Search Hotels by Starwood Capital in Cranbrook

"The staff were very friendly and helpful. They interacted well with our grandchildren who were with us."

"We were impressed straight away with how picturesque the hotel and area was, plus everywhere seemed so peaceful. This was then further enhanced thanks to the fabulous staff. The staff made us feel very welcome and they were really enthusiastic about making our experience a positive one. Ted, in the Moet and Chandon Bar, along with his Manageress, were stand out staff for us. Ted loved to make us cocktails and we certainly enjoyed drinking them! The room was comfortable and very clean, the spa facilities were ideal and the restaurant food was excellent. Definitely a hotel that we would like to return to. "

"Loved the pool - felt luxurious and private (even though there were other guests using the pool) Great staff and beautiful room in a wonderful setting Breakfast delicious and plentiful The hotel didn't feel too crowded even though they were hosting a wedding Attention needs to be paid to kettle location in the room plus need to have a usb charging point each side of the bed Non slip mat for the bath/shower covered the plug hole if not careful Food was disappointing from the A la Carte Menu and Service was very slow - due to the wedding party?"

"First time in this hotel - very impressed. Standard double room was large with comfortable bed, sofa, desk, dressing table and fridge Plus usual bathroom facilities. Large lobby in front of reception with comfortable chairs "

"The staff at this hotel are helpful and polite. I had a minor issue with my room, I reported this to reception and they had somebody at my room in five minutes to resolve the issue. Food was good and I especially enjoyed the breakfast with a wide selection of fruits, preserves and an excellent cooked breakfast choice. I would definitely visit this hotel again, for me, the mark of excellent customer service is when something goes wrong and how the staff deal with that. Highly recommend "

"Such a beautiful property and experience! The grounds are top notch and service is awesome!"

"Got a lake view room it was very pretty, the hotel was very nice quiet and peaceful."

"Comfortable nice location!"

"Exceptionally good value with very attentive service and decent levels of cleanliness and comfort."