Puerto Plata Holidays

The area itself was really nice, staff was friendly and helpful. Everything seemed great but it is not fully inclusive, many things you have to pay additional for with American prices. Other than that everything was great UNTIL I went to my hotel room. We were completely catfished by the photos. It looked like I was in a cheap, motel and I like I would probably get attacked by bedbugs, there was a roach just hanging out, and the toilet did not have running water. I called to get the toilet fixed twice and it flushed the first time but when I went to go use the bathroom after it wouldn’t flush. I requested to change my room, it looked a little bit better but nothing like the photos we flushed the toilet to make sure it was working everything seemed fine until we went to use the bathroom and had a reason to flush, it would not flush just like the other room. I would go again only if I was put in a room where everything works and doesn’t look like I’ll be murdered in my room

The staff was friendly and courteous.

The check-in process was a bit tedious, but that was due to Expedia, not the hotel. To keep a positive experience, the hotel staff was very kind and upgraded us to a beautiful room. We were a family of four, including a 7-year-old child, and each of us had our own bed and private bathroom, which was excellent. Everyone was very friendly and welcoming, from the front desk staff to the waiters, and especially the bar staff. The entertainment was excellent; the girl who organized the karaoke had great charisma and energy. The weather was on our side, with sunny days throughout our stay. The food at the Blue Lagoon restaurant was delicious . we absolutely loved it. The entire resort staff is humble, respectful, and very kind. Recommendations: • I didn’t really like the “guagua” shuttle; I think a large golf cart would look better and feel more comfortable. • At the bars, drinks were often served in plastic cups, which takes away from the presentation. However, at the beach they used nicer cups, and we were able to take great photos there.

Our room was wonderful. The pool that was outside our room was not best though. It was very small, not filled all the way and when we got there it looked dirty. The staff was wonderful, we did end up getting stuck with some staff who wanted to sell us a timeshare and they mentioned it would take an hour but it took up majority of our first day there which was 3hours spent with them so that was majority of our first day. Booking excursions was very convenient and we were able to do so right at the front desk and that was lovely. There were paddleboards, body boards, kayaks and many things to do on site which was lovely to have. The food was not best. I love Dominican food, but it was not what I expected. Majority of time, the food was cold. A lot of people were complaining of the food when we were there and stated getting sick. I watched 2 people faint from the effects of being sick from the food.

very well worth the money, great amenities close to everything felt safe