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"Overall good stay; I ticked the box at reception for the daily cleaning; later found out that the cleaner took our hand-cleaning soap and not replaced by another one. This led to a bit of inconvenience. As there was only another night stay after that, I didn’t report to anyone."

"Fantastic friendly service, characterful property and a pleasant change from a chain hotel. Not right in the centre but only a very safe 6-8min walk from Minster, shops, restaurants etc… Breakfast was outstanding and good value at £16 for juice, coffee, pastry, yogurt and fruit and Eggs Benedict. Full English a bit more, lighter options from £11. Quite a lot of parking outside at £15 a night (good for York) but it’s very tight & I’d advise contacting them to reserve a place. I got the last one right at the back and it was a real squeeze. Only negative for me was my twin room (124) had a skylight but no pole to close the blind. Hence my room was flooded with light from 5am. Reception were apologetic when I mentioned it."

"A really nice hotel with great amenities, modern / clean room decor and a fantastic location. We come to York every year - we’ll definitely return!"

"A very friendly hotel--classic in stature, very proximate to the train station. Very attentive staff--in particular Ian as Bell Captain!"

"Perfect in every way will definitely go back "

"Friendly staff, great service, excellent food, just a fantastic all round experience. "

"Had a lovely stay. Quiet room, friendly and helpful staff. Food was good. Not many veg main options but plenty in other categories so had an excellent meal."

"A great location, in a smart and comfortable hotel. Expansive breakfast of good quality. The addition of parking at the hotel financially well worth it. Certainly would return."

"I highly recommend this hotel. The place was clean and the staff were all very friendly. It’s also right next to the Roman Wall! "