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"The property was in good condition and clean. The only negative thing that was noticeable is that there were not enough proper tables and chairs where the height was proportionate. The majority of chairs were actually sofas and pouffés which were very low compared to the tables. Other than that, the stay was very enjoyable and we would go again."

"We recently stayed for two nights and overall had a really pleasant experience. On arrival, we were warmly welcomed and offered a complimentary drink each, which was a lovely touch. Our room was ready ahead of the standard check-in time, which made things much easier. The room itself was clean and well-presented, as well as the bathroom and shower area. The beds were also very comfortable, making for a good night’s sleep. We made use of the leisure facilities, including the swimming pool and sauna, both of which were enjoyable. Unfortunately, the steam room was out of order during our stay, and the showers in the changing rooms weren’t working either. This meant having to go back into the pool area to use the showers, which was a bit inconvenient. In the evening, we spent some time in the bar area, which had a nice, relaxed atmosphere. Staff throughout the hotel were friendly and helpful. The location is excellent right in the centre of Bath and just a few minutes’ walk from the Roman Baths, making it ideal for exploring the city. Parking is a bit less convenient. You can pull up outside the hotel to unload, but it’s only a short-stay bay. The recommended option is Charlotte Street Car Park, which is about an 8-minute walk away. It’s not too far, but it is an open car park. We paid £68 for our stay, as it had to be booked across three days, which felt quite expensive on top of an already pricey weekend. We didn’t eat at the hotel as breakfast seemed a bit steep in price"

"The room was clean and to a high standard. The bed was comfortable and good size shower. The restaurant is good and large size portions. Blue bade parking available at the rear door which is excellent. I will be staying here from now on every time visit Bristol for work"

"Great staff, clean room, good location"

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Handy parking underneath the hotel. Friendly greeting on arrival. All areas of the hotel were clean and welcoming. The deluxe room was spacious and comfortable. Used the bar which was very smart. From what I saw and experienced, this is a very nice hotel which we would definitely choose again."

"Internet was great "

"Very friendly and helpful staff. Lovely clean room. Beautiful warm pool and sauna and steam room. Breakfasts were delicious. A lovely chilled and much needed break."

"Lovely man on reception let us check in early and gave us an upgrade but the room was very cold, could'nt have a shower, no heating in the bathroom and heating it seems on timer so didnt come on until 6pm.... one thing i do not like is a cold room... Staff very nice and helpful, be careful of deal on in restaurant as breakfast and evening meal for 30.00 each includes drink but limited choice and charged me 4.00 for extra lemonade... very expensive. Will not be going back im afraid, parking £19.00 for 24 hours so not bad for centre of Bristol."