Title: Hoshino Resorts KAI Hakone Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hoshino Resorts KAI Hakone Riverwalk ryokan with free breakfast and 24-hour front desk ## Photo gallery for Hoshino Resorts KAI Hakone ![Public bath - Hoshino Resorts KAI Hakone (Hakone)](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/260aaf19.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hot springs - Hoshino Resorts KAI Hakone (Hakone)](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/56b078d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hoshino Resorts KAI Hakone (Hakone)](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/88ca11f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese-style Room with River View TC3 | View from room - Hoshino Resorts KAI Hakone (Hakone)](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/a4a7efcf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, free WiFi - Hoshino Resorts KAI Hakone (Hakone)](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/98346ee4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Hoshino Resorts KAI Hakone, you can look forward to free breakfast (local cuisine), an indoor mineral hot spring (onsen) and a garden. Treat yourself to a massage or other spa services. In addition to a library and a restaurant, guests can connect to free in-room WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - 24/7 front desk - Breakfast included - Housekeeping - Parking included - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 4 of 4 rooms ### View all photos for Japanese-style Room with River View TC3 ![Japanese-style Room with River View TC3 | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/e13ffe56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room with River View TC3 ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Minibar - 548 sq ft - River view - Sleeps 3 - 3 Single Beds ### View all photos for Japanese-style Room TA2 ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/ea0966de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room TA2 ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Minibar - 495 sq ft - River view - Sleeps 2 - 2 Single Beds ### View all photos for Japanese-style Room FA4 ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/3ec990e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room FA4 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Minibar - 548 sq ft - River view - Sleeps 4 - 4 Single Beds ### View all photos for Japanese-style Room FA5 ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/98346ee4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room FA5 ### Highlights Air conditioning Heating Fridge Flat-screen TV Private bathroom Hairdryer Bidet Minibar - 624 sq ft - River view - Sleeps 5 - 5 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22324%2C139.08397&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oTqc2HgX6n_thZV8EwNijnFJbjM=) 230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312 #### What's nearby - Fuji-Hakone-Izu National Park \- 1 min walk \- 0.0 miles - Tamadare Falls \- 4 min drive \- 1.1 miles - Gyokuren Shrine \- 4 min drive \- 1.1 miles - Key Hiraga Museum \- 4 min drive \- 1.3 miles - Hakone Toy Museum \- 5 min drive \- 1.7 miles #### Getting around - Hakone Yumoto Station - 8 min drive - Kowakidani Station - 13 min drive - Tokyo (HND-Haneda) - 86 min drive #### Restaurants - ‪囲炉裏茶寮八里 - ‬7 min drive - ‪はつ花そば 本店 - ‬5 min drive - ‪茶のちもと - ‬5 min drive - ‪箱根浪漫亭湯本店 - ‬3 min drive - ‪滋養料理山法師 - ‬11 min walk ## About this property ### Hoshino Resorts KAI Hakone Upscale ryokan near Hakone Kowakien Yunessun Consider a stay at Hoshino Resorts KAI Hakone and take advantage of free breakfast (local cuisine), an indoor mineral hot spring (onsen) and a garden. Treat yourself to a massage or other spa services. In addition to a library and a restaurant, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - Hot springs on-site, smoke-free property and multilingual staff - A gift shop and a 24-hour front desk Room features All guest rooms at Hoshino Resorts KAI Hakone feature comforts, such as air conditioning, as well as amenities, such as free WiFi and safes. Extra conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with showers and bidets - Fridges, heating and daily housekeeping ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/78af27e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hoshino Resorts KAI Sengokuhara Sengokuhara - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 64 reviews £532 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) ![Separate bathtub and shower, spring water bathtub, free toiletries](https://images.trvl-media.com/lodging/21000000/20150000/20147000/20146974/dc4cfda0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Airu Yumoto - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 683 reviews £275 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=20146974&PinnedHotelID=20146974&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom | Hair dryer, slippers, towels, soap](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/06c6ef21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Matsuzakaya Honten Ashinoyu - 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Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 272 reviews £384 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=2875849&PinnedHotelID=2875849&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/36000000/35150000/35146100/35146060/a8a2839a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suiun Gora - Spa - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 169 reviews £313 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=35146060&PinnedHotelID=35146060&HadPinnedHotel=true®ionId=-1&adults=2) ![Separate bathtub and shower, deep-soaking bathtub, free toiletries](https://images.trvl-media.com/lodging/25000000/24060000/24051800/24051762/bc750a03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gora Hanaougi Gora - Breakfast included - Spa - Parking included - Free WiFi 10 Exceptional 511 reviews £440 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=24051762&PinnedHotelID=24051762&HadPinnedHotel=true®ionId=-1&adults=2) ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/11000000/10150000/10148000/10147953/8b74eadd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien Mikawaya Ryokan Kowakudani - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 246 reviews £231 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=10147953&PinnedHotelID=10147953&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/12000000/11760000/11755500/11755444/2295d0e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Musashino Bekkan Miyanoshita - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 481 reviews £299 18 Dec - 19 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=11755444&PinnedHotelID=11755444&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking ### Food and drink - Free local cuisine breakfast available daily 7:30 AM to 9:00 AM - A restaurant ### Things to do - Hot springs - Library ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Gift shop/newsstand ### Guest services - Housekeeping (daily) - Multilingual staff ### Outdoors - Garden - In the mountains - On a river ### Spa - Deep-tissue massages - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Free bottled water - Minibar - Refrigerator - Tea bags/instant coffee ### More - Air conditioning - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hoshino Resorts KAI Hakone Inn Hoshino s KAI Hakone Inn Hoshino Resorts KAI Hakone Ryokan Hoshino Resorts KAI Hakone Hakone Hoshino Resorts KAI Hakone Ryokan Hakone ## Frequently asked questions ### Is Hoshino Resorts KAI Hakone pet-friendly? ### How much is parking at Hoshino Resorts KAI Hakone? ### What time is check-in at Hoshino Resorts KAI Hakone? ### What time is check-out at Hoshino Resorts KAI Hakone? ### Where is Hoshino Resorts KAI Hakone located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hoshino Resorts KAI Hakone Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.8 Location ### 9.4 Staff & service ### 9.8 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 45 8 - Good 10 6 - Okay 4 4 - Poor 2 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Verified traveller 5 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful. ##### Verified traveller Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Alyssa 2 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences. ##### Alyssa Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Pierluigi 21 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place. ##### Pierluigi Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Cat 22 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone! ##### Cat Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Andrew 24 Dec 2023 rooms were best we stayed at by far quality beds ##### Andrew Stayed 2 nights in Dec 2023 ### 4/10 Poor #### Koray 26 Mar 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed ##### Koray Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Patricia 27 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hermosas vistas Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación ##### Patricia Stayed 1 night in Jul 2024 ### 10/10 Excellent #### MingTing 23 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯 ##### MingTing Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Paola 16 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure. ##### Paola Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Wendi W Y 20 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A memorable trip. Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal. ##### Wendi W Y Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 28 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 住宿環境不錯，餐點普普～ ##### Verified traveller Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### ka kei keiko 17 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 四平八穩。 我一連兩晚入住箱根星野兩間不到酒店！這間不是不好！而是界仙石原更加好～ ##### ka kei keiko Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 25 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 非常赞 完美的住宿，唯一遗憾的是食物并没有达到顶级 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### SUWAPADEE 23 Dec 2019 Disliked: Staff & service, room comfort #### Unbelievable mistake Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei. One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00\. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead. I don't know what happen but you should explian better than this. ##### SUWAPADEE Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller 11 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 新穎低調奢華的日式溫泉旅館 新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### Soon Ho 9 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다. 룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다. 하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다. 이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다. ##### Soon Ho Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller 4 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!! ##### Verified traveller Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Peiyu 26 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 服務一級棒 服務很好，房間整理的很乾淨，早餐、晚餐都好吃。份量十足，根本吃不完，但是位置所在沒有其他商店，晚上只能跑溫泉，享受溫泉。 ##### Peiyu Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller 7 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 좋아요. 대중탕이 노천탕이라 좋아요 식사는 뭐 그런 정도. 그닥 최고는 아닙니다. 교통은 불편하기에 핸터카를 이용하시는게 좋습니다 ##### Verified traveller Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Verified traveller 8 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay! ##### Verified traveller Stayed 1 night in Jul 2019 ### 10/10 Excellent #### Verified traveller 4 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Signature architecture and decor style of hoshino Perfect architecture and decor as a modern ryokan with traditional flavor and details, especially highlighting local wood craftsmanship. Food although not as great but still good ##### Verified traveller Stayed 1 night in Jun 2019 ### 2/10 Terrible #### Verified traveller 30 May 2019 Liked: Cleanliness Disliked: Staff & service 6人で宿泊した際に、夕飯が３人ずつ分かれて欲しいと言われました。今まで色々な宿泊施設を利用しましたが、そんなこと聞いたことありません。 様々な言い訳のような事を言われ、星野リゾートなだけに本当に残念でなりませんでした。 家族旅行で記念の旅だったので、どうしても６人でなきゃ無理だと伝えなんとか入れてもらいましたが、、 今後このような事がないことを希望します。 星野リゾートさんはとても好きな施設なので、これからも利用はさせて頂きます。 ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller 21 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, excellent staff and amenities available. Onset very good ##### Verified traveller Stayed 2 nights in May 2019 ### 10/10 Excellent #### Verified traveller 22 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 너무 좋았습니다! ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### MASAKI 21 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 素晴らしいサービス！ スタッフが皆さん素晴らしい上に、お料理やお部屋、お風呂やロビーもとてもレベルが高く、またぜひ来たいと思いました。 ##### MASAKI Stayed 2 nights in Apr 2019 ## Expedia's Latest Trends ### Hotels > [All-Inclusive Hotels in Menorca](https://www.expedia.co.uk/Menorca-Hotels-All-Inclusive-Hotel.0-0-d2201-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Grand Cettia Hotel](https://www.expedia.co.uk/Marmaris-Hotels-Grand-Cettia-Hotel.h12331978.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.co.uk/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Marsa Malaz Kempinski, The Pearl - Doha](https://www.expedia.co.uk/Doha-Hotels-Marsa-Malaz-Kempinski.h9435950.Hotel-Information) > > [Yokohama Royal Park](https://www.expedia.co.uk/Yokohama-Hotels-Yokohama-Royal-Park-Hotel.h15450.Hotel-Information) > > [Meliá Desert Palm Member of Meliá Collection](https://www.expedia.co.uk/Dubai-Hotels-Melia-Desert-Palm-Member-Of-Melia-Collection.h1590517.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.co.uk/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Fuji-Hakone Guest House](https://www.expedia.co.uk/Hakone-Hotels-Fuji-Hakone-Guest-House.h5217673.Hotel-Information) > > [Hotel The Knot Yokohama](https://www.expedia.co.uk/Yokohama-Hotels-HOTEL-THE-KNOT-YOKOHAMA.h2948331.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.co.uk/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information) > > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.co.uk/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Hotels in South Kensington](https://www.expedia.co.uk/South-Kensington-London-Hotels.0-n6168883-0.Travel-Guide-Filter-Hotels) > > [Hakone Retreat Före](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Retreat-Fore-Adults-Only.h16074097.Hotel-Information) > > [Nagomi no Yado Hanagokoro](https://www.expedia.co.uk/Hakone-Hotels-Nagomi-No-Yado-Hanagokoro.h27834159.Hotel-Information) > > [Hotels in Abuja](https://www.expedia.co.uk/Abuja-Hotels.d275.Travel-Guide-Hotels) > > [Hotel Green Plaza Hakone](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [InterContinental Yokohama Grand by IHG](https://www.expedia.co.uk/Yokohama-Hotels-InterContinental-Yokohama-Grand.h16149.Hotel-Information) > > [Adults Only Resorts & Hotels in Gran Canaria](https://www.expedia.co.uk/Gran-Canaria-Hotels-Adults-Only-Resorts.0-0-d6047134-tAdultsOnlyResorts.Travel-Guide-Filter-Hotels) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.co.uk/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.co.uk/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.co.uk/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.co.uk/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.co.uk/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) ### Activities ### Packages