Search Riverside Hotels in Forfar

"The room was clean. Breakfast was reasonable, lots of choice, but nothing special. Spa treatment was amazing. Pool too cold, steam room didn't seem to be working efficiently. Hot tub didn't seem very powerful and wasn't monitored for people not getting out when it was off. Major disappointment was I'd taken a voucher to use to go towards my stay, the receptionist didn't enter the code when we checked in, she said she'd do it later. When we went to check out she told us the voucher wouldn't work and we owed the full amount. I was highly surprised that we weren't informed as soon as she found the voucher wasn't working to give us notice, I also felt the receptionist wasn't very sorry about the inconvenience caused. I feel this wasn't great service and wouldn't stay again for this reason and the other facts stated above unless the price was significantly less, as it stands the facilities weren't actually value for money. "

"The hotel is really beautiful and staff were very helpful and polite. A real highlight was the food which was excellent at both dinner and breakfast. Unfortunately the trip was let down by the fact that it was not communicated to the hotel via Expedia that I had booked for 2 adults and 1 child, this meant that there was no bed in the room for my son (which was rectified by 8pm) and we had to pay for his dinner and breakfast despite booking the dinner, bed and breakfast option via Expedia for 2 adults and 1 child. I believe this is not the fault of the hotel but Expedia's. "