I had to indicate a time of arrival as it is not a type of accommodation that has a front desk. we actually arrived 2 hours early but the lady came promptly after a phone call to let us in early. very pleasant greeting. made us most welcome. room was very clean. Separate ((sole use) keyed bathroom as advertised down a short hallway. Shower recess had small amount of mould around some lower tiles. Breakfast was help yourself but very adequate continental style. In contrast to some reviews on the site there was absolutely no external noise at all. certainly no hesitation in either staying again nor recommending to others. would not call it super luxurious but very good and value for money compared to other establishments in Florence. Plus even though it is located in an obscure section of the city it is central to most parts of the city. Also close (10 minute walk to the main railway station).