Disappointed with our overall experience
Stayed at this hotel overnight on Saturday. The location is great, very close to shopping, the new nearby I-max cinema was a brilliant experience. The hotel looked tired, the lobby area is lack-lustre, very ordinary. The rooms were very average, no hairdryer available. The breakfast experience was very poor, a long queue of people awaited us. The set up of the breakfast space needs a total overhaul, people waiting to use the toasting facilities meant that there was a queue for fruit juice, pastries and bread rolls. The cooked breakfast trays were placed in a very awkward area and the food was disappointing. I cannot believe they expect people to get their own hot boiled water in a cup to make their own tea, what happened to waiter service asking you if you wanted a pot of tea or coffee at the table? To top it all we could not get back into one of the two rooms we had booked (the key no longer worked) even though it was only 10.15am & we didn't have to check out until 11am. A trip to reception was necessary to sort this out. We had room service on the Saturday evening, and the food was very very average, the fish & chips were undercooked. We have had far better service at many other hotels.