A mistake booking and staying at this run down hotel that makes no attempt to hold on to its star rating which now is probably running at 3* if truth be told. It starts at the front door when you ask if they have a porter, to be told he's upstairs somewhere, this was followed by one receptionist who was overworked and had a queue 3 long and the only way we could get a twin bed room was pay an extra £20 per night for something described as a Delux but was far from it. The windows aren't effectively double glazed, allowing the cold and the road noise in ALL NIGHT , the bathroom was in need of a makeover, with ground in dirt and brown lime scale staining in the loo. I thought that old seventies trick of putting an empty tissue box in the bathroom and ramming three tissues in the top to pretend it's full was a thing of the past but not here. Poorly fitting carpets in the room, shower that leaked over the floor and brick built beds , I'm sure they are cheap and so hard they will never wear out, but customer comfort has never been a factor when these rock hard beds were purchased.
The restaurant food was not good, don't try to eat there, Southampton has hundreds of restaurants that offer edible food, ours wasn't, very expensive and very offensive. The staff try their very best but there aren't enough of them to be able to offer a good service.
I have offered many compliments on this site when we have been pleased, but would suggest steer clear of this awful hotel, too expensive for