Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from kent

Nice hotel. Close to the shops and cruise terminal

Posted 28-Apr-2016
Pros: It's so convenient
Cons: The fried eggs at breakfast could be cooked for you
Location: The shops are close by also the cruise terminal
We thoroughly enjoyed our stay. Went shopping, had a nice meal and a good nights sleep.
2 out of 5
by A verified traveller from USA

Picking up someone from the harbor.

Posted 21-Apr-2016
Pros: The location to the harbor was perfect.
Cons: More staff.
The hotel was ill-prepared for the amount of guests that were staying there. The bar/lobby/lounge/restaurant areas were overflowing with dirty plates and tables, no help or service. It was clear that the staff was overwhelmed!
3 out of 5
by A verified traveller

Posted 01-Mar-2016
Nice location,good style but needs some renovation. Heavy deco style
5 out of 5
by james . from missouri

wonderful!

Posted 12-Jan-2016 on Hotels
Client loved the hotel. Great hotel if you are taking a cruise fro Southampton U>K>
4 out of 5
by A verified traveller from Midlands

A pleasant place to stay on route to a cruise.

Posted 05-Jan-2016
Pros: The convenient location for the cruise terminal, pleasantly appointed and clean room with lovely views and a fine dinner.
Cons: There really needs to be a good look at the breakfast service and it really does need improvement in terms of service and variety.
Location: Very handy indeed with the cruise terminal, the old town and the new almost on the doorstep.
The hotel is in a great position to enjoy the harbour as well as the town. It is fine for a short stay and the room (deluxe) was very spacious and with a superb view over the harbour. Dinner service was excellent and the food a delight but was very surprised to see almost the same menu two nights running. The breakfast was very disappointing given the rating of this hotel. It was lacking in variety and imagination and the service was really not up to standard especially with the seemingly inevitable 'self toasting' device that seemed to take forever and there was only one of them which led to queues. So, in summary, a pleasant place to spend a night or two but not somewhere for a longer stay despite it being so well appointed and spacious.
5 out of 5
by Danny

This traveller left a rating score only Posted 03-Jan-2016 on Hotels
5 out of 5
by A verified traveller

Lovely hotel and very convenient

Posted 27-Dec-2015
Cons: Cost of parking was a little pricey
the hotel was easy to find and very clean, staff were very helpful.
5 out of 5
by A verified traveller

NIce Hotel, Friendly Staff

Posted 23-Dec-2015
Stayed here a few times whilst working nearby. A great hotel, friendly staff and easy room service.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Dec-2015 on Hotels
4 out of 5
by Malcolm from Ashington

Night away with friends

Posted 20-Dec-2015 on Hotels
Night away with friends and to do some Christmas shopping and enjoy the German market and atmosphere