Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from 東京、日本

川沿いのゆったりしたリゾートホテル

Posted 21-Dec-2015
ホテルの立地(ナイトバザールまで徒歩5分)も良く、それでいてホテルに一歩足を踏み入れると、静かなゆったりした雰囲気が感じられるホテルです。 レストランは趣向を凝らしたメニューで、雰囲気も良かったです。 ホテルのスタッフ(フロント)の対応が、きびきびしておらず、ひとつのことを依頼してもイライラさせられることが多々あったのが残念です。
Comment from Hotel Management
26-Dec-2015 by Reza, Hotel Management
Dear Amarena Warm greetings from Anantara Chiang Mai Resort and thank you for your nice review on Trip Advisor. It sounds like you had wonderful stay while here in Chiang Mai. I would agree that our location beside the Ping River is a perfect base from which to explore the best that Chiang Mai has to offer. Needless to say we always love to make such a positive impression. I will certainly discuss your feedback with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager
5 out of 5
Recommended
for Couples
by Manon from Hong Kong

Serene and Romantic in an Old Colonial Surrounding

Posted 12-Nov-2015 on Hotels
Our stay at the Anantara Chiang Mai was a rare opportunity for us to travel without children. The arrival at night, with the water and candle displays, made it so serene and romantic. The staff in all areas were absolutely polite and service was top notch. We especially enjoyed the colonial surroundings and the high class feeling of the old English Consulate. The highlight of our stay was certainly the Spice Spoons Cooking Class...an absolute experience to learn about Thai culture.
Comment from Hotel Management
16-Jan-2016 by Reza, Hotel Management
Dear Manon Warm greetings from Anantara Chiang Mai Resort, Thank you for sharing great review of recent stay on Hotel.com. We are delight to know you had a relaxing time with us and we appreciate your nice compliments on our atmosphere, staff and spice spoon. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
5 out of 5
Recommended
for Personal Event
by ming

一如既往的高水准设施与服务,餐厅新有升级

Posted 08-Nov-2015 on Hotels
淡季来清迈住chedi,不论去哪里都方便,内环境一如既往的提现了“空”的意境,价格也真是超值,2015年起原来中间的领事楼2层改成了亚洲菜餐厅,从房间服装到菜单都有设计,主打英国谍报风,提供中泰越风味的小菜,价廉物美,某些菜品不输四季酒店餐厅的水准,相当新奇,也为中国人增加了不少就餐选项。 这次连订了5天,到达当天碰到些技术问题,不过酒店很有诚意地进行了解决和服务升级,因此也享受了一次免费spa,晚餐和limo接送,也就没有了任何不满。套房的诸般待遇中,送洗衣比较实惠。 总之,四季太远,文华换老板后近年走下坡路,对我来说,只有chedi也就是Anantara成为城区豪华度假的第一选择。
Comment from Hotel Management
16-Jan-2016 by Reza, Hotel Management
尊敬的客人, 首先,非常感谢您选择我们酒店,对于您的入住,我们感到非常荣幸。其次,对于您的高度评价,我们十分高兴,也十分感激您对我们酒店工作的肯定。最后,希望您下次无论是旅行还是出差来到清迈,都可以继续选择我们清迈安纳塔拉,我和我的团队将尽最大的努力为您打造更加完美的旅程。 此致 最诚挚的问候 安纳塔拉清迈总经理 Mr. Syahreza Ishwara
5 out of 5
Recommended
for Business Travellers
by Terry O

Is There a Better Hotel Anywhere? I Think Not!

Posted 07-Nov-2015 on HotelClub
This is now my favorite hotel in the world. Quiet & serene, warm & welcoming, with an outstanding staff that just couldn't do enough for us. We could have stayed Anywhere in town, but chose the Anantara. My only regret is that we couldn't stay longer. 5 stars. My highest possible recommendation.
5 out of 5
Recommended
for Everyone
by A verified traveller from malaysia

Impeccable service.

Posted 05-Nov-2015
Pros: everything
Cons: brighter lights in the room
Location: i spent all the time in the resort because it was so nice.
The service was impeccable. The cooking class was more than double in price than the one a few doors down the street but all worth it. Getting to cook in a 5 star hotel's working kitchen is amzing. Chef Songpol was great and made every dish look simple. The staff were all great.
Comment from Hotel Management
10-Nov-2015 by Reza, Hotel Management
Dear lilian Thank you for sharing constructive review of your recent stay at Anantara Chiang Mai Resort. It sounds like you had wonderful stay while here in Chiang Mai. In respond of brighter lights in room, Anantara is passionate about a harmonious integration of architecture, décor and atmosphere, and as our resort is renowned for its riverside serenity, all of our guestrooms are designed with soft lighting to create a relaxing ambience. As we recognise that some of our guests prefer brighter lighting, for instance for reading, shaving or applying make-up, we invite our guests to call reception and request brighter bulbs, which our technical services team will exchange immediately. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
4 out of 5
Recommended
for Couples
by Wei Kwan from Hong Kong

Posted 04-Nov-2015 on Hotels
Service very good. Breakfast top of the line. Neighborhood a bit noisy though. Need to do more on mosquito prevention.
Comment from Hotel Management
09-Jan-2016 by Reza, Hotel Management
Dear Wei Kwan Thank you for sharing constructive review of you recent stay at Anantara Chiang Mai Resort. Needless to say we always love to make such a positive impression. I will certainly discuss your recommendations with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
5 out of 5
Recommended
for Families
by A verified traveller

非常滿意

Posted 28-Sep-2015 on Hotels
整體非常滿意,地方整潔,設備齊全,下次去清邁必定會再入住
Comment from Hotel Management
05-Dec-2015 by Reza, Hotel Management
尊敬的客人, 首先,非常感谢您选择我们酒店,对于您的入住,我们感到非常荣幸。其次,对于您的高度评价,我们十分高兴,也十分感激您对我们酒店工作的肯定。最后,希望您下次无论是旅行还是出差来到清迈,都可以继续选择我们清迈安纳塔拉,我和我的团队将尽最大的努力为您打造更加完美的旅程。 此致 最诚挚的问候 安纳塔拉清迈总经理 Mr. Syahreza Ishwara
5 out of 5
Recommended
for Couples
by takashi from 日本

経営が変わっても満足度はチェディ時代と変わらず安心

Posted 25-Sep-2015 on Hotels
チェディ時代に大満足していただけに経営変更で少し迷いながらも予約を入れました。 今回も前回のサービスで病みつきになったSuiteにしましたが、滞在してみて心配が無用だったと実感しました。立地の良さは変わりようがなく当然ですが、ホテル内のレイアウト、静けさ、サービスは以前のままで、スタッフの親しみやすさに至ってはよりよくなったような気がします。経営変更で評判が落ちないように気を使っているのではないかと。あまり好みではない土産物屋もそのままのセンスで存在していました。 変わったと言えば、中央のレストラン棟。バワのライトハウス的な佇まいそのままで1Fに英国風パブ&ワインセラーが、2Fにはアジアンレストランに改装されていました。以前からどことなく英国邸宅風な印象を受ける建物だったので違和感なく面白い改装だと感じました。あと、残念だった点としては、朝食会場の川沿いスペースが床修理で閉ざされていた事、極一部の備品が以前の和的なものから中国チックなものになっていた点。 中国滞在客が圧倒的に多い現状では仕方ないのかもしれませんが、やはり視覚的には引っかかりました。 サービス面で気になったのは、ラウンジスタッフとフロントスタッフ間の情報がうまく伝わっていなかった事。この辺りが安心できれば、引き続き利用したいホテルに変わりない滞在となりました。
Comment from Hotel Management
28-Nov-2015 by Reza, Hotel Management
Dear takashi Thank you for sharing constructive review of your recent stay at Anantara Chiang Mai Resort. While we totally respect the past history of this iconic hotel, I can assure you that it is our aim to lift service in key areas and we have received nothing but praise since the transition in November 2013. I must admit that the team is the key to any successful hotel and there is no doubt that the team at Anantara Chiang Mai does their best to ensure guests experience the best that Chiang Mai has to offer. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
5 out of 5
Recommended
for Families
by A verified traveller

とても素敵な時間を過ごしました。

Posted 24-Sep-2015 on Hotels
姉妹旅行で3泊しました。なんと言ってもモダンで洗練された建築がとても素敵で、一気にバケーション気分が盛り上がりました。低層で部屋数も少ないため、ホテル内どこでも混雑することはなく、喧騒とは無縁です(でも中国人旅行者が多く、かなり騒がしいです)。街中に立地するも別世界で、3泊中1日は大雨だったのでホテル内におりましたが、逆にホテルを満喫できて良かったです。スパも利用しましたが、バンコクで利用した一軒家の高級スパより全然格上でした(バンコクがお粗末だったということもあるが・・)。またチェンマイに行く機会があれば是非利用したいと思います。
Comment from Hotel Management
28-Nov-2015 by Reza, Hotel Management
Dear valued guest, Thank you for sharing wonderful review of your recent stay at Anantara Chiang Mai Resort. It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our team member to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager
5 out of 5
Recommended
for Couples
by Yuanxing

great room and great service!

Posted 02-Sep-2015 on Hotels
非常感谢anantara照顾我的身体情况容许推迟了3个月入住,并且升级套房!房间非常赞!
Comment from Hotel Management
07-Nov-2015 by Reza, Hotel Management
尊敬的客人, 您好! 首先,非常感谢您选择我们酒店,对于您的入住,我们感到非常荣幸。其次,对于您的高度评价,我们十分高兴,也十分感激您对我们酒店工作的肯定。最后,希望您下次无论是旅行还是出差来到清迈,都可以继续选择我们清迈安纳塔拉,我和我的团队将尽最大的努力为您打造更加完美的旅程。 此致 最诚挚的问候 安纳塔拉清迈总经理 Mr. Syahreza Ishwara