Title: Santa Cruz Cartagena Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6140796&destination=Cartagena%2C+Bol%C3%ADvar%2C+Colombia&selected=3334795&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Santa Cruz Cartagena Escape to a beachside haven where you can indulge in local flavors or savor moments of relaxation by the sea. ## Photo gallery for Santa Cruz Cartagena ![Balcony - Santa Cruz Cartagena (Cartagena)](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/64c9c7b4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, iron/ironing board, free cots/infant beds, free WiFi - Santa Cruz Cartagena (Cartagena)](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/c1470b86.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Santa Cruz Cartagena (Cartagena)](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/de6bec06.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony - Santa Cruz Cartagena (Cartagena)](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/d2ac61e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Santa Cruz Cartagena (Cartagena)](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/17ff638c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Santa Cruz Cartagena offers an upscale retreat in the heart of Bocagrande Beach. Begin your day with a delicious English breakfast, unwind on the sun-kissed terrace, and stay connected with free WiFi. Guests can also enjoy barbecue grills, tour assistance from multilingual staff, express check-in and out services for convenience. ## Reviews 7.0 Good ## Popular amenities - Breakfast included - Parking included - Free Wi-Fi - Bar - Laundry room - Room service ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Standard Room ![In-room safe, iron/ironing board, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/2e67dc1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - 237 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Standard Double Room ![In-room safe, iron/ironing board, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/2e67dc1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room - 291 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Triple Room ![Triple Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/f9816c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room - 388 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Quadruple Room ![Quadruple Room | In-room safe, iron/ironing board, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/4000000/3340000/3334800/3334795/a1b940bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room - 474 sq ft - Sleeps 6 - 3 Single Beds ## You may also like Ad ![2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/92000000/91580000/91579700/91579686/df8953a0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Osh Hotel Cartagena Cartagena Walled City - 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Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 579 reviews £248 additional charges may apply 10 Apr - 11 Apr [](https://www.expedia.co.uk/Cartagena-Hotels-Movich-Hotel-Cartagena-De-Indias.h2803470.Hotel-Information?chkin=2026-4-10&chkout=2026-4-11&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=7d225317-a30d-4014-9982-2eeab63d5053&top_cur=GBP) Ad ![Breakfast, lunch and dinner served](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/25000000/24280000/24270400/24270326/9e3e8474_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Amarla Boutique Hotel Cartagena Cartagena Walled City - Pool - Breakfast included - Free Wi-Fi - Restaurant 9.6 Exceptional 55 reviews £249 additional charges may apply 4 Apr - 5 Apr [](https://www.expedia.co.uk/Cartagena-Hotels-Amarla-Boutique-Hotel-Cartagena.h24270326.Hotel-Information?chkin=2026-4-4&chkout=2026-4-5&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=7d225317-a30d-4014-9982-2eeab63d5053&top_cur=GBP) Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66090000/66085800/66085789/e8976840_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Casa Don Luis by Faranda Boutique, a member of Radisson Individuals Cartagena Walled City - Pool - Breakfast included - Spa - Free Wi-Fi 9.4 Exceptional 239 reviews £247 additional charges may apply 27 Apr - 28 Apr [](https://www.expedia.co.uk/Cartagena-Hotels-Hotel-Casa-Don-Luis-By-Faranda-Boutique.h66085789.Hotel-Information?chkin=2026-4-27&chkout=2026-4-28&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=7d225317-a30d-4014-9982-2eeab63d5053&top_cur=GBP) Ad ![2 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/1000000/60000/53400/53326/f6ee7941.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Las Americas Casa de Playa La Boquilla - Pool - Hot tub - Spa - Kids’ pool 8.8 Excellent 1,000 reviews £141 additional charges may apply 5 Apr - 6 Apr [](https://www.expedia.co.uk/Cartagena-Hotels-Las-Americas-Casa-De-Playa.h53326.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=7d225317-a30d-4014-9982-2eeab63d5053&top_cur=GBP) Ad ![Exterior](https://mediaim.expedia.com/lodging/27000000/26820000/26810500/26810429/ad55d24c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Eco Hotel Los Erizos Rosario Islands - 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Pool - Breakfast included - Spa - Free Wi-Fi 10.0 Exceptional 166 reviews £262 additional charges may apply 25 Apr - 26 Apr [](https://www.expedia.co.uk/Cartagena-Hotels-Hotel-Quadrifolio.h4423721.Hotel-Information?chkin=2026-4-25&chkout=2026-4-26&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=7d225317-a30d-4014-9982-2eeab63d5053&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/6000000/5620000/5610100/5610092/e30910a5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Casa San Agustin Cartagena Walled City - Pool - Breakfast included - Spa - Free Wi-Fi 9.8 Exceptional 479 reviews £495 additional charges may apply 26 Apr - 27 Apr [](https://www.expedia.co.uk/Cartagena-Hotels-Hotel-Casa-San-Agustin.h5610092.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=7d225317-a30d-4014-9982-2eeab63d5053&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Santa-Cruz-Cartagena.h3334795.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Santa-Cruz-Cartagena.h3334795.Hotel-Information) ## About the area Located in Cartagena Walled City, a neighbourhood in Cartagena, Santa Cruz Cartagena is in a shopping district and near the beach. Cartagena's Gold Museum and Palacio de la Inquisicion are cultural highlights, and some of the area's attractions include Caribbean Naval Museum and Ciudad Movil Cultural Center. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium. Take the opportunity to explore the area for outdoor excitement like ecotours. [Visit our Cartagena travel guide](https://www.expedia.co.uk/Cartagena.dx926) [View more Guest houses in Cartagena](https://www.expedia.co.uk/Cartagena-Guest-Houses.d926-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.42535%2C-75.54822&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Ppl3inyaMr5bEtln_E-YMIAArOQ=) Centro Historico Calle De La Moneda 7-54, Cartagena, Bolivar, 13001 ### What's nearby - ![View to Torre de Reloj (Clock Tower) with blue sky and warm light, Cartagena, Colombia, Unesco World Heritage ](https://images.trvl-media.com/place/6271905/4610080d-ae22-4691-97ea-24600f46f4e1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Clock Tower 3 min walk \- 0.2 miles - ![Colombia, scenic view of Cartagena cityscape, modern skyline, hotels and ocean bays Bocagrande and Bocachica from the lookout of Saint Philippe Castle](https://images.trvl-media.com/place/553248621532467250/4ba312ec-a2cc-4a7e-8792-34c5a1f14158.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Walls of Cartagena 5 min walk \- 0.3 miles - ![Cartagena de Indias Convention Center "Julio César Turbay Ayala" reflected in the water](https://images.trvl-media.com/place/6277130/dd830e94-834c-48a5-b7ea-973173b67afb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cartagena de Indias Convention Center 6 min walk \- 0.4 miles - ![Church of San Pedro Claver in Cartagena](https://images.trvl-media.com/place/6100354/32a080e7-12cd-4d53-8b3e-476493d4cf7b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) San Pedro Claver Church and Convent 8 min walk \- 0.4 miles - Bolivar Square 6 min walk \- 0.4 miles ### Getting around - Cartagena (CTG-Rafael Núñez Intl.) 17 min drive ### Restaurants - Amaretto 2 min walk - Los Tacos Del Gordo 1 min walk - Pezetarian 1 min walk - Restaurante Candé 2 min walk - Juan Valdez Café 2 min walk ## About this property ### Santa Cruz Cartagena Upscale guest house near Clock Tower Cartagena de Indias Convention Center is located near Santa Cruz Cartagena, which provides free English breakfast, an airport shuttle and a free manager's reception. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi. You'll also find perks such as: - Free self-parking - Airport drop-off service (surcharge), express check-out and express check-in - A porter/bellboy, a front desk safe and concierge services Room features All guestrooms at Santa Cruz Cartagena feature comforts such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with showers - 20-inch TVs with cable channels - Free infant beds, daily housekeeping and phones ## Similar properties ![Suite, Private Pool | Private pool](https://images.trvl-media.com/lodging/106000000/105680000/105676100/105676054/7077ce27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mood Matuna Hotel Cartagena Cartagena Walled City - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 476 reviews £66 additional charges may apply 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=105676054&PinnedHotelID=105676054&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/11000000/10630000/10626500/10626474/398cdcb3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Cartagena Marbella Marbella - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 1,002 reviews £43 additional charges may apply 24 Apr - 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Pool - Breakfast included - Pet-friendly - Parking included 8.4 Very good 1,008 reviews £98 additional charges may apply 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=8827278&PinnedHotelID=8827278&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/47000000/46550000/46542400/46542354/a00d91d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OZ Hotel Luxury Bocagrande - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 1,000 reviews £77 additional charges may apply 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=46542354&PinnedHotelID=46542354&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/13000000/12330000/12327300/12327261/93548b6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Tere Cartagena Walled City - Pool - Hot tub - Breakfast included - Free Wi-Fi 8.4 Very good 207 reviews £86 additional charges may apply 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=12327261&PinnedHotelID=12327261&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/10000000/9690000/9685500/9685429/7d889713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GHL San Lazaro Art Hotel Pie del Cerro - Pool - Breakfast included - Parking included - Free Wi-Fi 9.2 Wonderful 974 reviews £97 additional charges may apply 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=9685429&PinnedHotelID=9685429&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/6000000/5930000/5923700/5923630/5580ff69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton By Hilton Cartagena Bocagrande - Pool - Breakfast included - Free Wi-Fi - Restaurant 8.4 Very good 1,001 reviews £76 additional charges may apply 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=5923630&PinnedHotelID=5923630&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Loft, Multiple Bedrooms, Partial Ocean View | Premium bedding, down duvets, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/97000000/96780000/96776900/96776824/4d9ca078.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Miami Hotel Cartagena Bocagrande - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping 8.2 Very good 65 reviews £38 additional charges may apply 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=96776824&PinnedHotelID=96776824&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=3334795&PinnedHotelID=3334795&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3334795,105676054,10626474,1378320,4338931) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - 24-hour airport drop-off shuttle on request for a surcharge - Area shuttle (surcharge) up to 1 km - Cruise terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - Free English breakfast available daily - A bar/lounge - A coffee shop/cafe - Free manager's reception ### Family friendly - Babysitting - In-room cot - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Outdoors - Barbecue grill - Garden - Terrace ### Spa - In-room massages ### Accessibility - No lift ### More - Built in 2007 - Designated smoking areas ## Room amenities ### Bedroom - Free cot ### Bathroom - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 20-inch TV with cable channels ### Food and drink - Limited room service ### More - Access via exterior corridors - Free local calls - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 12:30 AM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 1 PM Late check-out subject to availability Late check-out fee: COP 90000 Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: COP 60000 per vehicle - Late check-out fee: COP 90000 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Santa Cruz Cartagena Santa Cruz Cartagena Hotel Santa Cruz Cartagena Santa Cruz Cartagena Cartagena Santa Cruz Cartagena Guesthouse Santa Cruz Cartagena Guesthouse Cartagena ## Frequently asked questions ### How much is parking at Santa Cruz Cartagena? ### What time is check-in at Santa Cruz Cartagena? ### What time is check-out at Santa Cruz Cartagena? ### Does Santa Cruz Cartagena provide a shuttle to the airport? ### Where is Santa Cruz Cartagena located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Santa Cruz Cartagena Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.0 Location ### 7.6 Staff & service ### 6.4 Property conditions & facilities 10 - Excellent 17 8 - Good 38 6 - Okay 28 4 - Poor 12 2 - Terrible 8 ## Reviews Verified ### 8/10 Good #### Isabel 13 Feb 2020 Liked: Staff & service Good location. Basic services. ##### Isabel Stayed 1 night in Feb 2020 Verified ### 10/10 Excellent #### Verified traveller 4 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old town. ##### Verified traveller Stayed 5 nights in Jan 2020 Verified ### 6/10 Okay #### DIANA CAROLINA 4 Jan 2020 Liked: Staff & service #### Atención buena pero limpieza a mejorar. La atención del personal es buena, son amables y respetuosos. La limpieza creo debe mejorarse, si embargo, por el precio qué más se puede esperar?. ##### DIANA CAROLINA Stayed 1 night in Dec 2019 Verified ### 6/10 Okay #### Visa 15 Dec 2019 Liked: Cleanliness, staff & service Disliked: Room comfort #### Desconfortavel O hotel tem problema com o escoamento de água do chuveiro, o chuveiro sai com pouca pressao e agua quente é ruim. Nao ha geladeira no quarto, nem mesmo janelas, o que é um pouco comum nos hoteis da parte velha da cidade. O café da manhã tem opções razoáveis, entretanto o ambiente onde ele se realiza é horrivel, nao há sombra nem ventiladores. O quarto é minusculo, ha pouco espaço para se colocar as malas. ##### Visa Stayed 3 nights in Dec 2019 Verified ### 10/10 Excellent #### sylvia 7 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities I love this small, clean and friendly hotel in downtown Cartagena. Better than a lot of "boutique hotels" that are pricy and noisy. Staff is very friendly and you feel like you are at home ##### sylvia Stayed 2 nights in Oct 2019 Verified ### 6/10 Okay #### Verified traveller 29 Jul 2019 Liked: Staff & service, property conditions & facilities It is a small room, the lights does not work correctly, but it is OK to know the city ##### Verified traveller Stayed 4 nights in Jul 2019 Verified ### 2/10 Terrible #### Verified traveller 24 Jun 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities this place does not fit the definition of a Hotel -it is an hold trash house with bunch of boxes called rooms. Do not Book and if you made a mistake - do yourself a favor and cancel your booking. Absolute trash room you will feel that someone put you in a dirty box. Bed sheets, towels old and dirty. Internet crap does not even work. Very difficult to find this hotel and staff demand more money if your friend visit you for a beer. ##### Verified traveller Stayed 3 nights in Jun 2019 Verified ### 4/10 Poor #### INGRID 22 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No lo recomendaría. Muy mala experiencia. A la entrada hay un cartel que indica que "no se hace servicio por horas" así que se puede inferir el resto... Las fotos que se muestran no dan tan mala impresión pero sí que es un sitio al que le falta mantenimiento y buen gusto; tambien habría que aclarar que para acceder al espacio donde se desayuna hay que subir unas incomodas escaleras tipo marinero. Fuimos 3 amigas y teníamos 2 habitaciones reservadas por 10 noches pero al llegar y ver lo terrible de lo que nos ofrecían pasamos la primera noche en una sola habitación pues la segunda no tenía niguna ventilación y la humedad y el olor eran desagradables. En la noche se escucha considerablemente el ruido de la calle. Afortundamente no habíamos hecho el pago online y en el hotel sólo pagamos por la primera noche (obvio nos cobraron las 2 habitaciones) y al día siguiente salimos volando. No lo recomendaría de ninguna manera. ##### INGRID Stayed 8 nights in Mar 2019 Verified ### 2/10 Terrible #### Romina 4 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very unclean. Unclean. Used towels and toilet paper visible when we arrived. Bad experience with management. ##### Romina Stayed 4 nights in Feb 2019 Verified ### 10/10 Excellent #### Verified traveller 3 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buena ubicacion Buena ubicacion ##### Verified traveller Stayed 1 night in Nov 2018 Verified ### 10/10 Excellent #### nicole 29 Nov 2018 impeccable ##### nicole Stayed 1 night in Nov 2018 Verified ### 2/10 Terrible #### FABIANE 19 Nov 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Qaundo uma hospedagem se torna uma decepção Procuramos em diversos sites sobre o Hotel Santa Cruz e tivemos um retorno positivo dos comentários,porém não contávamos com o fato de sermos roubadas em nosso próprio quarto.O caso ocorreu quando nos ausentamos para fazermos o passeio até a Isla del Rosário no dia 09/11.Na confiança em que nosso dinheiro estaria seguro no cofre,tivemos a segurança em deixa-lo,pois acreditávamos que estaria seguro. Porém a história teve uma decepção tremenda,não pelo fato da perda financeira, mas o fato de termos sido violadas em nosso próprio quarto.Respiramos e decidimos não comunicar o Hotel para que não houvesse ainda mais desgastes.Nos dias 11/11 a 14/11 nos ausentamos novamente para nos hospedarmos na Isla Tintipán.Como o passeio é realizado através de uma lancha,ñ seria possível levarmos nossas malas grandes,então deixamos no hotel.Com o ocorrido preferimos deixar todos os pertences dentro das malas e colocamos cadeado,assim teríamos mais segurança.Porém como não fizemos nenhuma queixa ao Hotel,a pessoal se sentiu na confiança de tentar roubar novamente.Ao chegarmos da Ilha,notei que o cadeado da minha mala ñ estava no lugar onde eu havia deixado,pois o havia colocado na ponta da fechadura e ao chegar estava no meio.Graças a Deus não tiveram interesse em roubar minhas roupas e sapatos.Gostaria de alertar as pessoas que pensam em se hospedar no Hotel Santa Cruz para que procurem outro lugar.Um hotel que você não pode deixar seus pertences em segurança não deveria receber hospedes. ##### FABIANE Stayed 8 nights in Nov 2018 Verified ### 10/10 Excellent #### Verified traveller 27 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The location is fabulous right in the heart of the old Cartagena. The staff were friendly and helped us in every way. ##### Verified traveller Stayed 2 nights in Oct 2018 Verified ### 8/10 Good #### Verified traveller 9 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quaint little place Descent place, stayed one night with friends. Great access point for touring walled-city. We were able to come and go several times during the day. Stored our luggage at the front until the room was ready. AC rooms are a plus! ##### Verified traveller Stayed 1 night in Oct 2018 Verified ### 6/10 Okay #### Daniel 8 Aug 2018 Liked: Cleanliness #### One night Not bad for one night, small room, bathroom so so. ##### Daniel Stayed 1 night in Jul 2018 Verified ### 8/10 Good #### MAITE 18 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Bom custo x beneficio O hotel fica dentro da cidade Amurallada, então perto de todas as atrações turísticas do centro histórico. Havia lido antes sobre o café da manhã e fui não esperando muita coisa, mas me surpreendi. Você escolhe entre as opções do cardápio (você só pode escolher uma opção de prato) com opções de bebidas quentes e geladas. Tinham omeletes, mas em todos os dias optei pelo misto quente (que vem no prato 2 por pessoa) e suco. No primeiro dia ainda me ofereceram mamão picado pra finalizar. O que deixa um pouco a desejar é a localização do café da manhã que fica tipo na “laje” do hotel, com pouca sombra. Voce toma o café da manhã com sol e muito calor. Quando chove eu não sei como eles fazem. O chuveiro não esquentou, apesar de fazer muito calor na cidade, o quarto fica com o ar condicionado ligado 24h, então acho que o chuveiro poderia esquentar mais. A cama não tem o conforto que normalmente temos em casa, mas para os poucos dias que fiquei (3) estava ótima. Quando reservei as diárias havia entendido que tinha transfer gratuito para o aeroporto, mas na impressão da reserva li as letras pequenas e vi que havim taxas para obter esse benefício. No hotel eles não me ofereceram transfer, e eu também não pedi, pois na porta do hotel passam vários táxis a todo o momento. Quando encerra a sua diária e você precisa fazer tempo para ir para o Porto ou aeroporto, por exemplo, é possível deixar as malas na recepção enquanto você almoça ou da mais um passeio pelas ruas do centro histórico. ##### MAITE Stayed 2 nights in Jun 2018 Verified ### 6/10 Okay #### Richard 25 May 2018 Disliked: Property conditions & facilities, room comfort The place has a good location. Unfortunately the room conditions are not good. There are no windows on rooms. ##### Richard Stayed 3 nights in May 2018 Verified ### 2/10 Terrible #### Sam 24 Apr 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Expedia false advertising, request hotel cost back Terrible hotel! No Save (just a box), no shelves in room nor bathroom, no garbage can, no night stand, no phone, no WiFi in room, torn off bed sheets, air-condition isn't working, wait few minutes to get hot water running, 1 broken bed with separated bedhead, and 2nd bed just frame with mattress (no bed), no refrigerator, no cups ##### Sam Stayed 7 nights in Apr 2018 Verified ### 4/10 Poor #### Verified traveller 3 Apr 2018 Liked: Staff & service Disliked: Room comfort #### To busy Too busy . Lots of car traffic noisy the staff at the hotel was very nice and accommodating if you like busy and a lot of noise this is the hotel for you. ##### Verified traveller Stayed 1 night in Mar 2018 Verified ### 6/10 Okay #### Verified traveller 6 Mar 2018 Liked: Cleanliness, staff & service Disliked: Room comfort No windows. A bit boxy. No hot water. No bad overall. Great location. Nsnsndndndkkdksksjsnsndbxbsbajqkkabsnsnsndndnsnnsnsnd ##### Verified traveller Stayed 2 nights in Feb 2018 Verified ### 6/10 Okay #### judith 14 Jan 2018 Liked: Cleanliness, staff & service #### Great location in walled city of Cartegena Our room the first two nights was dreadful, extremely small and we had no hot water. However when we requested a bigger room this was quite nic and the water very hot! So make sure you ask to change rooms! ##### judith Stayed 2 nights in Jan 2018 Verified ### 6/10 Okay #### CLAUDIA PATRICIA 18 Dec 2017 Esta ubicado en un buen lugar. A las habitaciones grandes le hace falta un poco de mantenimiento. El desayuno no es muy bueno falta variar un poco. ##### CLAUDIA PATRICIA Stayed 2 nights in Dec 2017 Verified ### 6/10 Okay #### Verified traveller 13 Dec 2017 Liked: Cleanliness Disliked: Property conditions & facilities #### Very centric. A 2 stars hotel. But deserves a 3.5 Very small room. Nice breakfast. Walking distance from a beach ##### Verified traveller Stayed 4 nights in Dec 2017 Verified ### 8/10 Good #### Claudia 2 Dec 2017 Liked: Cleanliness, staff & service #### Ótimo custo/benefício. O hotel e simples, mas limpo. O café da manhã tb simples, sendo ovos mexidos com torradas ou cereais e uma bebida quente (café, café com leite ou chocolate). O melhor do hotel e sua localização. Próximo de tudo. O pessoal tb é bastante atencioso. ##### Claudia Stayed 7 nights in Nov 2017 Verified ### 8/10 Good #### Verified traveller 22 Nov 2017 Liked: Cleanliness, staff & service, room comfort #### En general buena estadia Buena estadía. Cuenta con wi fi gratis y desayuno. Las camas y los baños un poco viejos, pero en buen estado. La ubicación del hotel es muy buena. Cerca a todo. Además todos fueron muy amables. ##### Verified traveller Stayed 1 night in Nov 2017 ### Expedia's Latest Trends ### Hotels > - [Cabin Rentals Haywards Heath](https://www.expedia.co.uk/Haywards-Heath-Cabins.d179920-aaCabins.Travel-Guide-Accommodation) > - [All-Inclusive Hotels in Playacar](https://www.expedia.co.uk/Playacar-Playa-Del-Carmen-Hotels-All-Inclusive-Hotel.0-n6209538-0-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > - [Hotels with Waterslides in Langkawi](https://www.expedia.co.uk/Destinations-In-Langkawi-Hotels-With-Waterslides.0-0-d2062-tHotelswithWaterslides.Hotel-Filter-Destinations) > - [Hotels in Cupar](https://www.expedia.co.uk/Cupar-Hotels.d11242.Travel-Guide-Hotels) > - [Abad Green Forest](https://www.expedia.co.uk/Thekkady-Hotels-Abad-Green-Forest.h3287830.Hotel-Information) > - [Hotels near Sherwood Forest Golf and Country Club](https://www.expedia.co.uk/Sherwood-Forest-Golf-And-Country-Club-Hotels.0-l6281845-0.Travel-Guide-Filter-Hotels) > - [Hotels in Strathblane](https://www.expedia.co.uk/Strathblane-Hotels.d6129614.Travel-Guide-Hotels) > - [B&B Herefordshire](https://www.expedia.co.uk/Herefordshire-Bed-And-Breakfasts.d6046203-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Makati CBD Resort 2 bedroom](https://www.expedia.co.uk/Manila-Hotels-Tivoli-Garden-Residences.h44775909.Hotel-Information) > - [Hotels with Airport Transfers in Orlando](https://www.expedia.co.uk/Orlando-Hotels-Hotel-With-Airport-Transfers.0-0-d178294-thotelwithairporttransfers.Travel-Guide-Filter-Hotels) > - [Ciao Bellini](https://www.expedia.co.uk/Naples-Hotels-Ciao-Bellini-BB.h67403725.Hotel-Information) > - [Golf Hotels in North Yorkshire](https://www.expedia.co.uk/Destinations-In-North-Yorkshire-Golf-Hotels.0-0-d6046226-tGolfHotels.Hotel-Filter-Destinations) ### Flights > - [Flights from Prague (PRG) to Palma de Mallorca (PMI)](https://www.expedia.co.uk/lp/flights/prg/pmi/prague-to-palma-de-mallorca) > - [Flights from Barry (CWL) to Christchurch (BOH)](https://www.expedia.co.uk/lp/flights/cwl/boh/cardiff-to-bournemouth) > - [Flights from Hounslow (LHR) to Aitutaki (AIT)](https://www.expedia.co.uk/lp/flights/lhr/ait/london-to-aitutaki) > - [Jet2 Málaga (AGP) to Manchester (MAN) flights](https://www.expedia.co.uk/lp/flight-routes/jet2-from-malaga-to-manchester/ls/agp/man) > - [Flights from Düsseldorf (DUS) to London (LCY)](https://www.expedia.co.uk/lp/flights/dus/lcy/dusseldorf-to-london) > - [Flights from Seeduwa - Katunayake (CMB) to Koggala (KCT)](https://www.expedia.co.uk/lp/flights/cmb/kct/colombo-to-koggala) ### Cars > - [Car hire in Moray](https://www.expedia.co.uk/Destinations-In-Moray.d6054167.Car-Hire-Destinations) ### Packages > - [Blue Mountain Ski Resort](https://www.expedia.co.uk/Blue-Mountain-Ski-Resort-The-Blue-Mountains.d6055441.Attraction) > - [Portavadie Holidays](https://www.expedia.co.uk/Portavadie.d3000010161.Holidays-City-Breaks) > - [Jane Austen's House](https://www.expedia.co.uk/Jane-Austens-House-Winchester.d553248621533024466.Attraction) ### General > - [Visit L'Étang de Morette](https://www.expedia.co.uk/Le-Teilleul-LEtang-De-Morette.dx553248635212959332) ---