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"We love this hotel. It's in the heart of Gulf Shores, but minutes away from Police/Fire Depts. Being a Holiday Inn property (IHG), it excells in customer service. From check in to breakfast to check out, it is a gem. Our go to for Gulf Shores. "

"Room was clean. Nice property on the beach "

"There was no soap, shampoo, conditioner etc in our room When we enquired about it the front desk clerk told us to bring her a list of items that we needed. They did not offer to bring them to our room."

"We loved the made to order omelettes! "

"We had a wonderful fine! It was located in a good place and clean with friendly staff"

"The front desk clerk working 04/18/26 at 3:30 PM seemed disinterested in welcoming me to the hotel. He was just matter-of-fact. No pleasantries. He did, to his credit, let me know that the elevator near the front of the hotel was not working, and I would need to drive around to the back to use Entrance ‘C’ elevator. This elevator was functional, but rather utilitarian. Not pleasant looking. The room itself was clean and served its purpose. When I went to sleep that evening, I did notice that the AC unit wasn’t cooling properly. Maybe this is my fault, but I don’t think this is something that should work the way it ended up working. The AC unit kept shutting off after a few minutes, even though the room temp was warmer than the temp I had set on the AC unit. I then realized that the inside curtain length was too long, and was hovering just above the AC vent, which wasn’t allowing the air to circulate thru the room, and would cause the AC to shut off. The following morning, despite me having the Do Not Disturb sign on the door, at 9:45 AM, the Housekeeping Staff still knocked on my door asking if they could provide Housekeeping. The place is ok if you just need it for an overnight stay, but I wouldn’t recommend it for a multi-night stay. "

"Clean room, staff was great"

"It was ok"

"I loved staying here. The staff was so kind and helpful. The front desk staff especially Adanela made our stay even more pleasent. The room was comfortable and clean and quiet"