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"Stay here a lot. This time in room 5 it was like a broom cupboard and the shower did not drain leading to flooding. Did not realise they did rooms so small."

"Great stay, very pleasant staff, excellent breakfast"

"We stayed overnight and had dinner and breakfast on the morning of departure. Anyone with mobility issues needs to be careful about which room they book, of those in the castle I think that there are a couple on the first floor, accessed by a fairly grand staircase. The rest require a climb up a narrow and steep spiral staircase. The room we stayed was up said spiral staircase and was spacious and clean, well furnished and with a large en-suite. The lady on reception provided a great welcome and helped during our stay, special mention also goes to the lady who gave us and other guests a castle tour. In terms of dining we found a limited menu and an incapacity to vary it in the slightest. Also the staff were less than attentive."

"Lovely building, felt very welcoming. Large buffet breakfast was extensive. Some of the younger bar staff struggled with interaction, I thought. "

"Bar was okay never had breakfast "

"Fantastic building with excellent staff and the food was first class. Really enjoyable stay."

"Nice hotel with friendly staff Busy pub & restaurant- great breakfast included in the cost of the stay Beautiful village with lots of history Lots of dogs staying & visiting with diners No lift (elevator) but they carried my bags up the stairs for me so that wasn't an issue They give you a key to the outer door so if you're out late (like I was for a wedding in a nearby location), you just hold a key fob to the door & you have 24 hour access They kept my bags free of charge so I could stroll along the river Tyne after checkout & had a couch for me to relax on as I waited for my train - gave me free wifi to upload my trip pictures too Great place to visit"

"Very friendly staff. Lovely location and setting. Some areas of the hotel seemed to be unused/undergoing renovation ( garden and ? Indoor pool area.)Not that this mattered to us but it gives an air of neglect. Our room was perfectly clean and very comfortable. Some public areas need a bit of updating. Breakfast was lovely. Our bar meal was adequate. Staff were very helpful"

"Lovely stay - staff were very friendly and welcoming, room was lovely, clean and good amenities. Breakfast was delicious and lots of options. Great location for walking the wall and lovely views. "