Cuenca Hotel Guide - Romantic Hotels in Cuenca, Ecuador

I travel to World Heritage Sites and I like to stay in the downtown areas where I can walk to historical buildings and sites. Casa Ordonez is a beautifully restored 1890's home with about 10 rooms to rent. Alberto, an owner along with his wife Diana and sister Maria, is a super, friendly host who forced me to use my Spanish even though he speaks perfect English, because he knew that improving my Spanish was a goal of mine. When I left, after 5 days, I considered him to be not just a host but also a friend. He takes great pride in his restored home which his grandfather purchased. This is not a place for someone just seeking luxury. It is a place for those looking for something really interesting. It does of course have modern facilities such as high speed Wi Fi in your room, a flat screen TV, and a small but modern bathroom with lots of hot water in the shower. It is a bit cool because the ceilings in the place are about 16 to 20 feet high and consequently I think it would be almost impossible to heat. But just plan for that. Wear a warm sweater and you'll be fine. If you want old and very interesting you have to compromise. They also serve really nice breakfasts as part of the package, and the price per night, including taxes, is less than half of what I'd have to pay in Canada. What a deal !.

The hotel is an old home converted to a hotel. It has great charm and its a beautiful property. The rooms are a bit old and need some upgrading, but that did not detract one bit from our experience. The hotel staff was amazing, they catered to our every need. Since we cannot include any personal details in this review, I'm going to just call her C. from the front desk help us immensely. Anything we would ask they would run and get or take us to get it. I cannot say enough of our experience at this hotel. The hotel is located at the center of the historic city, walking distance to all the sights. I would recommend and intend on returning with my family again.

The staff were very helpful, professional and courteous. We arrived on an early flight and were allowed to check in at 8:30a. Since we would also be leaving early on our last day, they let us have the complimentary breakfast that first day instead of the last since would be departing to early. There was no hair drier in the room but we borrowed one from the front desk as no extra cost. We got a wake-up call and they arranged a taxi for our early morning departure. The room was quiet largely because there were very few guests, but on the second night a group of excited young Americans were hanging out in the patio and we could hear them in the early evening. Luckily they didn't continue late in to the night, so we can say that our overall experience was quiet and relaxing.

Customer service is impecable, I am ecuadorian, and sadly I have to say, ecuadorian customer service does not exist, but their service is just beyond expectations. Rooms are clean beds are comfty and they have a good size. Food was great as well, but the place keeps it's colonial architecture as their ghosts, beautiful place

Staff went above and beyond to help with our travel needs. The room was clean and comfortable. The location is in the heart of the historic district.

I loved this hotel and would happily stay there again. The staff was very solicitous, and by the time I left, I felt like the receptionists were my friends. The rooms are small but have a little refrigerator and a television. There is a common living room with a pool table of all things. I speak a little Spanish, but if you speak no Spanish at all, you might find it difficult because, except for one person, the staff spoke little English. I felt the location was perfect. About 50 feet from Simon Boliver and then about five blocks from Parque Calderon. The only way my experience would have been better would have been if they'd served freshly brewed coffee in the morning. The hotel served instant coffee, which apparently is not uncommon in Cuenca...

The hotel in its charm and design is beautiful. the rooms are large and well appointed. However, it is very loud, not only with street activity, but even within the hotel... Can hear almost everything that goes on insofar as conversations and general activity. The staff is ver, very nice and accommodating.

First of all....if you are driving and you arrive on the evening, get ready for ridiculous travel. Big disappointment with respect to parking. Shows included, but it is NOT ONSITE! It's about five blocks away. It's just not practical....they should work on getting a valet service. We lucked out with local street parking....but you purchase parking cards. The hotel does have georgeous old French influence from the original owners. Beautiful old wood beams etc. we stayed on the top floor. But noticed ligh leaking through all the beams in the morning. They could go through 10 tubes of caulking to patch it up.......And they should because it detracts from the rest of the fine bathroom tile work and beautiful creaking staircases. Would recommend as ideal if you're coming in by taxi. Breakfast was very good, fresh fruits and juice and they made special accommodation for ,y wife. Staff experience ranged from 3-5...average to excellent,

Really nice colonial restoration near the center of town. Great restaurant and very accommodating staff. Only complaint is poor WiFi.

Unfortunately, my wife was sick upon arrival and they let us check in early so she could lay down. The following day they called for a doctor and a staff employee came up to the room to act as an interpreter. They went out of their way to make sure we were comfortable during our stay. We would stay there again.