Ratings based on 679 Verified Reviews

3.7 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Near everything

Posted 15-Jan-2017
Staff very nice old hotel but near the tourist spot nice to walk at night
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Posted 14-Nov-2016
Location: Location is very good 1min from Duomo, walking distance to all famous places to visit.
Room small, but has everything you needed, lift is available in building, stuff very pleasant, nice breakfast provided.
5out of 5
Recommended
for Everyone
by A verified traveller from 千代田区市ヶ谷

アクセス最高ホテル

Posted 10-Nov-2016
Pros: 上記のとおりです
Cons: ないですねえ
Location: これまた上記のとおりです
とにもかくにも、このホテルの最高な点(のひとつ)は、アクセスの良さです。ドゥオーモのすぐ近くです。我々が宿泊した部屋からは、ドゥオーモは見れませんでしたが、偶然出会った友人に勧めたら即予約して宿泊。そに部屋からは、しっかりくっきりドゥオーモがみえました❤️ 駅にもそこそこ近いですし、シニョーリオ広場にも。
3out of 5
by A verified traveller from US

Posted 30-Oct-2016
Pros: The location and rooms were fine. The staff were also fine.
Cons: The hotel, location and staff were fine. The internet service is a complete rip-off!! In today's modern world when you are booking online - there internet charges and the difficulty of the system would have me look for another hotel just because of that.
4out of 5
Recommended
for Everyone
by A verified traveller from MADRID

TOTALMENTE RECOMENDABLE

Posted 24-Oct-2016
Pros: LA HABITACIÓN ERA AMPLIA Y MUY LIMPIA Y EL DESAYUNO TAMBIÉN ESTA MUY BIEN.
Cons: LA WIFI NO ES GRATIS, HAY QUE PAGARLA Y ME PARECIÓ UN POCO CARA.
Location: TOTAMENTE EN EL CENTRO, AL LADO DEL DUOMO, MUY CÓMODO.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Oct-2016
Excelente ubicación y trato de personal !! Recomendable
3out of 5
by A verified traveller from Lyon

Plutôt défavorable

Posted 21-Oct-2016
Pros: Position de l'hôtel à 2 pas du Duomo et en plein centre Belles entrée et salle de réception
Cons: Personnel peu agréable et pas aidant Internet payant Salle de bain pas fonctionnelle et en mauvais état Rideaux et fenêtres cassés Lit pas confortable, très dur Petit déjeuner léger et pas terrible
Location: Tout de la cité historique
3out of 5
Recommended
for Everyone
by A verified traveller from London

Small hotel in the centre of everything

Posted 14-Oct-2016
Small hotel but great location! Clean room but small, friendly staff. Good breakfast, although they don't start serving until 7:30. So if you have to get out early, you have to get breakfast elsewhere. Thank God for McDonald's :) I was super happy with the location of this hotel across the road is the Baptistery and Cathedral behind is the Pallazo Vecchio, Uffizi gallery and Ponte Vecchio. There's plenty of good restaurants, gelateria, shopping. And if you need medicine? There's so many Pharmacies! Ha! Ha! Never been anywhere where there's so many pharmacies! I loved Florence but there's still so much to see! So if I do go back I will stay in this hotel again. It's not luxury, but it's in a good location.
1out of 5
by A verified traveller

Worst customer service

Posted 11-Oct-2016 on Hotels
We stayed here two nights. The first night, the small shower drained slowly (read: took >1hr to drain). We let the front desk know the next morning. The next night, we arrived home late and again tried to take showers. The drain did not drain at all, and after a 3min shower, water was overflowing onto the bathroom floor. We called the front desk for more towels to sop up the wet (it was midnight). The next morning, as we checked out, we told the front desk again about the shower (we had expected it would be fixed after the first complaint). We were told it was our fault and we would receive no money back and nothing could be done, as we "had breakfast and a clean bed for sleeping." We were yelled at in the lobby in front of other guests in full earshot of the breakfast area. In the end, we decided to cut out losses and just get the heck out of there. Aside from that issue, the room is super dated, NO free wifi, breakfast is basic (croissants and meat and coffee). What you pay for is the LOCATION! Amazing spot right by the Duomo. You certainly don't pay for a shower. With similarly priced hotels plentiful in the area, go somewhere else where you're appreciated as a customer and not yelled at and berated in public for wanting a functional shower (or some sort of refund for the lack thereof!). We were sad to leave Florence, but grateful to be out of Hotel de Lanzi.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Oct-2016 on Hotels