Ratings based on 535 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller

Great view from window

Posted 16-Jan-2017
Pros: Great Location.
Cons: The hotel is big enough to create a few cosier areas. More vegetarian options on menu please.
Location: Location is brilliant...Frequent Hythe Ferry across to New Forest where you can hire bicycles. Great cosmopolitan City.
A great hotel to enjoy our Ruby wedding anniversary.
2out of 5
by A verified traveller from Toronto, ON

Over rated hotel

Posted 15-Jan-2017
Pros: Location
Cons: Housekeeping
Location: Handy for exploring the old parts of Southampton
We stayed four nights and our room was never properly cleaned, particularly the bathroom. The restaurant was very expensive so we ate out for every meal. For a hotel that once enjoyed a five star rating, it was a great disappointment.
4out of 5
by A verified traveller from yorkshire

An improvement on last time. Improvement o

Posted 06-Jan-2017
Pros: Good and friendly staff.
Cons: Staffing levels
Improvement on last year but reception desk and concierge not adequately staffed.
2out of 5
by A verified traveller

Posted 03-Jan-2017
2out of 5
by A verified traveller

Thin walls and broken door handles

Posted 09-Dec-2016
Pros: The swimming pool's quite nice.
Cons: Cleanliness, state of repair, sound insulation.
I stay in Southampton on business fairly regularly, and I like to swim in the evenings after work, so the Grand Harbour looked like a good choice. It wasn't. The room I was put in was pretty disappointing. The inner bathroom door handle was hanging off (swaying gently on its one remaining screw), and there were visible bits of dirt in the bath itself -- I had to wash it before I used it. The walls of the hotel are extremely thin, so not only could I hear my neighbour singing along to her radio the night I arrived (I could hear every word), but I was also woken by her radio at 6am (again, I could hear EVERY. SINGLE. WORD), which was still nattering away at her when I left at 9. No sleep-in for me! I had also been put into a room in which the bathroom was designed for a disabled customer, which meant that the sink was extremely low and the bath had a sort of step arrangement in it which made lying down impossible, particularly for someone of 6 feet in height. Similarly the sink only cleared my knees by three inches or so, which made brushing my teeth awkward. Of course hotels ought to have rooms that cater to disabled customers, but perhaps able-bodied customers (who might be unusually tall!!!) ought to be asked if they're happy to stay in these rooms and offered the opportunity to cancel if nothing else is available. I won't be staying at Grand Harbour again.
1out of 5
by A verified traveller from Birmingham

Terrible experience.

Posted 04-Dec-2016
We stayed here for a night recently before going on a cruise... the hotel had a water leak and the manager handled the situation horrendously, we were offered 50% discount and I've still not received that. (Paid up front)
5out of 5
for Everyone
by A verified traveller from England

Great hotel

Posted 24-Nov-2016
Very helpful reception staff, great comfortable room and a free upgrade! Extremely comfortable bed and good room facilities
3out of 5
by A verified traveller

Posted 23-Nov-2016
Hotel and rooms need refreshing. Not really deserving of a 4 star rating.
4out of 5
for Everyone
by A verified traveller from US

great location

Posted 18-Nov-2016
Pros: Location to the pier
Cons: Provide transportation to the pier. We to catch a taxi.
We enjoyed our stay. The concierge was great. I had requested early check in, but had to wait quite a while for our room. We had an overnight flight so were exhausted.
2out of 5
by A verified traveller from UK

A returning customer but was left disappointed

Posted 15-Nov-2016
This hotel needs to invest in more staff (restaurant) and a lot of renovation. The rooms are a nice size however we had to change room as there was a weird vibration noise in that room. The second room was better. The pool and area is not pleasant, there was a strange smell which led us to leaving the pool area very quickly, there is also a lot of visible rust on the stairs and on a door. When we reported some of our disappointment the reception staff didn't seem surprised and were very apologetic. I hope the hotel gets back on track as it has great potential.