expedia

Overview of Westgate Smoky Mountain Resort & Spa

Photo gallery

Featured image
2 outdoor pools
Water park
Water park
Iron/ironing board, free WiFi

Westgate Smoky Mountain Resort & Spa

3.5 out of 5

3.8/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationRipley's Super Fun Zone3 min drive
    Popular LocationRipley's Aquarium of the Smokies5 min drive
    Popular LocationMountain Mall5 min drive
    AirportKnoxville, TN (TYS-McGhee Tyson)64 min drive

Choose dates to view prices

  • Villa, 4 Bedrooms

    Room amenities

    • Sleeps 16
    • 4 King Beds and 4 Queen Sofa Beds
    More detailsVilla, 4 Bedrooms
  • Room (Resort Select)

    Room amenities

    • 546 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsRoom (Resort Select)
  • Villa, 3 Bedrooms

    Room amenities

    • Sleeps 12
    • 2 King Beds, 1 Double Bed and 3 Queen Sofa Beds
    More detailsVilla, 3 Bedrooms
  • Villa (Westgate Resort Select)

    4.3/5 guest room rating

    Room amenities

    • 546 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsVilla (Westgate Resort Select)
  • Villa, 2 Bedrooms

    3.8/5 guest room rating

    Room amenities

    • 1230 sq ft
    • Sleeps 8
    • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds
    More detailsVilla, 2 Bedrooms
  • Villa, 5 Bedrooms

    Room amenities

    • Sleeps 19
    • 5 King Beds and 5 Queen Sofa Beds
    More detailsVilla, 5 Bedrooms
  • Deluxe Villa, 1 Bedroom (King)

    4.4/5 guest room rating

    Room amenities

    • 775 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsDeluxe Villa, 1 Bedroom (King)
  • Deluxe Villa, 1 Bedroom (Full beds)

    4.3/5 guest room rating

    Room amenities

    • 839 sq ft
    • Mountain view
    • Sleeps 6
    • 2 Double Beds and 1 Double Sofa Bed
    More detailsDeluxe Villa, 1 Bedroom (Full beds)
  • Studio (Villa)

    3.9/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsStudio (Villa)
  • Villa, 1 Bedroom

    4.1/5 guest room rating

    Room amenities

    • 546 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsVilla, 1 Bedroom

About this area

Gatlinburg

Westgate Smoky Mountain Resort & Spa is located in Gatlinburg. Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Travelling with kids? Don't miss Dollywood and Gatlinburg Space Needle. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Popular Location

What's nearby

  • Ripley's Super Fun Zone - 3 min drive
  • Anakeesta - 5 min drive
  • Ripley's Aquarium of the Smokies - 5 min drive
  • Mountain Mall - 5 min drive
  • Earthquake the Ride - 6 min drive

Getting around

  • AirportKnoxville, TN (TYS-McGhee Tyson) - 64 min drive

Restaurants

  • Southern Comfort — 1 min walk
  • The Roaring Fork — 1 min walk
  • Parton's Deli - 4 min drive
  • Atrium Pancakes - 5 min drive
  • Pancake Pantry - 6 min drive

About this property

Westgate Smoky Mountain Resort & Spa

Family-friendly hotel with 3 restaurants and 2 outdoor pools
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park – the most-visited national park in the United States – as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! General Policies Check-In Time : 4PM Check-Out Time : 10AM Minimum Check-in Age is 21 Years Old All rooms are non-smoking Pet friendly, Fee May Apply Resort Fee May Apply ($9.99 + Tax per night) Free Parking WiFi Available (Fees may apply)
Westgate Smoky Mountain Resort & Spa offers 250 forms of accommodation which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms. This Gatlinburg hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.
2 the outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a water park (surcharge) and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serenity Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages and Swedish massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Motorhome/coach/lorry parking on site
  • On-site parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends: USD 11 for adults and USD 11 for children
  • 3 restaurants
  • 1 bar

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Aerobics classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Water park access (surcharge)

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business centre

Outdoors

  • Picnic area

Spa

  • 2 treatment rooms
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bathroom

  • 3 bathrooms
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
You will receive an email from the host with check-in and check-out instructions; you will also receive an email from Vrbo with a link to a Vrbo account, which will enable you to manage your booking
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 January to 5 February:
  • Water park

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per stay
Dogs and cats only
2 per room
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The resort fee includes:
  • Pool access
  • Fitness centre access
  • Internet access
  • Phone calls
  • In-room safe
  • Self-parking
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 11 for adults and USD 11 for children (approximately)
  • Pet fee: USD 150 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain & Spa
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort & Spa Hotel
Westgate Smoky Mountain Resort & Spa Gatlinburg
Westgate Smoky Mountain Resort & Spa Hotel Gatlinburg

Frequently asked questions

Can I cancel my reservation for free at Westgate Smoky Mountain Resort & Spa and receive a full refund?
Yes, Westgate Smoky Mountain Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Westgate Smoky Mountain Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Westgate Smoky Mountain Resort & Spa?
As of 16 Jan 2021, prices found for a 1-night stay for 2 adults at Westgate Smoky Mountain Resort & Spa on 18 Jan 2021 start from £105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Westgate Smoky Mountain Resort & Spa have a pool?
Yes, this property has 2 outdoor pools.
Is Westgate Smoky Mountain Resort & Spa pet-friendly?
Yes, this property allows dogs (limit 2 per room). There's a fee of USD 150 per stay. Service animals are exempt from fees.
What time is check-in at Westgate Smoky Mountain Resort & Spa?
Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Westgate Smoky Mountain Resort & Spa?
Checkout is at 10:00 AM.
Where is Westgate Smoky Mountain Resort & Spa located?
This family-friendly Gatlinburg hotel is within 2 mi (3 km) of Herbert Holt Park and Cooter's Place. Anakeesta and Ripley's Marvelous Mirror Maze are also within 3 miles (5 km).
3.8
Good
Rating 5 - Excellent. 407 out of 972 reviews
5 - Excellent 42%
Rating 4 - Good. 245 out of 972 reviews
4 - Good 25%
Rating 3 - Okay. 157 out of 972 reviews
3 - Okay 16%
Rating 2 - Poor. 91 out of 972 reviews
2 - Poor 9%
Rating 1 - Terrible. 72 out of 972 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.0/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful and easy to access unlike other hotels in downtown Gatlinburg. All the staff was incredibly kind and ensured and easy and quick check in process. This resort is part of a time share chain and I was please that we were not bombarded with the resort trying to sell us a timeshare. My only complaint is that it seemed the cleaning staff must have been in a hurry when preparing our room as we had no toilet paper, towels, etc. However, the room was very clean.
Stayed 2 nights in Jan 2021

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place especially if you have a suite at the top. Definitely recommend!
Stayed 1 night in Jan 2021

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good hotel is the best in the area I really recommend for family is big and u got lot of spay
Stayed 1 night in Jan 2021

5/5 Excellent

Stayed 2 nights in Dec 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
The resort is great, however we had to pay $21 each person to enjoy the indoor water park. I strongly believe that that should be included on the package or should be cheaper for those ones who were staying in the resort. There was few staff on Bar and restaurant. I ordered one beer and had to wait 25 minutes to be attended plus 25 minutes to get my checkout. My fiancée and my mother in law ordered sangrias and they brought something completely different of that. Regarding the breakfast, first day it was excellent. The server Jessica was very good, no complaints . On the other hand the other days it took 30 minutes to order just drinks as coffee and juice. Place is good, staff needs to be more prepared. The room was fine, but the bathroom shower door would not close completely and would soak the floor. I think that for the money I have spent it would have been a decent, pleasurable experience. I would not come back again.
Stayed 3 nights in Dec 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code