4/5 Good
Monica, Tx
Travelled with partner
29 Nov 2020
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel. I had no issues with the staff personally. There are a few things you need to know. If you have a lower back problem like I do... these beds are not for you. My bed was the worst. Room 1509. I think the beds need more pillow top. I loved my room. There are no microwaves which I found weird. Their are refrigerators. That aren’t labeled so you have to try and guess the secret door under the tv. When u press guide on the tv it says no signal. I guess you have to know what the Chanel’s are by memory. They need TV guide sheets. I was from another state. The guy at the bar was awesome please tip him well. He went above and beyond. Ugh I forgot his name. He was black with an accent. Maybe in his 50’s. Glasses I think. He was lovely. The two guys at the front desk were great especially the tall Caucasian guy. He went above and beyond. There was a lady ( short African American) that was lovely too. When you walk up to the front desk I just want to remind the staff to continue to greet people with a warm greeting and a smile. It sets the tone. Otherwise you perceived as unfriendly. Like you’re throwing attitude. You are the face of the company. Saved the best for last. Due to Covid restrictions everyone was to wear a mask Over NOSE and MOUTH. There were signs but not enough reminders by staff. There were a few people walking in without mask. We scattered from them. They would get on elevators like no big. Staff needs to be more vocal.
Stayed 3 nights in Nov 2020