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"Just excellent"

"I recently stayed at this hotel in Nice, France, and unfortunately, my experience was very disappointing compared to what I expected from a 4-star property. Pros: The location is excellent—just a 5-minute walk to Place Massena, with a Monoprix store conveniently located across the street. Cons: I had previously stayed at this hotel in October 2024, and the difference now is like night and day. Upon arrival, we were checked into a dirty room. All shelves and tables were dusty, and the floor and carpet rack were visibly unclean. The fridge barely worked—it was only good enough to keep chocolate from melting. Because of this, guests were storing their food in a shared fridge in the hallway. We stayed for 9 nights, and the bedding was only changed once—on the night before our departure, which is completely unacceptable for a 4-star hotel. The carpet in my room was never vacuumed during our stay. It was so dirty that I didn’t feel comfortable walking on it barefoot. The housekeeping service was also very poor. We would leave towels on the floor in the morning as instructed, but when returning around 6 p.m. to shower and get ready for dinner, the towels were still there. I had to go to reception myself and exchange dirty towels for clean ones. The hotel advertises free coffee and tea in the hallway, which is technically true—the machine and tea bags are there—but there are no cups available to actually use them. Overall, this stay was extremely disappointing"