Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Not caring for special needs individuals.

Posted 28-Nov-2016
Pros: Clean. Nice breakfast.
Cons: Accommodations should have been made, especially since it was specifically mentioned that it was for special need individuals.
We had booked at least 2 weeks in advance, asking for adjoining rooms since 2 staff were supporting 3 individuals with developmental disabilities. Not only did we not get the adjoining rooms, we weren't even across or beside each other. This created a lot of uneasiness and stress due to risk of leaving room unattended. Very disappointed that the staff could not accommodate this request. We have had such great service at other Best Western hotels, but this one was not helpful. We will not go there again.
4out of 5
by A verified traveller from US

NIce Hotel - Quiet and Attentive Staff

Posted 28-Nov-2016
Pros: Location (within driving distance of malls and other chopping areas)
Cons: Bathroom facilities - nice but could be better for the price.
Location: Shopping malls close by , restaurants and highway.
The room was very nice- even though it faced the highway and was beside the stairway, I could not hear any traffic or anu noise from the stairway. The room was a king size bed room- more than enough for a single/couple stay. The only issue was no water pressure from the shower and the shower head was partially broken- I mentioned it when I was leaving to the front desk staff. Breakfast hours are 6-9 am- it would be nice if they were up to 10 am, but I can gather since checkout is at 11 am, they would like the guests to move out quickly.
5out of 5
by A verified traveller

Very clean and comfortablew.

Posted 12-Nov-2016
Location: Niagara Falls!!!
quiet and fun. great place to stay. no complaints.
5out of 5
by A verified traveller

Great room

Posted 08-Nov-2016
Pros: The room and bed
Cons: The complimentary breakfast could have more options to meet the varied diets- gluten free, more protein etc.
Location: It was close to the location i needed to be at, so didn't look for anything else. But it was close to the mall, gym, various restaurants and 403.
Staff were welcoming and made check-in/check-out fast and easy. The room was beautiful and clean. The bed was very comfortable, and my room was cleaned daily.
4out of 5
by A verified traveller

Posted 04-Nov-2016
Pros: Price was great for almost last minute booking.
Cons: The water pressure for the shower was very low and hardly any water coming out. Didn't know the rooms were joined to another.
Location: There are lots of restaurants and one of the malls close by.
Clean, quiet and the bed was very comfortable, so comfortable I didn't want to get out of it and just made it on time for check out. Staff was very nice and pleasant. Never made it to the breakfast as it was only served until 9 am. They should do it until about 11 am am especially with it being a weekend.
5out of 5
by A verified traveller from Pickering, Ontario

It included breakfast unlike Hilton.

Posted 30-Oct-2016
Pros: Breakfast was included. Nice swimming pool & hot tub. Nice room.
Cons: The bathroom was OK. The fan was loud and the bathtub looked very cheap.
4out of 5
by A verified traveller

Posted 29-Oct-2016
Pros: The staff were relaxed and friendly. They appeared to enjoy each other's company. When the staff like each other I get the impression they care about the hotel and the guests. They also smile more.
Cons: The only thing was the breakfast eggs were little patties. I could not tell if each one was a real egg or came from a bag.
Location: We were there for a conference and proximity to the highway was the important thing about the location.
4out of 5
by A verified traveller

Posted 28-Oct-2016
Room was clean and neat. Very spacious. Facilities appear a little dated, but neat and clean. Friendly and helpful staff at front desk.
3out of 5
by A verified traveller

met expectatios

Posted 22-Oct-2016
Location: Fairly close to the new Oakville hospital
We arrived late and checked out early. The hotel met my expectations. I did not use any of the facilities or have the breakfast.
4out of 5
by A verified traveller

Good, we'll located and easily accessible

Posted 20-Oct-2016
Hotel is on major transportation route, quiet, we'll appointed with full breakfast.