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"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful) waiter trying to deal with the whole restaurant. Breakfast was plentiful and varied, though if you came down towards the end there was less choice. Have been to other hotels in this chain that were slightly more up to date, this one could perhaps do with a bit of a boost."

"good and what it said on the tin"

"Breakfast was excellent!! Everything was good:)"

"Staff were all friendly and helpful and felt they were able to speak to you without being hurried. Breakfast was excellent and the one evening meal we had was too."

"rooms were really well appointed and had everything I needed including a Tassimo coffee machine, desk and microwave - great for working away. Food stops at 8pm which is normally when I order so made an effort to go at 7:25 and the bar staff looked harassed and disorganized and said it would be a 90 minute wait for food so I gave up, as it was supposed to have finished an hour before that. However I did have a drink and whilst I was there I watched the deputy manager step in, support his staff, clear the backlog, deal with complaints and then come and speak to me and got me the food I would have ordered. I was very impressed "

"Superb………………,,., Excellent"

"A friendly welcoming hotel with clean amenities. Lots of menu choices"

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Stayed here many of times and never disappoints."