5-star stay! From the moment we booked the host stayed in touch via Whatsapp to help us out. Once we arrived, although the building is old and creepy, as soon as you get to the floor, your greeted with a charming suite that includes a nice reception desk, huge dining room and kitchen, and 6-individual guest suites. Although reception is only there from 8-12pm , they were always available on WhatsApp and on call. Of all our rooms in our Italy trip, this was the best! Exactly what you see in photos, plus its huge!! The bed is super comfy and the bathroom is setup in the best way possible. We really loved the bathroom ammenities too! Each morning, there was chef on the kitchen who makes amazing Omelettes or eggs and helps serve coffee and tea. There is also an awesome spread of cereals, juices, cold cuts, cheeses, pastries...etc. For the says that is rained, they had these high quality big umbrellas you can borrow. This place was also convenient walking distance to the Duomo, Santa Croce for taxi’s, and pretty much anywhere you wanted to be. Only issues where getting luggage up and down to the suites because the elevator is slow and only accomodates one person/bag at a time.