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"Room was clean and comfortable the bed felt different like I'd got another duvet or something on top of the mattress, but when I checked it out in the morning it turned out to be a 2-3 inch foam mattress, so comfortable top marks!!!. And a nice touch also were the complimentary toiletries and earplugs, I'm not aware of anywhere doing that (earplugs). I'd definitely use the chain again. The only negative thing is the car parking I was there around 12hrs and was told at reception that I pay the machine when I leave and it was only £8 for 24hrs yet I was charged £8 SHOULD BE FREE TO GUESTS enter reg at reception job done"

"This was booked last minute and we arrived shortly after booking. Our room was a bit tired and we suspected not a room that was used often as in need of a refresh. The staff on the desk were friendly and the bed was comfortable. "

"Room was nice. Property had all you'd need."

"Premium hotel with good service and facilities. A proper luxury feel."

"Room clean and tidy good breakfast and friendly staff."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Great place to stay right in the centre of Leicester. The rooms are updated, modern and very comfortable. Parking is available on site at the back of the hotel. Breakfast was excellent with a lot of variety of high quality food to choose from. Highly recommended."

"Friendly staff. Nice clean room and a very comfortable bed."

"Spa was excellent I had a room in The Paddocks and (as a single female) felt quite vulnerable on the 5 minute walk to and from the main building behind quite a tall hedge. Also my room wasn’t made up prior to the second night. The Poolside was lovely, staff were great and food/bar area all as expected. Will visit again (but ensure I’d be staying in the main building). "