Search Hotels by Best Western in Charter Alley from £50

"The hotel itself is very beautiful, clean and with lots of amenities. The staff could do with being a bit warmer. They were polite enough but no warmth "

"Lovely clean hotel, specious room and the staff at reception were so friendly. We'd definitely go back"

"The front of house staff were absolutely superb throughout the stay - they couldn't do enough for us!"

"Good, "

"Classic hotel with lovely indoor and outdoor spaces, we had a beautiful spacious Feature room. Professional and friendly team with great service - right in the centre of the city couldn’t be a better location and has parking for visitors with cars. "

"Comfortable and well appointed room. Would stay again."

"Clean nice property ..nice restaurant ..very comfortable.would stay again ! "

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Lovely place . Clean , spacious..right in the centre of everything . Great staff very helpful ."