Caticlan Holidays from £715

Overall an excellent stay - there were a couple of niggly issues but nothing that would stop me from staying again.

Very nice clean decorated hotel with an excellent cafeteria with a lot of choices to eat. Excellent service with very helpful staff with always a smile on their face and checking all the time if you needed anything. We found this hotel the most convenient and affordable and with excellent service from the staff.

This is our 5th stay at this property and I must stay it has been the BEST stay. All the changes and improvements made since our first visit have been amazing. The staff was so courteous and friendly. The amenities are top notch and We would strongly recommend for either romantic getaways or family vacation. Highly rated. Thank you Fairways and Bluewater.

The hotel itself was impeccably clean. Checking in was a very matter of fact/assembly line experience - "Sir, you're an hour early, so you need to return at such and such a time." I'd have used that moment to make it more personal: "Sir, you're a little early, but let me see if we can't get you in a little early...Oh, I'm so sorry sir, I've checked everything, and there's just not a room available at this time. I'm sorry to make you wait, but we'll make sure you have the best stay." That little bit, which could've gone a really long way, would have taken an additional minute or so of the front desk person's time. Also, they fumbled the check-out process by delaying my departure (I was already running behind for my flight) over a room key they said their room inspector, who checked the room twice, couldn't find. So, I ended up having to head back to the room myself and where was it? Not under the bed or in the bathtub. It was literally chilling on the very first table you see as you want into the room. After doing their job for them, there wasn't so much as a cursory apology. Again, if you're gonna fumble something, I hope it's over something significant. Oh, and one more thing, it was impossible to reach their hotel line by phone from the outside. Like, why even have a phone if you're not gonna answer it? I realize that it's a big establishment and they probably check people in who have status, but still, it's not an excuse to treat your average guest with indifference.

I recently had the pleasure of staying at this amazing hotel, and I can't speak highly enough about the experience! The service was absolutely excellent – the staff went above and beyond to make our stay comfortable and enjoyable. Everyone was so kind and helpful, always making sure we had everything we needed. The hotel is perfectly situated, with plenty of shops and restaurants nearby, making it super convenient for a stroll or a quick bite outside. The food at the hotel was OMG delicious – every meal was a treat! And the drinks? Just as fantastic. I really appreciated the quality of both. The only minor drawbacks were the lack of umbrellas by the beach chairs. It made it a little tough to fully enjoy the beautiful beach, as the sun was a bit intense without any shade. Also, there was only one size of towels – large ones – which didn’t make them ideal for drying off my face. A smaller towel would’ve been nice. Overall, though, the positives far outweighed the few small issues.

Nothing. Won’t come back again.