Ratings based on 573 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 23-Apr-2017
The hotel is little bit tiny, breakfast is ok, beside the highway so is noisy, plus the heating in the room didn't work well.
Comment from Hotel Management
23-Apr-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. On behalf of our entire team, I'd like to apologize that your stay with us did not exceed your expectations. We hope to have the opportunity to host you again and provide you with a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice location.

Posted 21-Apr-2017
Easy access and friendly staff. Chose for location and good value.
Comment from Hotel Management
23-Apr-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. We appreciate your business and look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON

Hamilton in late March 2017

Posted 28-Mar-2017
Pros: Good breakfast Good location - close to highway & town
The hotel was nice, clean, well located. Rate was good. Good location. Overall, a nice stay.
Comment from Hotel Management
30-Mar-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. We appreciate your kind words and look forward to hosting you again in the future!
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Cobourg

Great location, friendly staff and great breakfast

Posted 18-Mar-2017
Pros: Clean and great location! Loved the breakfast and really nice staff.
Cons: The hotel lobby needed a bit of an upgrade.
Location: Close to the station and the hi way.
I stayed at the BW for business and I found the rooms comfortable, clean and it was nice and quiet. The breakfast was GREAT! The staff was very friendly and even though I did not use the pool and gym during this stay it was equipped and clean. I would stay there again.
Comment from Hotel Management
27-Mar-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. We appreciate your business and are very happy to hear you enjoyed your stay with us. Hopefully by the time we host you again, our lobby renovation will be complete; it's on our radar for this year!
2 out of 5
by A verified traveller

The bathroom was not clean...

Posted 16-Mar-2017
Pros: The staff were very nice.
Cons: Cleanliness.
Location: No comment.
The dirty bathroom...it was not clean. It had dirt in the corners and things on the walls.
Comment from Hotel Management
27-Mar-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. On behalf of our entire team, I would like to apologize that your stay did not exceed your expectations. We take your feedback very seriously and will investigate your concerns. We hope to have the opportunity to provide you with an improved stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2017
Room was clean. Kids got a lot of use out of the pool. was quiet and convenient.
Comment from Hotel Management
27-Mar-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback. We're very happy to hear you enjoyed your stay and that your kids were able to take advantage of the pool! We look forward to hosting you and your family again in the future!
5 out of 5
by A verified traveller

We'll be back!

Posted 22-Feb-2017 on Hotels
While having my breakfast, the young woman who was tending to the breakfast area, couldn't have been more cheerful and helpful. It was a lovely way to start the day.
Comment from Hotel Management
02-Mar-2017
Thank you so much for taking the time to leave us some feedback. We always strive to provide our guests with superior customer service and are happy to hear you experienced that with our breakfast attendant. We'll be sure to pass along your kind words to her. We hope to host you again in the future!
5 out of 5
by Carolyn

Very Pleased

Posted 14-Feb-2017 on Hotels
Wi-Fi not so good. We also lost our television service. I do think the weather played a significant role in this however. We could hear the wind whistling loudly as well. I don't think we would have had these issues if the weather had not been so bad. Regardless, considering the very good rate, we were happy with the room, services and the facilities, and would stay there again. Also, an excellent breakfast was a nice start to the day.
Comment from Hotel Management
02-Mar-2017
Hi Carolyn, Thank you for taking the time to leave us some feedback. On behalf of our entire team, we apologize for the Wi-Fi issues you encountered but are very happy to hear you had an overall enjoyable stay. We look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice stay

Posted 14-Feb-2017
Pros: Proximity to variety of restaurants. Lots of choices.
Cons: Better sound proofing. I can literally hear what the other family was saying in the adjacent room - they were playing "clash of clans" and minecraft.
My son's basketball team had a basketball tournament at Ancaster, which is a 20 minutes drive from Burlington. We booked this place because it has free parking, free hot breakfast and an indoor pool for the kids to enjoy after games. Though hot items in breakfast only include home made fries, sausage and scrambles eggs, the quality was good.
Comment from Hotel Management
22-Feb-2017 by Front Desk Supervisor, Hotel Management
Thank you so much for taking the time to leave us some feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2017
The room was very clean, the front desk staff were professional and friendly. The breakfast was great.
Comment from Hotel Management
20-Feb-2017 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to leave us some feedback regarding your stay. We're very happy to hear you enjoyed your stay with us and we look forward to hosting you again in the future!