Ratings based on 642 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

The Hotel is close to a big mall.

Posted 26-Jun-2017
Cons: A hair dryer
Location: There is a large mall and beautiful view of the water. I'm sure there is more to do but we were only there a short period of time.
It is a new hotel and everyone was very nice! It is not close to Heathrow airport but is close to the Southampton Port.
4 out of 5
Recommended
for Everyone
by A verified traveller from srra

Lovely quiet hotel. Can't complain about anything

Posted 26-Jun-2017
Nice central location. Nice compfy rooms. Quiet. Lovely breakfast. A bit shabby around the outside and in some communal areas but I think they are working on these.
2 out of 5
by A verified traveller from California

Handy for cruise guests but don't expect cruise li

Posted 25-Jun-2017
Pros: Nothing
Cons: Competent management?
Location: Eat out at better venue?
Check in confusing. Staff all foreign, most with poor English. Room took for ever to be ready. Food ok on first night. Breakfast first day confusing., take, seat, wait for staff to assign table? Avoid the scambled eggs, taste like powdered. Room too hot even with AC on max. First night no water at all available from midnight to 04:00, not even toilet flush. Dinner on next night, no matre De, no-one to assign tables, staff passing by but avoiding eye. Plenty of tables empty, but few staff, told, in half empty room, that one hour wait for dinner, expect table 9:15PM. Went elsewhere & got good meal down the road. Manager blamed lack of staff (apparently their incompetence is the fault of Brexit (yes tat's what he implied). No doubt the overly hot room was global warming & the lack of water was climate change.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Close to town centre and facilities.

Posted 25-Jun-2017
Pros: Location, location, location
Cons: Adequate- It was clean, quiet, comfortable beds and provided the basics. Met our needs nicely
Location: Lots of historical buildings. Old charm buildings. Modern and old traditional food venues. Good shopping
We used this hotel prior to and after returning from a cruise. Within a short distance from the train station and the port terminal which means cheap taxi fares. Staff were helpful and polite. Assisted with luggage storage before the allowed check-in time. Ideally located within walking distance of local attractions and eating venues.
2 out of 5
by A verified traveller from Canada

Attractive hotel with unsatisfactory service

Posted 19-Jun-2017
Pros: The hotel is a beautiful building. The location close to the old town is very convenient.
Cons: The service needs great improvement.
Location: Location is good. Everything is a reasonable distance to walk in beautiful surroundings.
The first night of our 4 night stay we encountered a large window which could not close. Also our balcony had 1 chair for 2 people. We referred our issues to the front desk. On our 3rd evening when it was very windy and we returned to a very cold wind blowing drapes around, a helpful concierge came and fixed the window. This occurred after 3 requests in person to staff. I called several departments and could not get the phone answered. The absence of a chair was to replace the missing chair with a very unstable one. Breakfast was very tasteless
5 out of 5
Recommended
for Everyone
by A verified traveller from notts

Ideal location for board cruise ships

Posted 10-Jun-2017
Absolutely lovely hotel, they offer a park and leave service if your going on a cruise. Wish I'd had known about this before hand, think it was probably a fault on my part as there was plenty advertising in hotel. Will definitely use this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Quite good but rather understaffed

Posted 06-Jun-2017
Room was nice, found a bloody stain in bathtub I had bathed my child in! Bar staff was very slow, reception staff were rather indifferent, overall we expected more from this hotel and were disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Lovely hotel near the waterfront and major shops.

Posted 03-Jun-2017
Pros: Location and restaurant.
A well renovated hotel in a great location near the water and a large shopping mall. Excellent new restaurant has just opened in the hotel.
4 out of 5
by A verified traveller

Nice-ish hotel near the shopping centre

Posted 03-Jun-2017
I'd always wanted to stay at this hotel ever since I grew up in Southampton and it looked so fancy down near the piers, with its pyramid style glass design..... and I finally got the chance. The hotel itself is nice, but not amazing. My king size room with a view of the sea (I appreciate that nowhere in Southampton is ever going to have a proper "sea" view) was disappointing. It was on the 2nd floor and could barely see the river. The room size was generous.... but the facilities are a bit outdated. In particular, the overhead shower was broken, meaning that it poured a gushing leak out from the bottom of the shower head directly down on to the edge of the bath (helping to flood the bathroom floor), unless you squeezed the head shut (in which case you couldn't easily shower). I complained about this at the front desk, at which point they kindly took the £10 overnight parking charge off..... although I never needed this since the car park barriers were up both on the way in, and the way out.... no need for a ticket at all. The car park was filled to over capacity.... with cars even parking at the end of the rows (not in a bay).... but no-one was on hand to deal with this.... so I could have parked here overnight and never told them, and potentially saved £10. All in all, I felt that the hotel was past its prime..... the staff were friendly, but everything is going south. I had dinner there at the Marco Pierre White restaurant and that was appalling, but for another review.
1 out of 5
by A verified traveller from savannah

Not the experience we expected.

Posted 27-May-2017
Pros: The location is right across from the cruise port.
Cons: Service & a much needed renovation.
Location: A Shopping mall is just down the street, Stonehenge tours can be arranged, plenty of restaurants nearby.
We arrived at the hotel expecting to have bellman especially a 4 star rated hotel. My husband had to unload 4 large suit cases due to lack of staff. The front desk was also understaffed and could not handle the number of guests checking into and out of the hotel. We did not expect a room at noon but did expect service when we arrived. Had to store the luggage but it took half an hour waiting on the one staff member they had working. He could not handle all of the requests. We dropped off several post cards at the front desk which as of today still has not arrived which makes us think they were not posted since the others we mailed later has arrived. The room was dated as was the hotel. In bad need of some cash infusion into updating the property. We could of lived with the old property had we gotten any service. Also we plugged in our adapters into the outlets only to find they none worked. An engineer came to the room and had to replace fuses. The following morning we called for 40 minutes the front desk and not once did they answer. This property is a joke. We would not recommend this property. Stay elsewhere.