Posted 24-May-2016 on Hotels
The hotel grounds are very beautiful, excellent condition, and comfortable environment. We got upgraded to a suite which is huge and very comfortable with very beautiful balconies. However, i could always hear the street noise from my room which I find very disturbing. Breakfast selection was ok but food wasn't amazing, also room service menu was extremely expensive. Service was ok, although a couple of times when we asked for transportation recommendations, we were always quoted the higher rates and didn't get enough advice on all available options.
Comment from Hotel Management
by Reza, Hotel Management
Greetings from Anantara Chiang Mai Resort.
Thank you for your constructive review about your recent stay at our resort. Needless to say we always love to make such a positive impression. We appreciate your nice compliments on our hotel beautiful ground and relaxing environment. I will certainly discuss your comments with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. Guest satisfaction is of the utmost importance to us and please accept my sincere apology for any inconvenience you caused.
With regards to the noise disturbance, we do our utmost to ensure that guests enjoy a peaceful stay and good night’s sleep. As our resort is situated in a prime central city location which means the presence of urban traffic, we always offer all guests ear plugs on request and will be reassessing ways to improve comfort levels even further in the future.
I do hope that you will return to our resort so that we can provide you with a satisfying and enjoyable stay. Again please accept my sincere apologies and our team look forward to welcoming you back to Anantara Chiang Mai in the near future.