Title: Hotel Boutique Bovedas de Santa Clara By Accor Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6140796&destination=Cartagena%2C+Bol%C3%ADvar%2C+Colombia&selected=3007761&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Boutique Bovedas de Santa Clara By Accor Step into serenity at this boutique hotel where helpful staff and beautiful gardens await. ## Photo gallery for Hotel Boutique Bovedas de Santa Clara By Accor ![Restaurant - Hotel Boutique Bovedas de Santa Clara By Accor (Cartagena)](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/705fb5a8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, Ocean View | Premium bedding, down duvets, minibar, in-room safe - Hotel Boutique Bovedas de Santa Clara By Accor (Cartagena)](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/w5469h3648x0y0-20014876.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Hotel Boutique Bovedas de Santa Clara By Accor (Cartagena)](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/dd7f7188.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Boutique Bovedas de Santa Clara By Accor (Cartagena)](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/ec22f506.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Boutique Bovedas de Santa Clara By Accor (Cartagena)](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/w5446h4048x0y0-f4958f95.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near the historic Clock Tower, Hotel Boutique Bovedas de Santa Clara By Accor offers a tranquil retreat. Take in breathtaking views from the garden or relax by nearby pool access; enjoy dry cleaning/laundry services, tour/ticket assistance, concierge services, and 24-hour front desk support. Previous guests have praised the attentive staff. ## Reviews 9.0 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Laundry room - Room service - Housekeeping £191 additional charges may apply 19 Mar - 20 Mar ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3007761&PinnedHotelID=3007761&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Deluxe Room, 1 Queen Bed, Sea View ![Deluxe Room, 1 Queen Bed, Sea View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/e22bd8bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed, Sea View - Sea view - 409 sq ft - Sleeps 4 - 1 Queen Bed ### View all photos for Family Suite, 1 King Bed, Sea View (Duplex) ![Family Suite, 1 King Bed, Sea View (Duplex) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/c9118674.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 1 King Bed, Sea View (Duplex) - Sea view - 839 sq ft - Sleeps 6 - 1 King Bed ### View all photos for Family Suite (Duplex) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/9c494da2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite (Duplex) 10.0 Exceptional 1 review - Garden view - 840 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Room, 1 Queen Bed ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3010000/3007800/3007761/370cc7a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Bovedas-De-Santa-Clara-Boutique-Hotel.h3007761.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Bovedas-De-Santa-Clara-Boutique-Hotel.h3007761.Hotel-Information) ## About the area Located near the beach, Hotel Boutique Bovedas de Santa Clara By Accor is in Cartagena Walled City, a neighbourhood in Cartagena. Clock Tower and San Felipe de Barajas Castle are notable landmarks, and travellers looking to shop may want to visit Las Bovedas and Centro Comercial La Serrezuela. Cartagena de Indias Convention Center and Port of Cartagena are two other places to visit that come recommended. [Visit our Cartagena travel guide](https://www.expedia.co.uk/Cartagena.dx926) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.42930%2C-75.54744&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-N-IY4qiWjPr67kU_C_SEWKzraw=) Carrera 8 No. 39-114, Cartagena, Bolivar, 130001 ### What's nearby - ![Colombia, scenic view of Cartagena cityscape, modern skyline, hotels and ocean bays Bocagrande and Bocachica from the lookout of Saint Philippe Castle](https://images.trvl-media.com/place/553248621532467250/4ba312ec-a2cc-4a7e-8792-34c5a1f14158.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Walls of Cartagena 1 min walk \- 0.1 miles - ![Market place in Cartagena for traditional tourist souvenirs.](https://images.trvl-media.com/place/6140796/87b4335b-4ea0-47a6-8ec1-936761d7720e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Las Bovedas 2 min walk \- 0.1 miles - ![View to Torre de Reloj (Clock Tower) with blue sky and warm light, Cartagena, Colombia, Unesco World Heritage ](https://images.trvl-media.com/place/6271905/4610080d-ae22-4691-97ea-24600f46f4e1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Clock Tower 9 min walk \- 0.5 miles - ![Cartagena de Indias Convention Center "Julio César Turbay Ayala" reflected in the water](https://images.trvl-media.com/place/6277130/dd830e94-834c-48a5-b7ea-973173b67afb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cartagena de Indias Convention Center 12 min walk \- 0.7 miles - Centro Comercial La Serrezuela 3 min walk \- 0.2 miles ### Getting around - Cartagena (CTG-Rafael Núñez Intl.) 15 min drive ### Restaurants - Sofitel Santa Clara 1 min walk - La Cevicheria 2 min walk - Andrés Cartagena 6 min walk - Juan Valdez Café 6 min walk - Da Prieto 3 min walk ## About this property ### Hotel Boutique Bovedas de Santa Clara By Accor Upscale boutique hotel near Clock Tower Located close to Las Bovedas and Centro Comercial La Serrezuela, Hotel Boutique Bovedas de Santa Clara By Accor provides a rooftop terrace, a garden and dry cleaning/laundry services. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Outdoor pool access nearby, along with pool umbrellas - Full breakfast (surcharge), babysitting (surcharge) and laundry services - Concierge services, luggage storage and a 24-hour front desk - A lift, barbecues and tour/ticket information - Guest reviews give top marks for the helpful staff Room features All guest rooms at Hotel Boutique Bovedas de Santa Clara By Accor include comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Other amenities include: - Hypo-allergenic bedding and down duvets - Rainfall showers and hairdryers - 43-inch LED TVs with cable channels - Kitchenettes, dishwashers and microwaves ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![2 restaurants, lunch served](https://images.trvl-media.com/lodging/16000000/15920000/15914100/15914053/ae2c64ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency Cartagena Bocagrande - Pool - Spa - Pet-friendly - Kids’ pool 9.4 Exceptional 1,463 reviews £151 additional charges may apply 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=15914053&PinnedHotelID=15914053&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free pool cabanas, pool loungers](https://images.trvl-media.com/lodging/8000000/7990000/7985100/7985087/5e7bf84f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Cartagena De Indias by IHG Bocagrande - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available ### Food and drink - Daily full breakfast available 7:30 AM to 10:30 AM for a fee: COP 100,000 per person ### Things to do - Outdoor pool (guest access) ### Family friendly - Access to nearby outdoor pool - Babysitting (surcharge) - Dining table - In-room kitchenette - In-room microwave - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Barbecue grill - Garden - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 3 floors - Art Deco architecture - Built in 1994 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding ### Bathroom - Dressing gowns - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 43-inch LED TV with cable channels - IPod dock ### Food and drink - 24-hour room service - Champagne service - Dining table - Dishwasher - Espresso maker - Kitchenette - Microwave - Minibar ### More - Air conditioning - Desk - Free local calls - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: noon Early check-in subject to availability Early check-in fee: 50 per cent of room rate Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately COP 100000 per person - Early check-in fee: 50 per cent of room rate (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 7:00 AM to 7:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Boutique Hotel Santa Clara Bóvedas de Santa Clara Boutique Bóvedas de Santa Clara Boutique Cartagena Bóvedas de Santa Clara Boutique Hotel Bóvedas de Santa Clara Boutique Hotel Cartagena Santa Clara Boutique Bóvedas Santa Clara Boutique Hotel Cartagena Bóvedas Santa Clara Boutique Hotel Bóvedas Santa Clara Boutique Cartagena Bóvedas Santa Clara Boutique ## Frequently asked questions ### Does Hotel Boutique Bovedas de Santa Clara By Accor have a pool? ### How much does it cost to stay at Hotel Boutique Bovedas de Santa Clara By Accor? ### Is Hotel Boutique Bovedas de Santa Clara By Accor pet-friendly? ### How much is parking at Hotel Boutique Bovedas de Santa Clara By Accor? ### What time is check-in at Hotel Boutique Bovedas de Santa Clara By Accor? ### What time is check-out at Hotel Boutique Bovedas de Santa Clara By Accor? ### Where is Hotel Boutique Bovedas de Santa Clara By Accor located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Boutique Bovedas de Santa Clara By Accor Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.4 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 207 8 - Good 50 6 - Okay 28 4 - Poor 10 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### Eugenia 10 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spacious, clean and very well appointed. Beds were comfortable and the supplied toiletries were amazing. Employees are the example of how hospitality staff should be. Loved our stay. Thank you! ![](https://a.travel-assets.com/ugc/hotel-reviews/4003dce7-87ee-43ba-9d22-6b4e5ffcd188-1765327940941.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/72f66ff8-f1a1-4087-a784-c50586d84e82-1765327941424.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c42d8bfc-bd8f-430c-84a1-3e77eb65a28f-1765327943454.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/13b35567-05fe-4f01-b807-9c9381bc3f49-1765327944661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eugenia Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Nancy 10 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was spotless, the bed comfortable, the staff courteous and helpful, the location convenient, and most of all access to the Sofitel Hotel amenities and included breakfast the wow factor for this location. Highly recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/f2fb4fc2-f639-400d-ab06-f05a19d27750-1765372279869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nancy Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Erika 26 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful locations ##### Erika Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Jaime Enrique 12 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pleasant stay with great staff services ##### Jaime Enrique Stayed 6 nights in May 2024 ### 8/10 Good #### Harun 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities It’s a nice hotel. The picture is misleading as you are staying at the hotel but all amenities like breakfast, gym, pool and restaurant are all at the main property, Santa Clara. This was fine as it is only 1 min away from Bovedas. I like both property , very friendly staff, good service. ##### Harun Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Anamaria 29 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were very spacious and had nice view! ##### Anamaria Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Kelly 6 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Definitely stay again Superb stay, full access to the Sofitel hotel across the road, pool, gym & breakfast, etc. Very friendly and helpful staff, clean, spacious and comfortable, would definitely stay again. ##### Kelly Stayed 5 nights in Jun 2024 ### 10/10 Excellent #### Kevin 1 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location overlooking the historic Walls and the Caribbean Sea and the barrio San Diego area is beautiful. The staff was incredibly helpful and allowed early check-in… the customer service was above and beyond.. the restaurant was excellent in the room was huge with a large balcony..Cristian and Luis were very helpful at all times. I stayed at three other hotels in Cartagena in the last three months and this hotel was the best compared to the Hyatt Regency in Boca grande and the Bastion Luxury hotel in Candalaria area. ##### Kevin Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### cheryl 29 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front desk staff very helpful and friendly. Very close to everything you could want, shopping, dining, sightseeing and yet quiet to enjoy the view of the Caribbean Sea outside your windows and to hear the slight sound of horse hoofs clopping on cobblestone streets. ##### cheryl Stayed 4 nights in May 2024 ### 10/10 Excellent #### Jordan 16 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is beautiful. Extremely clean!!!! I loved my stay here. It is very walkable, but not so close to the action that you are annoyed by noise. The breakfast is amazing. I am EXTREMELY picky, and I loved this place. My only dislike is that in the loft, upstairs is hot at night. ##### Jordan Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Chris 11 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was excellent, the rooms large and clean. You have access to the pool and other amenities across the street at the Sofitel. Highly recommend ##### Chris Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Luisa 24 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing service - spectacular hotel- beyond perfect in every single aspect ! Can’t wait to come back ! Thank you for a perfect experience ##### Luisa Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Ianina 29 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a great stay! Our room was super spacious, clean and beautiful! The staff is great! You use all the amenities of Sofitel just across the street and are in a quieter, more private hotel where you can actually rest and relax! Loved:) ##### Ianina Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Ozerk 23 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is great to have access to all the amenities at Sofitel Santa Clara at a lower cost. Nice spacious rooms. Tea / coffee in the room can be improved (no tea; no milk for coffee) ##### Ozerk Stayed 5 nights in Nov 2023 ### 10/10 Excellent #### Luisa 10 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s my fourth time this year in this property I honestly cannot get enough NOTHING compares to the service here You feel beyond royalty with a lovely warmth of beautiful people always smiling , always kind. Yes, the I installation is impeccable & beautiful and Cartagena is beyond magical but it’s the AMAZING staff of Santa Clara that makes this the most amazing location in the world (to me). The list of outstanding individuals is too lengthy so only some of the perfect staff : Jimmy (el mejor botones del mundo), Adris, Adi, Jose (both), Alexander, Alexandre, Yurainis, Séñor Herrera (main entrance), Jose (both) , Andres (customer service), Luis, María José (jefe), Jesús (maître) and many more! ##### Luisa Stayed 4 nights in Nov 2023 ### 4/10 Poor #### Gregory 9 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### This place tries to scam you This place is nice enough if you get the right room. Or if you just get the room you booked. We booked the large family suite with two beds a sofa bed and two bathrooms on the top floor with a view of the ocean. It says so on the confirmation. We Never saw it. When we checked in the were polite and welcoming and escorted us to the worst room on the basement level and said ‘enjoy your stay’. So obviously we walked right back to reception and after some time and a manager they said oh, we are over booked. Wait…now that I’ve said something you admit you knew you gave me not only the wrong room but made no mention of the shift until the bellman took us to our room. Furious. So they could only give us two different rooms for the first night then moved us to the ‘correct room the next day, after 3pm’. Ok we were tired from traveling and we had a morning planned so settled but was promised a credit for the inferior room and the clearly different price not to mention the hassle and con game we were subjected to. Ok. So next day. ‘The room is ready’ we get our keys and we go check it out. A better room. Great view. Two bathrooms. But still only one bed and a sofa bed. It’s not what we reserves or paid for ! They were just so inconsiderate ##### Gregory Stayed 5 nights in May 2025 ### 10/10 Excellent #### Mauricio 27 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Personal amable ##### Mauricio Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Thomas 12 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities The best feature is that it is an Annex of the Sofitel Santa Clara, which is fabulous as next door ##### Thomas Stayed 2 nights in May 2025 ### 10/10 Excellent #### ERGUN 28 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel ##### ERGUN Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Miriam 9 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place as usual ##### Miriam Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Ricardo 12 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Ricardo Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### JAMES 12 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the property and the Location! ##### JAMES Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Nicolas 22 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its a beautiful property and excellent rooms and service. I really enjoy everything about my stay here!!! Regards ##### Nicolas Stayed 4 nights in May 2024 ### 10/10 Excellent #### Andres 25 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location ##### Andres Stayed 1 night in May 2023 ### 4/10 Poor #### Eugenia 3 Mar 2026 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Very disappointing experience — especially compared to our stay in December. Upon arrival, we were told our reserved room was only available for three nights and that we would need to move for one. We declined. We were then offered a much smaller, dated room instead. After two hours of discussion, we were finally given the exact room category we had originally booked — and stayed in previously. No apology, no accountability. Staff repeatedly insisted the duplex we reserved was smaller than the duplex with a view. Expedia screenshot description clearly shows otherwise — it is actually slightly larger. The Expedia agent did not resolve the issue; we did, by providing screenshots and prior booking details and photos. Basic standards were also lacking: non-working TV remote, no hairdryer (and the replacement didn’t work), and a non-functioning phone. By the time we were settled, the pool was closed for a private event — first day wasted. If not for the larger room layouts compared to the Sofitel building, we would not return. Despite being positioned as a sister property, this feels more like an annex. All positives — pool, food, staff — belong to Sofitel. In short: not acknowledged as returning guests and treated as though booking details were negotiable. Very disappointing. ##### Eugenia Stayed 4 nights in Feb 2026 ### Expedia's Latest Trends ### Hotels > - [Hotels in Greenford](https://www.expedia.co.uk/Greenford-Hotels.d6047634.Travel-Guide-Hotels) > - [Luxury Hotels in South Sri Lanka Coast](https://www.expedia.co.uk/South-Sri-Lanka-Coast-Hotels-Luxury-Hotel.0-0-d6055128-tLuxuryHotel.Travel-Guide-Filter-Hotels) > - [Hotels with Early Check-in in Auckland](https://www.expedia.co.uk/Auckland-Hotels-Hotel-With-Early-Check-In.0-0-d178233-thotelwithearlycheckin.Travel-Guide-Filter-Hotels) > - [Hotels near Lourdas Beach](https://www.expedia.co.uk/Lourdas-Beach-Hotels.0-l6105740-0.Travel-Guide-Filter-Hotels) > - [Hotels in Penacova](https://www.expedia.co.uk/Penacova-Hotels.d6034618.Travel-Guide-Hotels) > - [Ski apartment in the Flora complex in Borovets](https://www.expedia.co.uk/Samokov-Hotels-Ski-Apartment-In-Flora-Complex.h39941553.Hotel-Information) > - [Hotels in Ohiya](https://www.expedia.co.uk/Ohiya-Hotels.d6348264.Travel-Guide-Hotels) > - [Hotels in Woodland Hills](https://www.expedia.co.uk/Woodland-Hills-Hotels.d10355.Travel-Guide-Hotels) > - [Hotels near Aphrodite's Rock](https://www.expedia.co.uk/Aphrodites-Rock-Hotels.0-l6061821-0.Travel-Guide-Filter-Hotels) ### Flights > - [Flights from Cancun (CUN) to Miami (MIA)](https://www.expedia.co.uk/lp/flights/cun/mia/cancun-to-miami) > - [Flights from SeaTac (SEA) to Juneau (JNU)](https://www.expedia.co.uk/lp/flights/sea/jnu/seattle-to-juneau) > - [Flights from monte real air base airport](https://www.expedia.co.uk/lp/airports/qlr/flights-from-monte-real-air-base-airport) ### Cars ### Activities > - [Things to do in Los Pocillos](https://www.expedia.co.uk/Things-To-Do-In-Los-Pocillos.d553248634834283002.Travel-Guide-Activities) > - [Things to do in Kingsbridge](https://www.expedia.co.uk/Things-To-Do-In-Kingsbridge.d4379.Travel-Guide-Activities) ### Packages > - [Painshill Park](https://www.expedia.co.uk/Painshill-Park-Cobham.d6079421.Attraction) > - [Zhangjiajie Holidays](https://www.expedia.co.uk/Zhangjiajie.d6047160.Holidays-City-Breaks) ### General > - [Visit Mondron](https://www.expedia.co.uk/Mondron.dx6355781) > - [Visit Çınarcık](https://www.expedia.co.uk/Cnarck.dx6241756) > - [Visit Kevelaer](https://www.expedia.co.uk/Kevelaer.dx6194594) ---