Gilroy Premium Outlets

The staff did not come to replace the empty body wash even though I went to the office . No microwave in the room that needs to be clearly explained by the front staff while giving the room key. When I went to the front desk to enquire about the microwave, she mentioned that it is near the pool side which is not precise either. She needs to tell properly that is in the laundry room near the pool side. The staff in the reception needs to be trained how to speak with the customers and probably a cultural and attitudal thing. In this hospitality business one cannot be a straight talker but needs a diplomatic and supportive type of answering person at the front.