Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from UK

Excellent location, 4th floor apartment & terrace.

Posted 29-Aug-2016
Staff at check in and during stay excellent. Apartment on 4th floor with no lift but once inside very well appointed and everything you could need was provided. Air conditioning and free WiFi included. Location was fabulous right in the heart of Florence and charming roof terrace to sit out on. Would definitely recommend.
5out of 5
by A verified traveller from Seattle

Great location and apartment.

Posted 21-Jul-2016
Pros: Great location, clean and quiet. It has air conditioning.
The location is wonderful. It's right in the middle of everything. The apartment was clean and it was very convenient to have a kitchen so we could eat breakfast in the room. I didn't use it, but there's even a clothes washer in the room. It's right around the corner from a grocery store too. The staff was very pleasant and helpful. I was concerned about getting a key to the apartment since the office is not located where the apartments are located, but we called the staff when we arrived in Florence and they met us at the apartment. The office is just a 2-3 minute walk from the apartments. I would definitely stay here again!
5out of 5
by thomas from Gjøvik


Posted 19-Jul-2016 on Hotels
Vil virkelig anbefale Family Apartments. Veldig bra leilighet (Torre), bra service fra staben og rett i smørøyet i Firentze.
2out of 5
by A verified traveller from California

Location was great. Service, not so much.

Posted 14-Jul-2016
This apartment is in the perfect area. It is walking distance to everything, which is why they get away so much, like not having dependable wifi. It logs you off every time your phone is in sleep mode. There was no hot water half the time. The elevator stopped working every night after 11:00 pm, which is very inconvenient to climb up to the fourth floor when you're so tired. Finally, in 90 degree weather, the a/c in one of the rooms wasn't working right most of the time! They did provide us with two fans, but their advertisement said "with a/c". This place left a lot to be desired.
5out of 5
by Margo

This traveller left a rating score only Posted 11-Jul-2016 on Hotels
5out of 5
by A verified traveller from California

Nice apartment, great location!

Posted 05-Jul-2016
Pros: Plenty of space for family of 4, large bathroom and kitchen was separate, not in living room like most.
Cons: The keys got stuck a lot. Front door to building was hard to open.
Great apartment for a family of 4. The location was near restaurants and shops and other attractions. It had a great kitchen with a small terrace to have coffee in the morning. Very large for a 1 bedroom, lots of space and bed was very comfortable!
4out of 5
by A verified traveller

Posted 25-Jun-2016
Nice apartment, very near the main plaza. Air conditioning a bit troublesome, but overall very nice experience.
5out of 5
by Steven

Great space and very helpful staff!

Posted 20-May-2016 on Hotels
The staff was extremely helpful with answering questions, booking dinner reservations and went above and beyond at the end of a shift to find housekeeping and deliver a replacement hair dryer (to our 3rd floor walk up) on her way out for the night!
4out of 5
by Christopher

This traveller left a rating score only Posted 22-Mar-2016 on Hotels
5out of 5
by A verified traveller from Fairview TX

Florence apartment was perfect for our family!

Posted 21-Mar-2016
Cons: more toilet paper. but we bought at nearby market.
Location: Near Duomo, shopping, restaurants. Easy walk to Ponte Vecchio, Accademia to see David, Uffizi gallery.
This apartment was our favorite place we stayed in our trip in Italy. Close to everything, including the Duomo! it was updated and very clean. Had three bedrooms, and 2 bathrooms which is hard to find in Florence. Apartment had everything we needed except a washer. The staff was very helpful, great comunicating before trip and raedy when we arrived. walked us to our apartment. Only negative was construction at a nearby condo, but it didnt start up till after 8 am, and not rental companies fault. Great experience and I will recommend this apartment to ohers and hope to stay again!