Thin walls and broken door handles
I stay in Southampton on business fairly regularly, and I like to swim in the evenings after work, so the Grand Harbour looked like a good choice. It wasn't. The room I was put in was pretty disappointing. The inner bathroom door handle was hanging off (swaying gently on its one remaining screw), and there were visible bits of dirt in the bath itself -- I had to wash it before I used it. The walls of the hotel are extremely thin, so not only could I hear my neighbour singing along to her radio the night I arrived (I could hear every word), but I was also woken by her radio at 6am (again, I could hear EVERY. SINGLE. WORD), which was still nattering away at her when I left at 9. No sleep-in for me! I had also been put into a room in which the bathroom was designed for a disabled customer, which meant that the sink was extremely low and the bath had a sort of step arrangement in it which made lying down impossible, particularly for someone of 6 feet in height. Similarly the sink only cleared my knees by three inches or so, which made brushing my teeth awkward. Of course hotels ought to have rooms that cater to disabled customers, but perhaps able-bodied customers (who might be unusually tall!!!) ought to be asked if they're happy to stay in these rooms and offered the opportunity to cancel if nothing else is available. I won't be staying at Grand Harbour again.