Ratings based on 604 Verified Reviews

3.8 out of 5
72% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from west midlands

Looks Upmarket, but customers beware.

Posted 26-Apr-2017
Pros: Good picture online.
Cons: Needs improvement in all areas.
Location: Near to shopping centre.
Poor service, staff don't understand English. Poor standard of hygiene in the hotel, including the room. Bathroom full of black hairs, not cleaned properly. Breakfast very poorly presented, hard and rubbery fried eggs, highly spiced sausage, cold coffee. Staff took cold coffee away after our complaint, and didn't come back. Manager appeared very busy giving other customers their money back. Lots of complaints from people we spoke with. Not enough staff on the bar, staff running around serving the restaurant meals as well as running the bar. Long wait for drinks and food. Choose another hotel, don't waste your time booking it. It's worse than Fawlty Towers.
4 out of 5
for Everyone
by A verified traveller

A enjoyable stay at the Grand Harbour

Posted 25-Apr-2017
A well run hotel with very good facilities and the room was of a good standard too
4 out of 5
for Families
by A verified traveller

Very nice hotel.

Posted 24-Apr-2017
Very nice hotel; easy to find, close to cruise terminal.
4 out of 5
for Everyone
by A verified traveller from Portsmouth, UK

Great location

Posted 17-Apr-2017
Pleasant hotel but needs a few improvements to services. Although spa hotel limited informtion about facilities. Expedia also fails to mention extra parking charge and had to queue in long reception line in order to pay it.
5 out of 5
for Everyone
by A verified traveller from Southampton

Fantastic service

Posted 16-Apr-2017
Location: Great location just a 2 minute walk to west quay watermark with great restaurants cinema and bowling. Also west quay shops and town centre.
Had the best experience at the grand harbour hotel we arrived early to leave our bags at the concierge while shopping but was told we would be able to check in early and they upgraded our room to a balcony room at no extra charge. The staff were helpful and friendly and even though it is a nice hotel they made us feel at home and welcome during our stay. We ordered room service which was a decent price and the food portions were huge my partner never finished his meal which is unusual for him lol we only waited 15mins for our meals to be cooked and brought up. The breakfast at the grand harbour was wonderful we came down to the restaurant early bout 7:30 were they were playing classical and uplifting music while we were welcomed by a friendly man who waved his hand and two waiters appeared to take us to our table and to get our morning drinks we were also offered a morning paper which we accepted for free. The food was lovely with a wide selection of choice and I highly recommend the chocolate muffins for breakfast. We loved our stay at the grand harbour but there were a few renovations going on to the restaurant and parts of the hotel which led to us having to use the fire exit to get to the pool area but other then that was wonderful highly recommend 👍
3 out of 5
by A verified traveller

Posted 16-Apr-2017
Hotel needs updating, rooms dusty. Good location and views.
2 out of 5
by A verified traveller from London

Beautiful hotel with appalling staff

Posted 15-Apr-2017
Pros: The overall presentation of the hotel and its architecture, and facilities.
Cons: New management with new and trained staff with an attitude for hospitality.
After a tough week of work, this holiday was suppose to be a weekend away. The evening we arrived we checked into our room only to find the toilet flush wouldn't work and the room was poorly lit up as one of the main lampshades had burnt-out. So we decided to head down for dinner informing of the faults in our room to the reception, hoping it would be fixed by the time we arrive back. We then found out the hotel dining area was booked for a private event and we were told guest couldn't have dinner. After few attempts to find out from staff where else we could get dinner from, we were then told if we stood near the bar area someone would attend to us, which we did for 15 minutes and no one bothered to ask us if they could help us. I then decided to go to the bar area demanding for assistance to be served and the lady spoke was rude saying she's busy with other customers and that there's nothing that she could do. We then spoke to the other staff member who said he has just started working in the hotel and is waiting to get out from there as he had enough. We then complained to a manager who informed saying that they are experiencing issues with staff, as staff on duty had not shown up and they had to resort to emergency staff from a nearby agency. It took us 45 minutes to be served finally. Overall the experience was appalling due to the staff there. On the plus side the receiption upgraded us to executive room because of the faults couldn't be rectified in our previous room.
3 out of 5
by A verified traveller

Posted 14-Apr-2017
Pros The location is good, and the staff are friendly Cons Bed mattresses were very narrow. We are small people, and I wonder if tall or big people can sleep on them. We could not turn in beds. Does it cost much to provide guests with beds few inchese wider? It takes ages to call the reception. Soundproofing is poor.
4 out of 5
for Couples
by A verified traveller

Good central location

Posted 13-Apr-2017
Pros: The location.
Cons: Lobby could be updated
Location: Shopping. Walking and close to train station.
Early check in and found the room to be attractive and clean.
2 out of 5
by A verified traveller from Kent

Disappointed with our overall experience

Posted 10-Apr-2017
Pros: The location only.
Cons: The reception area needs to be more inviting.Breakfast service needs complete re-think, provide better quality food & service.
Location: Very close to the shopping facilities and great cinema nearby.
Stayed at this hotel overnight on Saturday. The location is great, very close to shopping, the new nearby I-max cinema was a brilliant experience. The hotel looked tired, the lobby area is lack-lustre, very ordinary. The rooms were very average, no hairdryer available. The breakfast experience was very poor, a long queue of people awaited us. The set up of the breakfast space needs a total overhaul, people waiting to use the toasting facilities meant that there was a queue for fruit juice, pastries and bread rolls. The cooked breakfast trays were placed in a very awkward area and the food was disappointing. I cannot believe they expect people to get their own hot boiled water in a cup to make their own tea, what happened to waiter service asking you if you wanted a pot of tea or coffee at the table? To top it all we could not get back into one of the two rooms we had booked (the key no longer worked) even though it was only 10.15am & we didn't have to check out until 11am. A trip to reception was necessary to sort this out. We had room service on the Saturday evening, and the food was very very average, the fish & chips were undercooked. We have had far better service at many other hotels.