Ratings based on 488 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller

Nice hotel

Posted 01-Feb-2017
Overall, it is a nice and clean hotel. I had a problem with the payment. When I arrived, I had to give them my card (they withhold the amount for reservation?) and when I checked out they made me pay for it again and told me that the reserved amount will be refunded. They did not tell me that it won't be refunded for another 2 weeks and told me I should have made a payment when checking in. But this was never an option suggested by the reception desk, so how am I supposed to know this. I had to call the hotel twice to ask about this and they only presented the attitude 'everything is only your fault'. I would have expected better customer service at such a high standard hotel.
3out of 5
by A verified traveller

Overpriced and average

Posted 27-Jan-2017
This hotel is ok just for somewhere to sleep, it's a 10 min walk from the underground station so quite easy to get to. The reception staff are lovely and helpful, however the bar service isn't good. I gave up waiting to order (I was the only customer waiting) and walked around looking for a supermarket to get food and drinks instead. The rooms are small and very basic but again, fine just for somewhere to sleep. The only problem is they have really small duvets (and no extra bedding) so you have to turn up the noisy heating. This isn't ideal when it's minus 2 degrees in Hamburg. This would be fine for a "budget" hotel, but at €110+ per night I think it's a big overpriced. However, I don't think you would find a better hotel for this price close to the centre of Hamburg!
5out of 5
Recommended
for Everyone
by A verified traveller

Tolles Hotel zur Stadterkundund und zur Messe

Posted 27-Dec-2016
Habe mich sehr wohl gefühlt. Nette Begrüssung, tolles Zimmer und ein Frühstück der Spitzenklasse.
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto, CA

Good for one night stay

Posted 21-Dec-2016
I stayed only for one night due to a late flight and my friend unable to pick me up. I called the hotel about 4 days in advance to let them know I will be arriving really late (10-11pm.) i arrived closer to 11, and the front desk did not seem impressed and seemed annoyed about my late arrival even though I told them in advance. Besides that the room was very clean and comfortable and I settled in nicely. The staff in the morning were super friendly and my check out was swift.
4out of 5
Recommended
for Everyone
by A verified traveller

公園の向かいにある小じんまりしたホテル

Posted 20-Dec-2016
Pros: 小じんまりしていて、きれい。
Cons: 特になし。
Location: ビジネスで滞在したため、よく分からない。
ハンブルグのランドマークのひとつに高いTV塔のある公園、そのすぐ向かい側にあり、遠くからでも 場所の見当が付け易い。歩いて街歩きをするのに最適。
4out of 5
Recommended
for Everyone
by A verified traveller

Stad

Posted 08-Nov-2016
Goed, modern, kleine kamer maar verrassend efficient met voldoende ruimte waar nodig en geldt tevens voor de badkamer terwijl de klimaat behandeling prima in orde is.
4out of 5
by A verified traveller

Posted 30-Oct-2016 on Hotels
Clean and comfortable rooms close to the Messe & Congress Center. Close enough to metro stations to get you connected to other parts of Hamburg. Friendly and helpful hotel staff.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Oct-2016
Location: Nähe zu U- und S-Bahn-Station.
Zimmer sehr sauber. Freundliches Personal. Ganz in der Nähe zum Schanzenviertel mit besonderem Flair und Gasstronomie!
3out of 5
by A verified traveller

Zu kleines Zimmer

Posted 23-Oct-2016 on Hotels
Personal freundlich, Frühstück sehr gut, Zimmer sauber, aber für 2 Personen und 3 Nächte viel zu klein. Es gibt nur 2 Ablagefächer unter dem TV - der kleine Schrank hat keine Fächer !!, der Tresor ist knapp über dem Boden, und nur mit Taschenlampe auf dem Boden liegend oder hockend zu bedienen, wenn die einzige Kofferablage runter geklappt ist, ist der Weg zu den Betten versperrt. Koffer passen mit Mühe unter den Schreibtisch. Trotz Beschwerde haben wir kein größeres Zimmer erhalten. Ich wollte den Direktor sprechen, der hat sich jedoch nicht bei uns gemeldet. Für 1 Person OK für 2 Personen und mehrere Tage eine Zumutung.