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"The hotel is fab - check in was great - brilliant guy in the desk at 6pm last night. Same checkout wasn’t the same - same guy in but his younger colleague dealt with us - rude- didn’t look me in the eye once- carried on doing what he was doing on the computer. Very unhelpful re car park situation- as was the female I spoke to on Thursday night about where to park and discounts. Never told you had to pre book in Q park to qualify for discount. Nothing re such in entrance to car park which welcomes guests from the Maldron- only fund out no discounts when checking out and then a big sign in the Q park pay machine!! Please be more informative and helpful to your guests! "

"Amazing great staff very clean "

"The hotel was lovely staff was very friendly and helpful The only issue I had was that we didn’t know how to turn the heating down lol but overall really enjoyed our stay "

"Helpful reception staff. Very comfortable bed. Easy access to room and lifts."

"Very friendly staff and lots of old grandeur ! The pillows were not good, only complaint "

"Was very nice hotel. Huge bed. Was lovely to be able to use the Swimming pool. Would definitely go back. "

"Very pleased with the room at this price. Far more spacious and better equipped than anticipated. Large bath/shower room. Plenty of tea , coffee and milk ( unlike many other places ) . We added breakfast to our stay, which was also really very good. Very polite and super-friendly service in the adjoining bar/cafe. No complaints here whatsoever Next time we’re in Newcastle for a night away , this is where we’ll come . Thank you "

"Once a year business brings me here, it really is very comfortable... a premium room, clean, comfortable and quiet."

"Really lovely hotel. Staff were very helpful and friendly. Breakfast was delicious, nice to be able to order off the menu. Incredibly central and perfect for the train. However this comes at a price, it’s very noisy. It’s an old building and the windows do not keep the noise out. Take some ear plugs and it’s all good!"