Gilroy Gardens Family Theme Park Holidays

Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)

It was beautiful, and staff were friendly

The hotel is very clean, chic, and nice with plenty of space to hang out. The staff overall was friendly. We stayed in a Superior room with two Queen beds, which was spacious and clean. I would have to agree with other reviewers that you can hear the guest upstairs (if there is one). The footsteps were loud enough to keep you up if you're a light sleeper like me, but luckily they didn't stay up too late. Besides that, it was really quiet. I'd stay here again if I'm able to get the top floor. Hah