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"Bed was like sleeping on a trampoline. Way too hard. Staff were accommodating and friendly. Unrestful sleep equals poor stay unfortunately. "

"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"The staff was so helpful probably the best bed I’ve slept in"

"Tout le personnel était aimable et accueillant en plus l’air climatisé fonctionnait c’est rare en Europe à ce temps ci de l’année"

"Great location for art museums and galleries. Loved having the Thames walking path at our doorstep!"

"Very convenient to Liverpool Street Tube and Train station. "

"Great Location, helpful staff. Great price"

"Great"

"Great staff"