1/5 Terrible
Mariam
Travelled with partner
4 May 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very disappointing to see in real life. They offered us a tent that is not even a little similar to the bungalow in the picture they provided and it was filled with spiders. The hot tub that was there barely fit a child and was extremely dirty! The tent would not even zip up and close. When we told them about all of these complaints they told us that this is all they had and they couldn't move us anywhere else. It was such a disappointing experience with very bad guest relation. We could not stay there a minute extra so we told them if they couldn't give us a better place or a proper bungalow that we want a refund and we want to leave. They told us they wouldn't refund us. After long discussion the woman who was in charge said she would refund us for the second day but not the first day but SHE LIED TO US. She made us write down our bank info and we stayed there for hours trying to solve the situation and they did not refund us a penny even though SHE PROMISED SHE WOULD REFUND FOR THE SECOND DAY. NO REFUND, NO BUNGALOW, FULL OF SPIDERS, DIRTY, NOT SAFE.
Stayed 2 nights in May 2022