Although the resort was very nice, our garden view ended up being the view of the chicken coup. The chickens woke us up in the morning. One night it was raining so the buffet was closed. We didn't know of the change of plans before we went down and were not allowed in the dining room in shorts, although the desk staff said it would be OK. It seemed the help desk was not interested in helping us with our tours. We were told to go to the beach next door and make our plans. The breakfast and lunch menus were fine but the dinners could have been better. We went out at night to eat else where. The beach was nice and staff were pleasing and nice.
Traveller from New ork
Located in Bon Accord Village, this beachfront resort is in the entertainment district and within a 15-minute walk of Store …More
This is a gorgeous resort, right on the beach, with a lovely pool and a lot of great amenities: bars, restaurants, beautiful views, etc. I had an amazing vacation there.
That said, Tobago is a country with a very different culture from the hospitality-oriented manner of upscale hotels in the US or Europe. The staff were all very nice, but everything is simply very slow, time-consuming, and no one is especially concerned when something doesn't go right. For example, our rooms weren't ready until several hours after the scheduled check in time. The hotel mixed up my reservation, and their advice was for me to book a new reservation and then contest the charges with Expedia when I got home (which I did, and Expedia refunded the excess money immediately). The internet went out for part of our stay, and no one seemed terribly in a hurry to try to fix it. And just in general, you get the sense that while everyone cares about being kind and gracious, they don't want to expend a lot of energy.
The room was clean, with decent amenities. Only about 6 TV channels, and fairly outdated fixtures (my towel bar fell off the wall on my first day, and the maids just cleaned around it). But from talking with people who have spent a lot of time there, that's just par for the course. Overall, I had a great experience.
Traveller from USA
Offering direct access to the beach, this Black Rock resort is within 1 mi (2 km) of Stonehaven Bay and Turtle Beach. Mount …More
The location for this hotel is superb. The hotel is located on the beach and in a serene location. It is great if you want to relax and get away from it all. The food was sufficient but not great. I think they should cook food more aligned with the Trinidad and Tobago culture, like crab and dumpling and doubles for the visitors to enjoy.
Traveller from Trinidad
Nestled on the beach, this Plymouth resort is within 1 mi (2 km) of Turtle Beach and Stonehaven Bay. Mount Irvine Bay and …More
My friends and I were visiting from the US on April 21st and the staff was awesome from check in to even days after we checked out. The property is clean, modern, well maintained, and warm from the graciousness of the staff. It is located right on the ocean and we chose an ocean view room. I plan on traveling back to Trinidad one day and without hesitation, I would choose here again. They have a sushi menu in the evening and the jerk burger is to die for. If you don't like spicy, ask for the sauce on the side but still dab a little on the burger. There is nothing like it in the US.
Situated in Port of Spain, this luxury hotel is within a 15-minute walk of Brian Lara Promenade, Holy Trinity Cathedral, and …More
Enjoyed my stay and would stay there again. Staff were extremely pleasant,attentive and accommodating. The rooms are spacious and comfortable. Definitely recommend the 360 restaurant located on the top floor of the hotel as it gives you a lovely view of the city as well as a different dinning experience.
Traveller from Trinidad
This family-friendly Port of Spain hotel is located on the waterfront, within a 15-minute walk of Brian Lara Promenade …More
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