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Before we checked in, the reception manager welcomed us by name! We had a problem with something left on our plane, and the staff went out of their way to help us. The location is excellent and the rooftop restaurant has wonderful views all across Florence. The waiters were friendly and helpful. ...
On the expensive side (pay attention to the fees associated with the number of occupants... eg. family of four) ... but great hotel & lovely premises... on hill overlooking city, even visible from many city attractions (duomo top). Staff very nice.
The front desk staff were extremely friendly and helpful. We received a room upgrade to a Junior Suite for free (with Expedia VIP). We only used the Spa once - and the pool could have been warmer, though the showers and sauna were very nice. Slippers, robes and towels were provided free for our use. ...
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