Not caring for special needs individuals.
We had booked at least 2 weeks in advance, asking for adjoining rooms since 2 staff were supporting 3 individuals with developmental disabilities. Not only did we not get the adjoining rooms, we weren't even across or beside each other. This created a lot of uneasiness and stress due to risk of leaving room unattended. Very disappointed that the staff could not accommodate this request. We have had such great service at other Best Western hotels, but this one was not helpful. We will not go there again.