1/5 Terrible
Mark
Travelled with partner
19 Sept 2021
Disliked: Cleanliness, amenities, property conditions & facilities
These guys are criminals. Reservation said check in started at 2. We arrived at 230 and were told it wasn't till 4. I showed the reservation saying 2, they said "expedia has it wrong". Then we were told "your room isn't here". Apparently all the photos shown in this listing are from places they don't rent. Nighclubs, apartment buildings, beach clubs. No actual photos of where the room is actually located. They check in guy gave us tokens for the included dinner and breakfast and said dinner is from 8 to 10, same in the morning for breakfast. We show up for dinner at 830 and are told "we are out of available dinner". I complain that it is supposed to be an included buffet and am told "It is a free service we usually provide but not included in the actual price" so no rebate. Another couple showed up at the same time and are also turned away. Showed up at 820 the next morning for breakfast and door is locked. Room has no blanket for the very basic and uncomfortable bed. There is no wifi. The place has the look and feel of a college dorm, at a state school. Zero decorations, zero amenities. My belief is that they wait for folks to show up and then go over to the time share building to see what is available, rent it for a lower price than what they charge folks who were drawn in by the photos and pocket the rest. Truely a scam.
Stayed 1 night in Sep 2021