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Reviews of Timber Ridge Lodge - Walking Distance from Downtown Gatlinburg

2 out of 5
Timber Ridge Lodge - Walking Distance from Downtown Gatlinburg
315 East Pkwy, Gatlinburg, TN

Reviews

5.6
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 1 out of 16 reviews" "
Rating 6 - Okay. 5 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

5.6/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
easy way in and out. Cleanliness, service, atmosphere Everything is good and great 👍
Stayed 1 night in May 2024
Response from Roy on 19 May 2024
Thanks!!

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Oh boy... I rarely post such lengthy reviews but this one is necessary. The pictures on Expedia are very deceiving. No one was in the office when we pulled up. I called the number on the door and I said "Hi, I'm trying to check in." The young girl on the phone rudely replied... "Someone is in the office." I said "No there's not that's why I'm calling..." After getting someone to the office I asked to see a room first because I was leary it was going to be dirty. It was!!! The first room had filthy carpet but the lady insisted it had be cleaned. There's no way... The second room had cleaner carpet so we decided to stay because we're just passing through. I would not stay here on vacation. The entire dresser and most of the furniture has been cheaply built and the drawers do not have a track at all. They just hang and fall out. Bed frame bottoms are awkward and stick out. There's no top sheets. Literally bottom sheet, thin blanket, two thin pillows, and one small deco pillow. Janky bathroom with very poor lighting. Avocado green soap holder and towel holder in the shower. Sticky Kool aid or juice on the table near the window. I would say unless you are on a very limited budget find a better spot.
Response from Rick on 6 Apr 2024
Apologies for your experience. The first lady you spoke to was having a bad migrain attack so we had asked to her take a rest and she wasn't able to take care of rooms as well too, and she thought her replacement is already at the office but it took her a bit to get there as she had to drive a bit and let go of other commitments. But that first lady is very sweet so may be it sounded rude because she wasn't well. however, all your points well taken. I will speak to both ladies about their behaviour and room condition and have the owners know about it as a bad user experience and rating is something the owners take seriously.

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities
Response from Rick on 29 Apr 2024
Thanks for the feedback. We will continue to find ways to improve. Have a great week ahead.

2/10 Terrible

JENNIFER

Travelled with family
Stayed 5 nights in Feb 2024
Response from Rick on 18 Feb 2024
Hi Jennifer, so sorry to hear your experience wasn't what you expected. Could you please share what contributed to 2/10 so that way we can work towards improving? Thanks

10/10 Excellent

Joseph

Stayed 2 nights in Jan 2024
Response from Rick on 16 Jan 2024
Thanks!!

2/10 Terrible

Isaiah

Disliked: Cleanliness, room comfort
Barely tenable
No heat. No hot water.
Stayed 1 night in Nov 2023

2/10 Terrible

Jeff

Disliked: Room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Ian

Disliked: Cleanliness, room comfort
Our stay in Gatlinburg
We had to wait for someone to show up to check in. We finally checked in. Rooms very basic. Needing a lot of attention especially the bathroom. We stayed 4 nights and requested the room to be made up everyday. It never got done. We had to request clean towels on the second night. The shower was good then the water went really hot. Overall disappointed
Stayed 4 nights in Nov 2023
Response from Rick on 12 Nov 2023
Thanks for your feedback and stay.

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rick on 12 Nov 2023
Thanks for the rating and your stay!

6/10 Okay

Donna

Travelled with family
Stayed 2 nights in Nov 2023
Response from Rick on 6 Nov 2023
Thanks for your rating. We wish you a wonderful week ahead.

6/10 Okay

tina

Travelled with group
The guy that checked us in was very helpful. Outside scared us but rooms are really nice inside. Only complaint was shower was not cleaned, lighting was horrible in room, and no top sheet. Location was awesome.
Stayed 1 night in Oct 2023
Response from Rick on 6 Nov 2023
Thanks for your review. We will continue to improve. Best regards

10/10 Excellent

Carla

Stayed 2 nights in Oct 2023
Response from Rick on 19 Oct 2023
Thanks!!

2/10 Terrible

Esther

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Rick on 19 Oct 2023
We wilp continue to work to improve. Thanks