Title: The Excelsior, a Luxury Collection Hotel, Florence Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Excelsior, a Luxury Collection Hotel, Florence Riverwalk hotel with bars/lounges and fitness centre ![Property amenity](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/2fa20d4d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Presidential Suite, 1 King Bed, Terrace | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/db1569f3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Suite, 1 King Bed, Terrace | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/5939733f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, lobby lounge](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/82746f1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/92c4ca6b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Westin Excelsior in Florence's historic heart offers a refined sanctuary with an art gallery and designer stores. Guests enjoy Mediterranean cuisine at the restaurant and relax on the rooftop terrace with views of Ponte Vecchio and the Cathedral of Santa Maria del Fiore. 9.4 Exceptional ## Popular amenities - Bar - Pet-friendly - Breakfast available - Parking available - 24/7 front desk - Laundry £722 includes taxes & fees 14 Oct - 15 Oct ## Room options ### Check availability for these dates # Tonight [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 25 - Sept 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=24015&PinnedHotelID=24015&HadPinnedHotel=true®ionId=-1&adults=2) ![Grand Suite, 1 King Bed, River View | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/88c75030.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite, 1 King Bed, River View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Panoramic Suite, 1 King Bed, Terrace | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/5939733f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite, 1 King Bed, Terrace ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/c0bd06fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 2 - 1 King Bed ![Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/e6823cfd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 2 - 1 King Bed ![Suite, 1 King Bed, Terrace, River View | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/w3995h2667x0y0-30b58845.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Terrace, River View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Junior Suite, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/2e1b083a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Premium Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/c5f71233.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Premium Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/w3995h2667x0y0-78b60575.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Presidential Suite, 1 King Bed, Terrace | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/145af325.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed, Terrace ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Junior Suite, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/w3995h2667x0y0-fe986ee3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Penthouse, 1 King Bed, Terrace | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/30000/24100/24015/f6939d50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, 1 King Bed, Terrace ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains - Sleeps 2 - 1 King Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4060000/4053100/4053096/735511ab_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Art Atelier Historic Centre of Florence - Free WiFi - Air conditioning - Business services - Bar 9.2 Wonderful 980 reviews £282 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Florence-Hotels-Art-Atelier.h4053096.Hotel-Information?chkin=2025-10-22&chkout=2025-10-23&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=a6980613-1822-4ab9-abc7-a17ec4c28bc1&top_cur=GBP) Ad ![Seasonal outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/1000000/590000/582300/582298/e755ba4c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Hotel Minerva Historic Centre of Florence - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-The-Excelsior.h24015.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-The-Excelsior.h24015.Hotel-Information) ## About the area Located in Historic Centre of Florence, a neighbourhood in Florence, The Excelsior, a Luxury Collection Hotel, Florence is near the airport and on the riverwalk. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Cathedral of Santa Maria del Fiore. Looking to enjoy an event or a game while in town? See what's happening at Visarno Arena or Stadio Artemio Franchi. [Visit our Florence travel guide](https://www.expedia.co.uk/Florence.dx1222) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77222%2C11.24592&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=d8Xj1rzBLj-E7fRAIGAlMDsdSSQ=) Piazza Ognissanti 3, Florence, FI, 50123 ### What's nearby - Piazza di Santa Maria Novella - 5 min walk - 0.3 miles - Ponte Vecchio - 10 min walk - 0.5 miles - Cathedral of Santa Maria del Fiore - 11 min walk - 0.6 miles - Uffizi Gallery - 13 min walk - 0.7 miles - Piazza del Duomo - 13 min walk - 0.7 miles ### Getting around - Alamanni - Stazione Santa Maria Novella Tram Stop - 7 min walk - Florence Santa Maria Novella Station - 8 min walk - Peretola Airport (FLR) - 25 min drive ### Restaurants - ‪Winter Garden Bar - ‬2 min walk - ‪Ostaria Dei Centopoveri - ‬3 min walk - ‪Caffe del‘ 900 - ‬3 min walk - ‪Trattoria Il Contadino - ‬3 min walk - ‪Croce Di Malta - ‬3 min walk ## About this property ### The Excelsior, a Luxury Collection Hotel, Florence Luxury boutique hotel near Ponte Vecchio Located close to Cathedral of Santa Maria del Fiore and Uffizi Gallery, The Excelsior, a Luxury Collection Hotel, Florence provides a rooftop terrace, an art gallery on-site and designer shops on-site. The on-site restaurant, Cosimo Rooftop Restaurant, features happy hour. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site. Other perks include: - Limo/town car service, full breakfast (surcharge) and valet parking (surcharge) - Babysitting (surcharge), tour/ticket information and meeting rooms - A computer station, luggage storage and a lift - Guest reviews give top marks for the first-rate property condition Room features All 171 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and bathrobes. Other amenities include: - Hypo-allergenic bedding and pillowtop mattresses - Bathrooms with bidets and shower/bath combinations - Recycling, childcare services and daily housekeeping ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Banquet hall](https://images.trvl-media.com/lodging/1000000/10000/500/439/8b63a7f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The St. Regis Florence Historic Centre of Florence - Hot tub - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 261 reviews £1,114 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=439&PinnedHotelID=439&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/14600/14583/9c1dd8be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lungarno - 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Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 101 reviews £459 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=44696083&PinnedHotelID=44696083&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Room | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/570000/561900/561844/524eb3ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Collection Firenze Porta Rossa Historic Centre of Florence - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,002 reviews £515 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=561844&PinnedHotelID=561844&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/920000/915900/915828/6caace85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Place Firenze Historic Centre of Florence - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.8 Exceptional 192 reviews £662 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=915828&PinnedHotelID=915828&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (EUR 33 per day) - 24-hour return airport shuttle (surcharge) - Train station pick-up and drop-off shuttle (surcharge) - Limo/town car service - Covered valet parking on site (EUR 55 per day; includes in/out privileges) ### Food and drink - Daily full breakfast available 7 AM to 11 AM for a fee: EUR 44.50 per person - 2 bars/lounges - A restaurant ### Restaurants on site - Cosimo Rooftop Restaurant - Donatello Bar ### Things to do - Art gallery - Designer stores - Gym - TV in common areas ### Family friendly - In-room babysitting - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station - Meeting rooms ### Outdoors - On a river - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Height-adjustable showerhead - Lever door handles - Lift - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Ballroom - Banquet hall - Comprehensive recycling policy - No plastic coffee stirrers - Rooftop garden - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 32-inch flat-screen TV ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday: - Restaurant The following facilities are closed on Saturday and Sunday: - Restaurant ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 45 per accommodation, per night (maximum EUR 90 per stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 80.0 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately EUR 44.50 per person - Airport shuttle fee: EUR 105 per person (one-way) - Valet parking fee: EUR 55 per day (in/out privileges) - Nearby parking fee: EUR 33 per day (984 ft away) - Pet fee: EUR 45 per accommodation, per night (maximum EUR90 per stay) - Service animals are exempt from fees - Rollaway bed fee: EUR 80.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Property Registration Number IT048017A1S9A2BNYA If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Excelsior Florence Excelsior Westin Florence Florence Excelsior Florence Westin Florence Westin Excelsior Westin Excelsior Florence Westin Excelsior Hotel Westin Excelsior Hotel Florence Westin Florence Westin Florence Excelsior Westin Excelsior Florence Hotel Westin Excelsior The Westin Excelsior, Florence Hotel The Westin Excelsior, Florence Florence The Westin Excelsior, Florence Hotel Florence ## Frequently asked questions ### Is The Excelsior, a Luxury Collection Hotel, Florence pet-friendly? > Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of EUR 45 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at The Excelsior, a Luxury Collection Hotel, Florence? > As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at The Excelsior, a Luxury Collection Hotel, Florence on 14 Oct 2025 start from £721.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Florence-Hotels-The-Excelsior.h24015.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Excelsior, a Luxury Collection Hotel, Florence? > Valet parking is available for EUR 55 per day. ### What time is check-in at The Excelsior, a Luxury Collection Hotel, Florence? > Check-in start time: 3 PM; check-in end time: anytime. ### What time is check-out at The Excelsior, a Luxury Collection Hotel, Florence? > Checkout is at noon. ### Does The Excelsior, a Luxury Collection Hotel, Florence provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of EUR 105 per person applies. ### Where is The Excelsior, a Luxury Collection Hotel, Florence located? > Located in Historic Centre of Florence, this luxury hotel is within a 10-minute walk of Chiesa di Ognissanti, Ponte Vecchio, and Basilica of Santa Maria Novella. Uffizi Gallery and Cathedral of Santa Maria del Fiore are also within 15 minutes. Alamanni - Stazione Santa Maria Novella Tram Stop is 7 minutes by foot and Unità Tram Stop is 8 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Excelsior, a Luxury Collection Hotel, Florence Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 259 8 - Good 59 6 - Okay 21 4 - Poor 8 2 - Terrible 2 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 8.8/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Elias 14 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is ##### Elias Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Mehrdad (Mike) 23 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Well worth the time and money spend. Excellent service. ##### Mehrdad (Mike) Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jessy 23 Jun 2025 Great room, close to eve ##### Jessy Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### George 24 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view! ##### George Stayed 2 nights in Jul 2025 ### 8/10 Good #### Cynthia 8 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏 ##### Cynthia Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### David 16 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Outstanding stay! Amazing staff and in a great location. ![View from our room.](https://a.travel-assets.com/ugc/hotel-reviews/AF114EEFD8513D36BF270EA9C26A0AA220CC37591676506368963.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Sits on the Arno River ](https://a.travel-assets.com/ugc/hotel-reviews/748C857350F28132773181D750D9765DF8728C1D1676506368550.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 6 nights in Feb 2023 ### 10/10 Excellent #### Ronald 11 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Location historical value great service ##### Ronald Stayed 1 night in Sep 2024 ### 10/10 Excellent #### mansour 19 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort amazing especially front desk very hospitality. ##### mansour Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Paul 11 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening. ##### Paul Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Jana 30 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful! ##### Jana Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Duane 22 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony ##### Duane Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### Nicholas 9 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous Florence Hotel on the Arno Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location! ##### Nicholas Stayed 8 nights in Aug 2022 ### 10/10 Excellent #### ZHuoming, Los Gatos 2 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly & well trained staffs. Felt very comfortable. The location is the best. ##### ZHuoming Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### Douglas 12 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great traditional hotel. Lovely location on the Arno. A service ##### Douglas Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Paul 3 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back. ##### Paul Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Michael 19 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Michael Stayed 2 nights in May 2024 ### 10/10 Excellent #### Devin 22 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend! ##### Devin Stayed 5 nights in Aug 2022 ### 10/10 Excellent #### Helen Mary 1 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional in every way!! Just perfect! ##### Helen Mary ### 10/10 Excellent #### Jorge F 24 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities Honest, happy and very kind S ##### Jorge F Stayed 4 nights in Aug 2022 ### 10/10 Excellent #### kenta 13 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities nice ##### kenta Stayed 2 nights in Feb 2024 ### 6/10 Okay #### ROBERT 30 Sept 2023 Liked: Cleanliness Disliked: Amenities Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities. ##### ROBERT Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Rina 10 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again. ##### Rina Stayed 6 nights in May 2023 ### 10/10 Excellent #### emma 9 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful !!!! ##### emma Stayed 5 nights in Sep 2022 ### 6/10 Okay #### Dmitri 9 Jul 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Liked location, view. Disliked staff and service ##### Dmitri Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Stephen 2 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superb We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence. ##### Stephen Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Hotel degli Orafi](https://www.expedia.co.uk/Florence-Hotels-Hotel-Degli-Orafi.h970861.Hotel-Information) > > [B&B Hotel Firenze Pitti Palace al Ponte Vecchio](https://www.expedia.co.uk/Florence-Hotels-Hotel-Pitti-Palace-Al-Ponte-Vecchio.h17378.Hotel-Information) > > [QK Costa58 Home Tower](https://www.expedia.co.uk/Florence-Hotels-QK-Costa58-Home-Tower.h21056347.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.co.uk/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [Residenza D'Epoca Palazzo Galletti](https://www.expedia.co.uk/Florence-Hotels-Residenza-DEpoca-Palazzo-Galletti.h1851785.Hotel-Information) > > [Hotel Calimala Florence](https://www.expedia.co.uk/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information) > > [Le Stanze del Duomo](https://www.expedia.co.uk/Florence-Hotels-Le-Stanze-Del-Duomo.h7519914.Hotel-Information) > > [Il Perseo](https://www.expedia.co.uk/Florence-Hotels-Il-Perseo.h2693693.Hotel-Information) > > [Hotel Paris](https://www.expedia.co.uk/Florence-Hotels-Hotel-Paris.h54104.Hotel-Information) > > [The Social Hub Florence Lavagnini](https://www.expedia.co.uk/Florence-Hotels-The-Social-Hub-Florence-Lavagnini.h23198289.Hotel-Information) > > [Hotel Ville sull'Arno](https://www.expedia.co.uk/Florence-Hotels-Hotel-Ville-SullArno.h521255.Hotel-Information) > > [Grand Hotel Cavour](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Cavour.h10993.Hotel-Information) > > [Cerretani Hotel Firenze - MGallery Collection](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cerretani-Mgallery-Collection.h2345.Hotel-Information) > > [Monna Lisa](https://www.expedia.co.uk/Florence-Hotels-Hotel-Monna-Lisa.h1230.Hotel-Information) > > [Palazzo Lorenzo Hotel Boutique & Spa](https://www.expedia.co.uk/Florence-Hotels-Palazzo-Lorenzo-Hotel-Boutique-Spa.h15547248.Hotel-Information) > > [Gallery Hotel Art - Lungarno Collection](https://www.expedia.co.uk/Florence-Hotels-Gallery-Hotel-Art-Lungarno-Collection.h14614.Hotel-Information) > > [IQ Hotel Firenze](https://www.expedia.co.uk/Florence-Hotels-IQ-Hotel-Firenze.h89035039.Hotel-Information) > > [Corona D'italia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [Hotel Berchielli](https://www.expedia.co.uk/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) > > [Bernini Palace](https://www.expedia.co.uk/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) > > [Forte16 View & Spa](https://www.expedia.co.uk/Florence-Hotels-Forte16.h8071708.Hotel-Information) > > [Hotel Milu Florence](https://www.expedia.co.uk/Florence-Hotels-Milu-Hotel.h15495681.Hotel-Information) > > [Il Rivalta - Place of Charme](https://www.expedia.co.uk/Florence-Hotels-Alfieri-Signature-Suites.h45790281.Hotel-Information) > > [Hotel Centrale](https://www.expedia.co.uk/Florence-Hotels-Relais-Hotel-Centrale-Residenza-D-Epoca.h2066602.Hotel-Information) > > [Hotel Cantoria](https://www.expedia.co.uk/Florence-Hotels-Hotel-Cantoria.h10939902.Hotel-Information) > > [Hotel Continentale - Lungarno Collection](https://www.expedia.co.uk/Florence-Hotels-Continentale-Lungarno-Collection.h905768.Hotel-Information) > > [Casual Rinascimento Firenze Hotel](https://www.expedia.co.uk/Florence-Hotels-Casual-Rinascimento-Firenze-SPA.h89410886.Hotel-Information) > > [Hotel Accademia](https://www.expedia.co.uk/Florence-Hotels-Hotel-Accademia.h1492705.Hotel-Information) > > [Hotel La Fortezza](https://www.expedia.co.uk/Florence-Hotels-Hotel-La-Fortezza.h899824.Hotel-Information) > > [Grand Hotel Baglioni](https://www.expedia.co.uk/Florence-Hotels-Grand-Hotel-Baglioni.h6371.Hotel-Information)