Search Hotels Near West Coast of Isla Mujeres,

"Outstanding location. The Excellence Club is worth the upgrade. "

"The location and views of this property are absolutely amazing, as the hotel sits on a 20 foot cliff Oceanside so you have constant breezes. You can climb down the rocks and get in the ocean and if it’s not too windy, you can get in the water as it is a rocky area. Online pics are likely old when the previous owner was operating it, it has substantial wear and tear and needs some love:) Shared kitchen is ill equipped, we bought a coffee maker for our large group of 10. The AC seemed to work fine in all the rooms, although temps were mild 82 was the high, and we opened our large windows at night and did not use the AC. Our rooms were clean, but we had to maintain them on our own. There were no staff present during the day to do any room housekeeping. Manager was available & fairly responsive via text. One staff was present 9 to 5, he spent the entire day on his phone, sweeping sand off the decks areas and occasionally dropping chemicals in the pool. He did empty the trash from the common areas before he left in the late afternoon. He was under utilized and could be doing so much more to bring that place up to where it was. The pool was pretty cloudy the entire eight day stay and we addressed this concern with the manager, he said they shocked it, which I’m not positive about:( they are obviously on a shoestring budget by all appearances. It would be nice if they had on-site manager that lived in the apartment and then it could be properly cared for & maintained "

"My room overlooked the pool not the beach. Did not have a hot tub."

"Pool is too deep for kids, balconies are dirty all the time with bird poop "

"Staff unfriendly and rude, food and drinks would take up to and hour to get and if you ask, staff would get mad at you! Extremely limited food options at only one restaurant with 2 menus (italian-mexican-italian-mexican) Pool water cold. No music all day and no any kind of entertainment, everything is closed at 10pm. Beach small and overgrown with weeds. Towel shortage in the room and beach. "

"The place was beautiful. Great location. The food at the restaurants was not all that great. The pools were not heated so they were cold during our stay."

"I booked through Expedia and paid in full or so I thought. At check-in I'm told there is a environmental fee right then. Nothing about that was listed on the website about this additional. I don't like being taken advantage of and I think everyone who checks in here is. If it's a legit fee why not have it in your booking or forewarn of it in the listing? As for the room it was big and air conditioned. The water in the sink and shower is salty due to it being right on the beach. And the toilet only flushed half the time."

"Room was very comfortable, not a lot of food choices but breakfast was great"

"Really beautiful space. The View was amazing. "