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"The room itself was fair. The check in process was horrible. I paid to upgrade my room and have a high floor. Upon arrival (check in @3pm) they had me and my wife waiting for 2 hours to get our room. They said they would call when it was ready, they didn’t. I was sitting right next to the reception desks, nobody informed me. After approaching to see if it was ready, they said the room was ready after 2 whole hours. We just flew in and were exhausted and had to wait 2 hours for a room that we had booked well before that day. The customer service was trash in this experience. I kept asking why this would happen and they just kept ignoring me. Unacceptable behavior. They proceeded to give me 1 drink voucher. Not even 2 for me and my wife. Look elsewhere."

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"Staff Brilliant nothing to much for them Breakfast very good Some room renovated Some room not but clean and tidy "

"The fromt des"

"The room was basic but serviceable. Had it been clean, it may have been ok"

"We were treated really well at the hotel, the staff were friendly and went out of their way to ensure my husband enjoyed his birthday. Big shout out to Poonam at the bar who was lovely to talk to. "

"The hotel's amenities are wonderful. "

"The only drawback at this otherwise lovely hotel is the slightly too high level of noise from other rooms. One easy way to decrease this might be to ensure that there is less of a gap between the floor and the bottom of the room doors. "

"Room was clean aside from mould around the shower screen which is easy to fix. Room was very warm and air con didn't seem to work. Quirky decor was fab though, so nostalgic, would definitely stay again. "