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"Yes"

"The hotel is great for location to the castle, however: The lift wasn't working. Bathroom is unkept. In very poor condition. Cistern is continuously running water. The grouting is everywhere, apart from where it should be. Side of bath mdf all scrapped away. Brown mould. Bathroom sink tap broke off in hand. Plug holes were dirty. Bedroom : mattress didnt fit the bed stead. (In 2 halves, sideways) Side lamp not working. Curtains were in disrepair and not on runners. Black stains on carpet. "

"The staff was outstandingly pleasant competent and helpful. The food was excellent. The price was reasonable."

"No problems."

"Room untidy, missing basic elements. Staff on check in very helpful, on check out they were busy chatting and only noticed me as I put my Key in the box. Wi-Fi was passable, bathroom was terrible mouldy cracks in grout and not toilet paper."

"Hotel is difficult to find from Heathrow terminal 5 as the signage is sparse and confusing. Worth the effort to find, however."

"Room was simple but spacious for our family of 4. It was very far from the main hotel areas though, and lifts being out of order between buildings made it incovenient with a buggy and luggage in tow. The bar and pool areas were lovely. The a la carte restaurant was a bit limited for kids and gluten free options, but was good to also have the option of the buffet style restaurant which was a better plan with children."

"Room was great, but front desk staff didn’t provide information on the airport shuttle aside from the phone number. This was frustrating as we are international travelers without phone calling ability. "

"Me and my boyfriend visit this hotel regularly, it nice , reception staff attitude varies, good ambience in the lobby and bar, rooms clean and spacious "