Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from England

Great hotel

Posted 24-Nov-2016
Very helpful reception staff, great comfortable room and a free upgrade! Extremely comfortable bed and good room facilities
3out of 5
by A verified traveller

Posted 23-Nov-2016
Hotel and rooms need refreshing. Not really deserving of a 4 star rating.
4out of 5
by A verified traveller from US

great location

Posted 18-Nov-2016
Pros: Location to the pier
Cons: Provide transportation to the pier. We to catch a taxi.
We enjoyed our stay. The concierge was great. I had requested early check in, but had to wait quite a while for our room. We had an overnight flight so were exhausted.
2out of 5
by A verified traveller from UK

A returning customer but was left disappointed

Posted 15-Nov-2016
This hotel needs to invest in more staff (restaurant) and a lot of renovation. The rooms are a nice size however we had to change room as there was a weird vibration noise in that room. The second room was better. The pool and area is not pleasant, there was a strange smell which led us to leaving the pool area very quickly, there is also a lot of visible rust on the stairs and on a door. When we reported some of our disappointment the reception staff didn't seem surprised and were very apologetic. I hope the hotel gets back on track as it has great potential.
3out of 5
by A verified traveller from F

Faulty bathroom

Posted 01-Nov-2016
Pros: Comfy bed in the superior room.
Cons: Faulty bathroom not known to the hotel. No facilities to buy a costume to use the pool
Location: Na
We were upgraded which was great but the hotel was practically empty, so why put us in a faulty room, just because we'd paid a lower price on the internet. Seems short sighted to me.
1out of 5
by A verified traveller from N London

Never 4 star hotel in a million years

Posted 29-Oct-2016
From entering the hotel to leaving the whole stay was a total let down . I have never witnessed such a lack of customer service , rudeness by staff , dirty tables in the bar , disorganised reception , no one answers the phones when you call the reception the Hotel is shambolic and when I complained to Duty Manager he just nods his head I would never use this hotel again .
1out of 5
by A verified traveller

Room was not available!!!

Posted 28-Oct-2016
Room was not available due to flood. had to travel 15 miles to an alternative hotel.
3out of 5
by A verified traveller from Manchester

A strange mix of experiences

Posted 22-Sep-2016
Pros: Nice decor, layout and rooms
Cons: Non-reception staff training and Cruise Package.
Location: Close to the main shopping area and good restauranyts and bars
Outwardly a lovely hotel, very nice communal areas and the room was excellent. In a very convenient position both for the City and the Cruise terminal. We had a very comfortable night. But many of the staff didn't know much about anything. Reception were good as were one or two of the Concierge, but apart from them they appeared clueless. Strangely the restaurant is not open every night of the week - this with the staff comments made us wonder if the hotel is only busy and fully staffed when a cruise ship is in dock and at other non-conference times there is just a skeleton staff? Don't buy the "Cruise Package at £15 per person, just not worth it. It includes their own transport to ship which is good but taxe probably less than £5 pp. A glass of wine is ok but shunted to a lounge with no soul and no people. The snacks were a joke, just some pastries and juice. To me snacks would be some finger sandwiches, needed if not boarding until the afternoon. Better to order a taxi and sit in the bar area where there are other people. Most staff hadn't a clue what the package was.
4out of 5
by A verified traveller

Nice hotel close to cruise port

Posted 15-Sep-2016
Pros: Pool
Nice hotel close to cruise port; breakfast overpriced
4out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Sep-2016 on Hotels