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"Check in was okay, however received 2 confirmation emails with different room numbers. Told reception but they said couldnt happen. Got a room on basement floor, room itself relatively basic (106),stained carpet several areas (brown stains!) Floor was noisy and clearly used to house groups of revellers. 3 4 and 5am wake up calls two out of three nights from loud neighbours, banging doors and poor insulation. Room door also looked like it had been forced open and was difficult to close properly. Facilities are great pool and gym and breakfast but experience was poor. Pub and grill tables all reserved some 2hrs in advance.. maybe need a lesson in managing turnover. To cap it all it i was sent an invoice for another room complete with the guests name and details including address. Told reception staff and they werent very helpful. I was concerned my details had gone to the other guest but they assured me not…. Well if assurance is “i dont know what happended”. GDPR and data breach risk seems an alien concept. Stayed 3 nights, got 1 night rest. Not exactly the break we were looking for."

"Great location in Liverpool near Lime Street train station and restaurants. The staff were excellent. Welcoming and helpful. The queen room was large and had lots of space. Really nice breakfast buffet and the hotel bar had a nice selection and friendly bartender."

"Easy to check in a great couple of days"

"Nice clean room and a good breakfast "

"We booked 2 junior suites, room 228 was very nice and matched what was advertised on the website. Unfortunately room 117 was less satisfactory, 2 rooms on different levels had been knocked together to form a 'suite' with 2 bathrooms a very small bedroom and remote equally small sitting area. Nice view of the bin store from the window resulting in plenty of clattering as bins were deposited there. Breakfast was fine and the staff were very nice."

"Overall a nice property and the staff were really nice. I do think it’s more of a 4 star property with a 5 star bar. Bedroom was good size but bathroom was small and the AC is set to a minimum of 19."

"Fantastic hotel will be definitely staying again in the future. Staff where warm and friendly 5 minutes walk in to town"

"Nice stay. Two entertainment rooms."