This is the WORST hotel I've been to in my lifetime. I am so appalled & disgusted, I will be filing a formal complaint. After paying a FORTUNE to stay (as there was a conference in town), we could not believe our eyes. This is not a 3 star hotel, more like a disgusting poor hostel. The room was so dirty, small, battered, mould in the bathrooms etc and NOTHING like the pictures. We feel deceived and robbed. We stayed in the room for less than 10 minutes. We were so disgusted we didn't even take off our jackets, called around town & paid yet another fortune to get another room for the night. Went downstairs and handed the key & explained our situation. The staff (who were not too bad) said they "understood" (didn't seem surprised) and asked us to contact HQ via email. They did not offer a refund & we left.
Please people beware. I spend many months of the year travelling and I have NEVER seen a hotel like this. I cannot stress this enough.