Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

met expectatios

Posted 22-Oct-2016
Location: Fairly close to the new Oakville hospital
We arrived late and checked out early. The hotel met my expectations. I did not use any of the facilities or have the breakfast.
4out of 5
by A verified traveller

Good, we'll located and easily accessible

Posted 20-Oct-2016
Hotel is on major transportation route, quiet, we'll appointed with full breakfast.
5out of 5
by A verified traveller from Northern Ontario

Best Value in Burlington !!

Posted 15-Oct-2016
This is the best value in Burlington. Staff are super friendly, Hot breakfast with a wide variety of fruits, bagels, muffins, toast, juices, waffles cereal. Beds are comfortable, and rooms super clean.
1out of 5
by A verified traveller from Canada


Posted 13-Oct-2016
Pros: Nothing.
Cons: The cleanliness of the whole property. Renovation and fumigation.
We arrived with our 8 and 9 year old after midnight, and a long day of travelling. The lobby felt dingy. While I was checking in I realized my children were watching a murder victim scene on Law and Order SUV, inappropriate for lobby television. We entered our room which was one where you didn't want to touch anything, or take your shoes off. Being after midnight, our options were limited. We put our children to bed, and then sat on our bed to relax. Shortly afterword we noticed a bug on our bed. Not to jump to conclusions, I googled "bedbugs" to find that indeed, this was a bed bug. We pulled back the sheets, and found more. We then started the process of waking up our kids so that we could leave the hotel for other accommodation. The front desk person didn't seem surprised that the room had bedbugs, and called us a cab. Fortunately, we were able to make a reservation at the Sandman in Oakville where we had stayed previously. We had reserved at BW, because it's a BW Plus. I suppose we misinterpreted the meaning of plus in this case. We thought the Plus was referring to something quality related. In this case for us the Plus referred to bedbugs. Expedia refunded our room charge. I would have expected Expedia or BW to cover the cost of our cab, make amends for the inconvenience, or even apologize, but none of those things happened.
3out of 5
by A verified traveller from southern ontario

served our needs

Posted 10-Oct-2016
Pros: Convenience of parking and access to the hotel, as well as the location for our needs. The close proximity to the expressway was of no consequence.
Cons: Too busy and congested in the breakfast room.
Location: Easy access for various local destinations.
Pleased with the accommodation. The location was ideal for the purposes and destination spots during our unexpected travel plans
5out of 5
by A verified traveller

Good value for $$ spent

Posted 08-Oct-2016
Pros: Service and Room
Cons: Breakfast room
Location: business trip
All good. Suggestion to re do the breakfast room and make it more accessible to get the food.
5out of 5
by A verified traveller from Owen Sound

Clean, quiet

Posted 03-Oct-2016
Pros: Everything was great
Great clean room, quiet, great tasty breakfast. Staff are helpful, and are genuinely concerned about your stay at this Best Western, even calling me after my check-in to make sure I was happy with the room. Pool area was very clean, and the hot tub was an added plus.
5out of 5
by A verified traveller from Ontario

Super Clean Motel, and great Helpful staff

Posted 24-Sep-2016
Pros: Clean, quiet
I've read the reviews about the water pressure for the showers and they must have fixed this problem. I've stayed in nine different rooms these past three months and the water pressure in each room was great. Hotel staff (right from check-in to the cleaning staff and management) are super helpful, and strive to make sure my stay was seamless. Great breakfast, lots of variety. Great deal and super clean.
5out of 5
by A verified traveller from Owen Sound

Great Value/Super Clean

Posted 10-Sep-2016
Pros: Super Clean, great breakfast, very quiet
I've stayed at multiple motels, and this Best Western is superior even compared to the Holiday Inn in Burlington. From super quick check-in, friendly staff, beautifully appointed rooms, and I've stayed at seven different rooms on all three floors, this Best Western is one of the best. The front desk staff were super helpful, and very accommodating.
5out of 5
by A verified traveller from saskatchewan

nice hotel

Posted 08-Sep-2016
stayed at this hotel for three nights and had no issues, close to downtown (driving), near lots of places to eat, just off the main highway so easy access, room was clean and they even called five minutes after getting into room to make sure there were no issues. Would stay here again