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Reviews of Hotel Cardinal Of Florence

3 out of 5
Hotel Cardinal Of Florence
Via Borgo Pinti 5, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 264 reviews" "
Rating 8 - Good. 96 out of 264 reviews" "
Rating 6 - Okay. 29 out of 264 reviews" "
Rating 4 - Poor. 7 out of 264 reviews" "
Rating 2 - Terrible. 4 out of 264 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but a bit run down. The room has not been updated for a long time. This is the first time I have ever booked a room that did not have soap for the shower. The cord to the hair dryer had bare wires showing. The remote for the heat did not work properly. Staff really tried hard to make things fright but it was not possible. Great location, clean but a spare and rundown venue.
Stayed 3 nights in Apr 2024

6/10 Okay

Safa'a

None
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Spotless bathroom. Good breakfast and staff recommended fabulous restaurants.
Stayed 4 nights in Nov 2023

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cardinal of Florence was the perfect hotel for us to stay for four days. The service was fantastic, our room was very spacious and the rooftop patio was delightful. And it was easy walking distance to everything we wanted to see and do while in Florence. We would absolutely stay here again!

10/10 Excellent

Brecken

Stayed 5 nights in Oct 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Be prepared to walk up 5 1/2 flights of stairs. No elevator.
Stayed 3 nights in Oct 2023

10/10 Excellent

Zaida M

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staf
Stayed 4 nights in Sep 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Stairs could pose a problem for some guests. Lovely views from terrace but would have been better if there was some shade. Too hot to sit up there.
Stayed 4 nights in Sep 2023

10/10 Excellent

Aaron

Stayed 2 nights in Sep 2023

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception excel in customer service. They carry your luggage up the stairs for you arriving and leaving the hotel. They have the option to store your luggage if you arrive early and if you have a late flight out . The terrace is beautiful for photos. All three guys who rotated at reception in our short stay where very friendly and helpful. Rooms where clean and the AC was awesome for the hot weather .

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Edward

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This place is a dump and that’s a complement, bugs in the bed, toilet keep sticking and not flushing, I could stand in the center of the room and touch the walls on both sides of the room. If your booking like I did due to the photos, it’s a scam photography, 3 flights of very narrow steep stairs to get to the front desk. Avoid unless you want to be unpleasantly surprised. The best thing this hotel has going for it is prime location!
Stayed 2 nights in Sep 2023

10/10 Excellent

Shima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, spotless clean, friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
The staff here is amazing. 11/10. I travel a lot internationally and can tell you that this hotel has what it takes to enjoy. Firenze
Stayed 1 night in Sep 2023

6/10 Okay

Rodger

Travelled with family
Liked: Staff & service
Location, location, location…Hotel Cardinal is steps away from Duomo and easy walking distance to most of Florence’s major sights. There is a roof top terrace that provides a view of Florence. There are plenty of dining choices and shopping nearby. The staff are very helpful. The property is a three storey walk up with no lift available - not necessarily a bad thing unless you are mobility challenged then this property is not a good choice. The Bathroom has space enough for a larger shower - the tiny shower box installed is unacceptable for a hotel standard. The Toilet is crowded by the Vanity Sink. A rethink on Bathroom appliance arrangement is needed.
Stayed 4 nights in Aug 2023

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Molly Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The terrace view was incredible. Staff was amazing. Laura made us fresh croissants every morning! Get the breakfast.
Stayed 3 nights in Aug 2023

6/10 Okay

Lauren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel definitely needs some upgrading. Our bathroom shower head would not even stand up on the wall by it’s own so we had to hold it to angle the water down. The bathroom was also very tiny where it was hard to dry off from the shower while trying to maneuver so you don’t hit the toilet and/or bidet. The staff were all extremely nice and helpful. The breakfast was all fine for our standards as we are not a huge breakfast family to begin with. Would be nice if we were able to get coffee earlier than 8 am or even later in the afternoon for free. Location was good and walkable. I am familiar with Florence so was able to find our way easily. Overall the hotel was fine for our stay but I would give another hotel a try next time
Stayed 3 nights in Aug 2023

10/10 Excellent

Philip

Stayed 3 nights in Jul 2023

10/10 Excellent

Brian, Airdrie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is the most incredible boutique type hotel. The owner is amazing. He met us at the entrance and carried our bags to the room. He was there all day and night to help us and answer our questions. The room was great. It is so close to everything. Food, entertainment, the whole experience is just down the road. It’s a 20 euro cab ride from the train station. The mini bar is so cheap. 1 euro water, 3 euro beer. Just ask if you want more at front desk. Breakfast was amazing and only 8 euro. The rooftop is incredible, you can see the whole city. Grab a drink and just sit up there and see the amazing g city. End of our trip he carried out bags down, walked us to the street down the block and waited with us for a cab, loaded our luggage into the cab and wished us the best. We only stayed for two nights, but we should’ve stayed a week. If you’re looking for a place in Florence to be in the center of everything and have a wonderful experience with great people. This is the place to be.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

mehroz

Stayed 3 nights in Jul 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff good breakfast buffet clean comfortable room.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The location, room, amenties, terrace, breakfast, staff and all other things were excellent. The hotel is located on the 3rd floor and we had heavy luggages but the staff was so helpful that they carried all our luggages up and down. Also they informed us about everything we need. We had a very relaxing and memorable stay. I can comfortably recommend this place and if I come to Florence again I will surely stay here again! Thank you for everything!
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Super staff
The staff was amazing - helpful and friendly. They have a nice terrace on the rooftop. Hotel location is convenient too. That's probably the end of pros. It has no elevator and is located on top floor so you have to walk by stairs every time. All the amenities are quite old and shower cabin should be replaced. AC wasn't working well enough but it was still acceptable.
Stayed 2 nights in Jun 2023

8/10 Good

Khadra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel’s location was perfect, at walking distance from all the important sites. However, we were a bit disappointed when we arrived at the hotel which is located on the 3rd floor with no elevator but the staff carried our luggage. The lobby was just a front desk in a hallway and the hotel lacked some maintenance works. But the staff was very friendly, kind and available for anything we needed.
Stayed 2 nights in Jun 2023

2/10 Terrible

Aida

Stayed 2 nights in Jun 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The terrace was beautiful and the staff went out of their way to make the stay wonderful
Stayed 4 nights in Jun 2023

2/10 Terrible

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooftop bar was a joke. Four flights of stairs only way to get up to the room. Limited bathroom no amenities
Stayed 3 nights in Jun 2023

6/10 Okay

Janine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was small and photos online very deceptive. Staff were very friendly and helpful though
Stayed 1 night in Jun 2023

10/10 Excellent

Alan

Stayed 2 nights in May 2023

10/10 Excellent

Nicholas Caleb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and always helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

David, Mayfeild Hts

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very friendly and clean, and we had a view of the Duomo. The staff was excellent. The location was less than 10 min walk from the square. The only down side was 3 flights of steps to get there but no big deal in the big picture. Would use it again

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
It was in a great location, it was lively, especially in the evening but room was quiet. Building old, but to be expected and comfortable. Bed, space, bathroom all good. Rooftop terrace was a nice touch, and had a good continental breakfast. Staff very friendly and I would definitely stay here again if in Florence. It is on the third floor with no lift so not advised if you have difficulty with stairs. Very pleasant stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Mario was fantastic The room was nice and the service great. Breakfast was perfect and the location is superb Brad C
Stayed 2 nights in May 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommend!
Absolutely loved my stay here! The staff was friendly and helpful, the room was clean, and the rooftop view was AMAZING! I felt extremely safe as a solo female traveler and if I return to Florence I will definitely stay here again :)
Stayed 3 nights in May 2023

8/10 Good

Holly

Liked: Cleanliness, staff & service
Comfortable but dated
There was very little choice for our price range at the time of booking but we picked this hotel on the basis of it’s location, which didn’t disappoint. It’s a 20 min walk from the train station & the cathedral is just around the corner. We also had a lovely view from our room. The staff were lovely, welcoming & accommodating. The room was unfortunately very small & the decor very dated, but was comfortable enough. The fridge could have been less rammed with products that you had to pay for so that we could fit our own food and drinks in. Would definitely recommend getting a take away pizza from one of the many restaurants close by & enjoying it up on the roof terrace, views of Florence for days!
Stayed 4 nights in May 2023

10/10 Excellent

Joel

Stayed 3 nights in Apr 2023

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very calm, beds was comfortable and the shower great. The rooftop has an amazing view of Florence. There are lots of stairs but we were met downstairs to help with luggage.
Stayed 1 night in Apr 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 5 nights in Mar 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for six days...Mario at the front desk was so friendly and helpful. Made our trip!!
Stayed 6 nights in Sep 2022

6/10 Okay

Cecilia Alegria

Liked: Staff & service
The hosts of this place were nice and kind but I think the name "hotel" seems not appropriate. I would call it "Bed&breakfast". The room and bathroom were very small and needed some painting. The exterior of the building was awful and you had to climb many narrow stairs to get to the small lobby. The TV didn't have channels in English and the coffee maker in the room didn't work. The hosts were very supportive and gave me breakfast to take away, gesture that I appreciated it.
Stayed 3 nights in Sep 2022

6/10 Okay

ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from terrace
Stayed 4 nights in Sep 2022

10/10 Excellent

George Edward

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cardinal was in an excellent location. The rooftop terrace was amszing with a great view. The staff on the desk (mateus, mario) were thoroughly helpful, polite and friendly. We cannot recommend the customer service in this hotel highly enough.
Stayed 2 nights in Jun 2022

8/10 Good

Sonia

Stayed 4 nights in Jun 2022

10/10 Excellent

Mushka

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in May 2022

8/10 Good

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
This hotel is in a quick walking distance to the Duomo and Academia Gallery and quick taxi to the train station. The staff was extremely helpful and nice. The downside is this hotel is on the third floor with no elevator. The rooftop patio is beautiful but up a very narrow flight of stairs. The rooms could definitely use a refresh.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Dec 2021
Response from Mattia on 4 Jan 2022
Thank you very much for your review. It was a pleasure to have you here and we hope to see you soon!

10/10 Excellent

Ian R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is has a very pretty rooftop! there are stairs to get to the lobby but the front desk person is always welcome to help with bags
Stayed 1 night in Oct 2021