"I loved this hotel because we were treated so kindly throughout our entire stay. The staff answered all the questions we had, and no request was too big. We were even allowed to check into our room in the morning when we arrived completely exhausted from a red eye flight. This was hugely appreciated. The hotel is in an old building. Edinburgh is OLD! They have kept it up though and we had a clean modern bathroom with both walk in shower and soaker tub. Nice bath products. We had a mini fridge in our room, and the bath towels and bed linens were lovely. Side tables for the bed and reading lights. The only tiny thing that could be done is to replace the carpet. Ours had stains on it. It wasn’t a huge room but big enough for us and our luggage. We had a quiet room not facing the view of the castle, which we preferred as we kept our windows open. The breakfast was incredible. We could choose from a hot and cold buffet, and we could order a main breakfast item from the menu. There was a coffee machine so we could have cappuccino (and I could get decaf) every morning. Such a treat for us as we never go out for coffee. I would highly recommend staying here. It is also perfectly located to walk the entirety of Old Town and New Town and everything in between. Stay here and you don't need transport (unless you don't like to walk). PS their staff could give a course in hotel hospitality!!!"