Search Luxury Hotels in Puerto Plata

"Loud music in pool area from visitors. Not relaxing for others. "

"Had to change rooms. The front desk refunded a day and we checked out early. "

"Not needed "

"Area was nice , friendly neighborhood plenty of good restaurants and shopping stores, good air conditioning in the room"

"No garbage bag or bin "

"The room was amazing, loved that there were separate rooms as well as living space and a small kitchen. The place was clean and generally well taken care of, really the only knock was that the shower heads were problems. One wasn't properly fastened to the wall so it would spin around and soak the bath room. The other shower head was just broken so water shot out in ways it wasn't. LOVED the pools for the kids and the proximity to the beach and to the shops on the main street."

"I love how cozy and inviting the hotel was. The staff greets you immediately upon entering, they are very friendly. Being able to Lounge by the pool with adequate seating as well as many options for seating on the beach was a humongous plus. This hotel offers you privacy, Tranquility as well as feeling very intimate. The dinner options were also phenomenal."

"The staff were absolutely amazing and very accommodating. The included breakfast was a nice addition and the hotel is right in the heart of the town. Everything that matters is within walking distance. My only complaint was that I did not get the room that I thought I selected on Expedia. When I spoke to the hotel owner he explained to me that they are a Boutique hotel and that the images are merely a representation of what you can expect. I also could not get the smart t.v. to work consistently or connect to the wi-fi. I suspect that this was an issue due to the constant need to replace the key card in order to receive power to the room. In all fairness, I did not bother to bring this issue to the attention of the hotel as I did not want to be bothered. I also could not stand the mini-bar that was stocked with overpriced snacks and liquor. It would be nice if they could simply remove the mini bar items, but I was told to place them in the closet instead. I did not want to be charged $3 per beer. "

"Small, older motel-style hotel with bar/restaurant on site. In the restaurant the staff were very kind, attentive and helpful (The steak was great and drinks were good). Discovered Cockroach infestation (multiple sizes) in our room (kitchen). Owner was extremely belligerent and combative, refused any resolution including denying checkout receipt. (Contacted via front desk staff and directly by Expedia, see owner responses to other guest reviews for reference.) Restaurant is run by a different individual. "