A strange mix of experiences
Outwardly a lovely hotel, very nice communal areas and the room was excellent. In a very convenient position both for the City and the Cruise terminal. We had a very comfortable night.
But many of the staff didn't know much about anything. Reception were good as were one or two of the Concierge, but apart from them they appeared clueless. Strangely the restaurant is not open every night of the week - this with the staff comments made us wonder if the hotel is only busy and fully staffed when a cruise ship is in dock and at other non-conference times there is just a skeleton staff?
Don't buy the "Cruise Package at £15 per person, just not worth it. It includes their own transport to ship which is good but taxe probably less than £5 pp. A glass of wine is ok but shunted to a lounge with no soul and no people. The snacks were a joke, just some pastries and juice. To me snacks would be some finger sandwiches, needed if not boarding until the afternoon. Better to order a taxi and sit in the bar area where there are other people. Most staff hadn't a clue what the package was.