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Overview of Best Western Le Donjon

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Garden
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
VIP Access

Best Western Le Donjon

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationAude Gate1 min walk
    Popular LocationBasilica of St. Nazaire and St. Celse2 min walk
    Popular LocationTheatre Jean Deschamps4 min walk
    AirportCarcassonne (CCF-Pays Cathare)16 min drive

Choose dates to view prices

  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsSuite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)
  • Superior Room, 1 Queen Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed, Non Smoking
  • Classic Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsClassic Room, 1 Queen Bed, Non Smoking
  • Superior Room, 2 Single Beds, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Room, 2 Single Beds, Non Smoking
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsJunior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)
  • Superior Room, Multiple Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More detailsSuperior Room, Multiple Beds, Non Smoking
  • Classic Room, 2 Single Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsClassic Room, 2 Single Beds, Non Smoking

About this area

Carcassonne

Located in Carcassonne, Best Western Le Donjon is in the city centre. Notable landmarks in the area include Narbonnaise Gate and Chateau Comtal. Basilica of Saint-Nazaire and Écluse d'Herminis are also worth visiting. Take the opportunity to explore the area for outdoor excitement like ecotours. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Aude Gate - 1 min walk
  • School Museum - 2 min walk
  • Basilica of St. Nazaire and St. Celse - 2 min walk
  • Narbonnaise Gate - 2 min walk
  • Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne Station - 5 min drive
  • AirportToulouse (TLS-Blagnac) - 68 min drive

Restaurants

  • Brasserie Le Donjon — 1 min walk
  • Le Trivalou - 7 min walk
  • Le parc - Franck Putelat - 11 min walk
  • Le blé noir - 17 min walk
  • Au lard et au cochon - 19 min walk
View in a map

About this property

Best Western Le Donjon

Romantic Carcassonne hotel in City of Carcassonne, near Aude Gate
A restaurant, a bar/lounge and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, dry cleaning and a 24-hour front desk. All 61 soundproofed rooms feature free WiFi and minibars. Guests will also find TVs, room service (during limited hours) and coffee/tea makers.
Best Western Le Donjon offers 61 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered self parking on site (EUR 20 per day)
  • Valet parking on site (EUR 20 per day)
  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • Free off-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry cleaning service
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Towels

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Soundproofing

Policies

Check-in

Check-in from 3:30 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 30 October 2020 to 15 February 2021 (dates subject to change).
The property is closed between 3 December and 20 January.
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Uncovered self-parking fee: EUR 20 per day
  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer via shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts
Best Western Le Donjon Hotel
Best Western Le Donjon Carcassonne
Best Western Le Donjon Hotel Carcassonne

Frequently asked questions

Can I cancel my reservation for free at Best Western Le Donjon and receive a full refund?
Yes, Best Western Le Donjon offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Le Donjon cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Le Donjon?
As of 20 Jan 2021, prices found for a 1-night stay for 2 adults at Best Western Le Donjon on 1 Feb 2021 start from £110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Best Western Le Donjon pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per night.
How much is parking at Best Western Le Donjon?
Self-parking is available for EUR 20 per day. Valet parking is available for EUR 20 per day. Limited spots are available. There is free parking nearby.
What time is check-in at Best Western Le Donjon?
Check-in is from 3:30 PM - anytime.
What time is check-out at Best Western Le Donjon?
Checkout is at noon.
Where is Best Western Le Donjon located?
Located in City of Carcassonne, this romantic hotel is steps away from Aude Gate, Narbonnaise Gate and Chateau Comtal. Carcassonne Station is 25 minutes by foot.
4.4
Excellent
Rating 5 - Excellent. 518 out of 982 reviews
5 - Excellent 53%
Rating 4 - Good. 346 out of 982 reviews
4 - Good 35%
Rating 3 - Okay. 85 out of 982 reviews
3 - Okay 9%
Rating 2 - Poor. 19 out of 982 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 982 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Room comfort
Small Hotel Rooms
Old, dated, cramped hotel room.
Stayed 1 night in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Great location, parking service excellent, good hotel, very good room & great bathroom
Stayed 2 nights in Sep 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness
It's in a great location . I think it's overpriced for what it offers ...eg.it has a bar which is not a bar...you have to go and ask whoever is on reception if you want a drink ...so,obviously ,there is no ambience ,and nobody gathered there....
Stayed 4 nights in Sep 2020

5/5 Excellent

Nice and very central property within the walls of
Stayed 2 nights in Aug 2020

4/5 Good

Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
GREAT STAY IN CARCASSONNE
Our stay at the Best Western Le Donjon was very enjoyable. They have taken good precautions for COVID. The room was comfortable and everything worked. The only issue we had was when we checked in we had to call housekeeping, as there were dog paw prints on the floor of the toilet. Would stay there again - great location inside Let Cite and a very good staff.
Stayed 3 nights in Aug 2020

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