Ratings based on 534 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from burlington

Nice hotel with friendly staff

Posted 22-Jan-2017
Rooms are very clean and in excellent condition. Swimming pool, hot tub and gym equipment very well maintained. Staff very friendly (at the desk, continental breakfast and room maids.) Excellent option provided you do not require a restaurant but even so there are many options nearby.
3out of 5
by A verified traveller

Very ordinary - not much that would rate a "plus".

Posted 16-Jan-2017
Pros: Handy location
Cons: Bathroom towels and amenities are minimum quality
We stay at the hotel as there are not many options in Burlington. The hotel is adequate but certainly nothing special. Rooms are OK and clean. Bathrooms showing their age.
3out of 5
Recommended
for Everyone
by A verified traveller from manitoba

Nice hotel n friendly staff. Breakfast was ok.

Posted 15-Jan-2017
It's quite n very clean room. The breakfast was not too bad. I can't find the dryer though. Close to Hamilton airport n convience location for my kids to grab late night snack.
5out of 5
Recommended
for Everyone
by A verified traveller

Great price and great quality

Posted 03-Jan-2017
This was a low priced hotel, yet great quality. Breakfast was good as well.
4out of 5
Recommended
for Everyone
by A verified traveller

close to family

Posted 21-Dec-2016
Pros: easy access from QEW, no noise in the hallways.
a fair price for the room which also included breakfast
4out of 5
Recommended
for Everyone
by A verified traveller from Burlington, ON

Clean and comfortable

Posted 14-Dec-2016
Pros: Delivered what it said it would. A clean, well-run and comfortable hotel.
Cons: Some of the food could be of improved quality, such as the bacon, the jam and juice.
I have been living in hotels/motels for several months for work purposes and this is the only place that gave me a sense of comfort. I didn't worry about cleanliness, or bed bugs, or feeling like I was in a run-down place. I actually got value for money with the included breakfast and how well the building was kept-up.
3out of 5
Recommended
for Everyone
by A verified traveller from canada

Decent breakfadt

Posted 12-Dec-2016
Some staff do not read notices on foors. Notice said do not disturb but they still knocked on the door. Staff did not re supply shampo for second night. Supply too limited for two people on two night stay
4out of 5
Recommended
for Everyone
by A verified traveller

Nice clean hotel, convenient to everything.

Posted 07-Dec-2016
Pros: It was clean and quiet.
Cons: Maybe update the bathroom fans as they were really loud.
Location: Very close to many shopping centres.
Everything was clean, the only issue I had was my tv was disconnected, I tried to put All the wires back where they belong but did not succeed. I could of called front desk But I really didn't care too much as I had my iPad. Hotel staff was friendly.
3out of 5
by A verified traveller

Not caring for special needs individuals.

Posted 28-Nov-2016
Pros: Clean. Nice breakfast.
Cons: Accommodations should have been made, especially since it was specifically mentioned that it was for special need individuals.
We had booked at least 2 weeks in advance, asking for adjoining rooms since 2 staff were supporting 3 individuals with developmental disabilities. Not only did we not get the adjoining rooms, we weren't even across or beside each other. This created a lot of uneasiness and stress due to risk of leaving room unattended. Very disappointed that the staff could not accommodate this request. We have had such great service at other Best Western hotels, but this one was not helpful. We will not go there again.
4out of 5
Recommended
for Everyone
by A verified traveller from US

NIce Hotel - Quiet and Attentive Staff

Posted 28-Nov-2016
Pros: Location (within driving distance of malls and other chopping areas)
Cons: Bathroom facilities - nice but could be better for the price.
Location: Shopping malls close by , restaurants and highway.
The room was very nice- even though it faced the highway and was beside the stairway, I could not hear any traffic or anu noise from the stairway. The room was a king size bed room- more than enough for a single/couple stay. The only issue was no water pressure from the shower and the shower head was partially broken- I mentioned it when I was leaving to the front desk staff. Breakfast hours are 6-9 am- it would be nice if they were up to 10 am, but I can gather since checkout is at 11 am, they would like the guests to move out quickly.