Ratings based on 489 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

After cruise hotel.

Posted 28-Aug-2016
Pros: Position
Stayed at the Grand Harbour Hotel following our cruise. Hotel was great, just what we wanted, balcony, sea view.
2out of 5
by A verified traveller from new jersy

ok but.

Posted 09-Aug-2016
Our request for early arrival not met as we were coming off a cruse. Thus hotel is less than a mile from port and given our reservation in Nivember or 2015. Not even a try to make it. Went for dinner and no one in dining room and we were stopped to confirm our reservation we had no reservation. Waited almost 45 minutes and could not get a drink. We finally went to the bar and were served. There was no such thing as customer service. Room very hot and not able to adjust.
4out of 5
by A verified traveller

Who knew about an extra charge when checking out??

Posted 06-Aug-2016
What was the never mentioned charge tacked on to bill after it had been already paid?? False advertising
3out of 5
by A verified traveller from West Mids, UK

It's OK.

Posted 01-Aug-2016
Pros: Location, check in process, cleanliness, overall atmosphere
Cons: Bar staff efficiency in less busy times to focus on customers as a priority, the cruise lounge value.
Check in and out was speedy. Rooms are clean and nicely decorated. Great location and within walking distance to numerous bars and restaurants. Very welcoming atmosphere and is good for a pre or post cruise stay. Bar staff were busy, though not sure doing what. Went to bar to order drinks, waitress gave me a number and said she would be over to take food order then spent 25+ minutes cleaning one table before taking any order. Cruise lounge was £12.50 for two. Wouldn't recommend. Cheaper and more comfortable to wait in the bar.
4out of 5
by A verified traveller

Hotel near cruise port Southampton

Posted 28-Jul-2016
We stayed 1 night at Grand Harbour before leaving for our cruise. Convenient location, excellent breakfast buffet, staff is friendly and helpful especially conciergers, and within walking distance of historical landmarks. The atrium offers a pleasant atmosphere, but you have to order your food and drink at the bar instead of being waited upon. Staff at bar needs some additional training and service was slow. However, the food was good. Room was spacious (1 King bed) and the bed was comfortable. Great place to stay overnight before going on a cruise out of Southampton.
2out of 5
by A verified traveller from UK

Business hotel

Posted 24-Jun-2016
Business hotel suitable for overnight stay and conferences. Tissue box in the bathroom was empty, cooking smells wafted from kitchens, breakfast disappointing
4out of 5
by A verified traveller from San Diego

Good location for exploring the area.

Posted 07-Jun-2016
Pros: Location.
Cons: The room was uncomfortably warm at night, and we could not adjust the temperature enough to cool it down.
Location: The Red Funnel ferry is within easy walking distance, also Old Town, and the train station, lots of bars and restaurants in the area.
Lots to do in Southampton and surrounding area including the Southampton Old Town Walk, and the Mayflower Theatre. Good restaurants near the harbor, also good bars and restaurants near the theatre. It is an easy walk to both the train station and the cruise ship terminal.
3out of 5
by A verified traveller from p

Good for a girls shopping trip

Posted 04-Jun-2016
Room could have been cleaner but was our second visit so we do like this hotel
5out of 5
by Michael

Good pre cruise location.

Posted 31-May-2016 on Hotels
Good for pre cruise overnight stop. Ate evening meal in restaurant which was very good. You could also dine in the bistro. Limited choice in the centre but only a short walk. Car park £10 seems expensive. Shopping centre nearby if you have time to spare. As with most hotels in this location expect to pay top prices.
5out of 5
by Carra

Posted 29-May-2016 on Hotels
Alex was friendly and very helpful.