Ratings based on 561 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Business Travellers
by A verified traveller from Cobourg

Great location, friendly staff and great breakfast

Posted 18-Mar-2017
Pros: Clean and great location! Loved the breakfast and really nice staff.
Cons: The hotel lobby needed a bit of an upgrade.
Location: Close to the station and the hi way.
I stayed at the BW for business and I found the rooms comfortable, clean and it was nice and quiet. The breakfast was GREAT! The staff was very friendly and even though I did not use the pool and gym during this stay it was equipped and clean. I would stay there again.
2out of 5
by A verified traveller

The bathroom was not clean...

Posted 16-Mar-2017
Pros: The staff were very nice.
Cons: Cleanliness.
Location: No comment.
The dirty bathroom...it was not clean. It had dirt in the corners and things on the walls.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2017
Room was clean. Kids got a lot of use out of the pool. was quiet and convenient.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice stay

Posted 14-Feb-2017
Pros: Proximity to variety of restaurants. Lots of choices.
Cons: Better sound proofing. I can literally hear what the other family was saying in the adjacent room - they were playing "clash of clans" and minecraft.
My son's basketball team had a basketball tournament at Ancaster, which is a 20 minutes drive from Burlington. We booked this place because it has free parking, free hot breakfast and an indoor pool for the kids to enjoy after games. Though hot items in breakfast only include home made fries, sausage and scrambles eggs, the quality was good.
Comment from Hotel Management
22-Feb-2017 by Front Desk Supervisor, Hotel Management
Thank you so much for taking the time to leave us some feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2017
The room was very clean, the front desk staff were professional and friendly. The breakfast was great.
Comment from Hotel Management
20-Feb-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback regarding your stay. We're very happy to hear you enjoyed your stay with us and we look forward to hosting you again in the future!
3out of 5
Recommended
for Everyone
by A verified traveller

Wake up call

Posted 24-Jan-2017
Wake up call was made from room and never received the call in the morning.
Comment from Hotel Management
26-Jan-2017 by Ekta, Hotel Management
Thank you for taking the time to leave us feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will look into the situation regarding your wake up call to ensure it does not happen again in the future. Again, please accept our apologies and we hope to be given the opportunity to provide you with a better experience in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from burlington

Nice hotel with friendly staff

Posted 22-Jan-2017
Rooms are very clean and in excellent condition. Swimming pool, hot tub and gym equipment very well maintained. Staff very friendly (at the desk, continental breakfast and room maids.) Excellent option provided you do not require a restaurant but even so there are many options nearby.
Comment from Hotel Management
26-Jan-2017 by Ekta, Hotel Management
Hello Victor, Thank you for taking the time to leave us some feedback. We're very happy to hear you enjoyed your stay with us. We take great pride in offering our guests superior customer service and look forward to hosting you again in the future! .
3out of 5
by A verified traveller

Very ordinary - not much that would rate a "plus".

Posted 16-Jan-2017
Pros: Handy location
Cons: Bathroom towels and amenities are minimum quality
We stay at the hotel as there are not many options in Burlington. The hotel is adequate but certainly nothing special. Rooms are OK and clean. Bathrooms showing their age.
Comment from Hotel Management
28-Jan-2017 by Ekta, Hotel Management
Thank you for taking the time to leave us some feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to host you again.
3out of 5
Recommended
for Everyone
by A verified traveller from manitoba

Nice hotel n friendly staff. Breakfast was ok.

Posted 15-Jan-2017
It's quite n very clean room. The breakfast was not too bad. I can't find the dryer though. Close to Hamilton airport n convience location for my kids to grab late night snack.
Comment from Hotel Management
26-Jan-2017 by Ekta, Hotel Management
Thank you for taking the time to leave us some feedback! We know you have many options when it comes to hotels and are happy to hear that you had a good stay with us. We look forward to hosting you again in the future!
5out of 5
Recommended
for Everyone
by A verified traveller

Great price and great quality

Posted 03-Jan-2017
This was a low priced hotel, yet great quality. Breakfast was good as well.
Comment from Hotel Management
26-Jan-2017 by Ekta, Hotel Management
Thank you for taking the time out to leave us some feedback! We know you have many options when booking a hotel and are happy to heave you had a great stay with us! We hope to host you again in the near future!