideal location from town center

Posted 23-Mar-2017
Hotel tired,windows dirty ,glass lift dirty. Cracked tiles in bedroom toilet, flood on bathroom floor caused through leak somewhere. Bathroom mirror chunk out of its surround. Very disappointing not worth the money. We were so disappointed we eat and drunk outside the hotel and used it only as a place to sleep this lost the hotel money
4out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel - Good Location

Posted 23-Mar-2017
Lovely hotel - would recommend. Upon arrival and throughout our stay, all hotel staff were friendly and courteous. The room as a good size, clean and comfy. The hotel was in a good location. The pool facilities were average (in need of a little tlc) overall lovely hotel and plan to return.
5out of 5
Recommended
for Everyone
by A verified traveller from canterbury kent

Great hotel with friendly helpful staff

Posted 20-Mar-2017
Pros: Everything
Cons: Maybe more pillows
Location: Went for a relaxing break so didn't go very far from hotel
Great looking hotel, staff very helpful and friendly, room and bathroom very clean, had everything that you would want, pool and jacuzzi great, very warm water, breakfast fantastic, buffet style as much as you want. Will be going back again.
3out of 5
by A verified traveller

Disappointing

Posted 18-Mar-2017
Hotel looks tired & dated. Some area's were dirty. Nice size room, but not comfortable
3out of 5
by A verified traveller

Good location and nice hotel but bed very poor,

Posted 18-Mar-2017
Pros: Nice to have spa facilities.
Cons: New mattresses - felt like poor quality mattresses had been purchased without consideration of the size of the bed. Pillows - provide alternatives.
Location: Convenient to get to university, city or port
Good location near town and port. Hotel generally clean and well presented. Good breakfast. Bedroom clean and well equipped BUT bed very poor. Sat on bed and mattress so poor that hit base of bed.Felt base when turned over in the night which disturbed sleep. Mattress also too big for the base. Hard pillows and no other choice. No spare blankets. Bed really let the hotel down and spoilt our stay - comfortable bed is a fundamental and surprised a hotel like this has such poor beds. Car park expensive.
2out of 5
by A verified traveller

A hotel in need of raising it's standards

Posted 17-Mar-2017
Pros: Facilities
Cons: Cleanliness
Location: Great location for eating out
Hotel looks great, has good facilities but is lacking in cleanliness. We had a good sized room but could feel every spring in the mattress. They came to replace it and when stripping the bed revealed all its dirty secrets, it was awful! They took it away but had no replacement, so we moved rooms. Bed was much better but bathroom had many hairs laying around and shower drainage was backing up. Overall, I would look else where when staying in Southampton again.
5out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Lovely Hotel, Ideally located.

Posted 17-Mar-2017
Pros: very clean room with a very large bed and a sea view. very nice breakfast. lovely swimming pool.
Cons: Some items in the bathroom are beginning to look tired (metal fittings in the bathroom, tile grouting discolored, shower curtain) and could be renewed
Location: WestQuay Watermark entertainment and food complex Southampton walls and bargate Cruise ships and IOW ferry Parks Ikea
Nicely presented Hotel with great facilities and friendly staff. Ideally located to enjoy the new WestQuay Watermark entertainment and food complex and vibrant nightlife of Southampton. very clean room with a very large bed and a sea view. very nice breakfast. lovely swimming pool.
5out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Lovely hotel close to facilities

Posted 17-Mar-2017
Thoroughly enjoyed my stay here but my only qualm would be the queue at breakfast and the fact they were either understaffed or weren't expecting that many people at once. Other than that it was a lovely hotel and very close to all the thzings Southampton has to offer.
4out of 5
Recommended
for Everyone
by A verified traveller

Grand Harbour

Posted 17-Mar-2017
Great hotel in an excellent position close to Southampton city centre