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"For the most part the hotel was great. The reception staff were great except for one member who was unhelpful and rude. There was a stain (looked like blood) on the under sheet and this member of staff on the desk seemed nonchalant. The restaurant staff were amazing at breakfast especially Lin."

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"Superb staff, a wonderful welcome. Room was spacious and bed super comfy. A historic building so decor and some of the fixtures in need of updating, but tbh that’s what gives The Angel its charm. I’d definitely stay again and highly recommend."

"Bed was uncomfortable, mattress needs replacing. Reception told us they'd been replaced in some rooms not others. Shower was cramped and too low so I had to stoop. "

"Rooms are a bit run down, location is great for being so close to Cardiff bay. Staff are lovely and friendly and the bar is cosy. Breakfast was decent."

"Super friendly and helpful"

"The location of the hotel was very nice and the staff were very helpful and friendly. However, the heating system was not functioning in the room whilst cold air was blowing always with a continuous noise even when it was off. Finding a parking spot was a pain, as there wasn’t enough parking spaces there, adding that it was too expensive per night!"

"Basic, but get what you pay for. Lovely staff, really helpful. Breakfast is ok. Aircon broke in first room, moved into another and it worked but incredibly noisy so couldn’t use it. Windows don’t open. "

"Lovely staff. Phil on check in was particularly attentive "