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"The hotel in situated in a lovely location and we found it to be very quite we suited us nicely. We had breakfast and evening meal and we could not fault it. We normally stay in the travel lodge when we go up to Bishop Auckland but we will use the Park Head in future."

"Lovely breakfast Loved The Pin - great addition! However, very expensive for drinks and this does not reflect the hotel condition."

"Food excellent and the staff on the front desk were top notch."

"Gluten free bar and restaurant menu lacking "

"Excellent location for a local gig, wide range of breakfast items and everything was fresh and hot. The staff were very friendly and helpful, rooms were immaculate and quiet. I thought that £7 parking overnight was a bit steep though. "

"Excellent, fresh breakfast. Very good selection of drinks at the bar. Spectacular building and grounds."

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very disappointing. Also in the restaurant they put a main course on the bill that we had ordered but they had accidentally not cooked so we cancelled it but it was still on the bill and was subsequently removed when I mentioned it upon paying. The staff are excellent. The spa is amazing but they cut off spa treatments at 4.45pm for last 1hr service - we only just made it and my service started a few minutes late and finished a few minutes early and when the therapist left the room to give me a moment to get on the bed she was gone for 5 minutes meaning my massage was around 50 minutes but charged as an hour. The sheets are a little low quality compared to other hotels of this caliber but the rooms are beautiful and spacious. The views from the rooms are also lovely. The room service menu is unbelievably limited, almost nothing on it but the breakfast served in the main hotel restaurant is exceptional with a special nod to the crème brule porridge."

"Breakfast cooked to order and excellent "

"Staff were lovely especially the lady who checked us in! Fantastic! Lovely clean room and nice relaxed time in the spa Would recommend and come back!"