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"The worst of the worst customer service from the time we were checking in. We were the first at check-in counter as we arrived at the hotel at around 8 AM. We understand check-in time is 3PM so we patiently waited. However, we noticed they have been letting in everyone that came in to the check-in counter so we tried to follow up multiple times. They’ve been telling us no available room yet which is hard to believe because everybody that came in from 9AM till 2:55PM got in except for us. Finally, at exactly 3PM they let us get a room. They said that check in time is actually 3PM. REALLY???"

"Location of property was excellent on beach front and near DMall with close proximity to many eateries and bars. Buffet breakfast had a wide range of food but was disappointing with the “hot” food options being cold, such as fried eggs and heated food not hot in the bain marie. Omelette station was in the corner creating major congestion, with bacon eggs sausage and people waiting on omelettes. Layout could be improved for better flow. Food was hardly topped up especially during busy times resulting in many selections being empty, resulting in a “stingie” feel Roof top infinity pool was great. Cocktails were very watered down. Housekeeping staff were great."

"Loud music during the afternoon "

"Great family resort. Breakfast ok, food in restaurants lovely. Staff fab & once we understood transport from airport to resort it was great. I feel more explaining of process from getting from Boracay airport to Boracay island. Overall a wonderful stay."

"Awesome "

"A+"

"If you want to be closer to the airport, then this is a so so inn for you, but be aware that staff are not so accommodating, no basic HRM training, room has webs on the corner, no blackout curtains, no proper insulations that is why the owner will call “noisy guest” when they talk in the room, loud music until 12AM when you decided to sleep early to catch up a flight. But if you want comfort, then this place is not for you. "

"Staff was great Room was a bit dusty Restroom needed attention Under the sink cabinet a bit of water leakage causing the room to smell musty overtime Pool was excellent to use just pay 200 a day per person Room was quiet which was great to sleep Get ready to walk up the hill great way to get your exercise"

"This is the most luxurious place we have stayed at and the staff was very attentive and friendly. There were a few things that needed to be fixed but it was an over-the-top experience overall. "