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"it was great hotel , nice and polite staff😊"

"The staff is super friendly. The view from the room was incredible. Location of the hotel is perfect. "

"Excellent location and very helpful staff"

"Excellent location. Clean and tidy. "

"Best hotel I’ve stayed at in a long time. I wanted to stay in our suite I loved it so much. I travel a lot and this was terrific. Husband and I are planning to come back just to stay here and enjoy more time. We bid on an upgrade to a suite. Worth every penny. Staff was complacent about our early check in and I had to complain a bit to get us to our room two hours after offered time but they gave us the charge back for early check in. Excellent view. Easy to get to two tube stations. East side so recommend taking the tube as it is much faster. We started taking Ubers but makes more sense to use the tube. Too much fragrance in lobby so if you are chemically sensitive (we are) watch out for that. Room had no chemical smell or fragrance and no sign of water damage. I’m a mold doctor and sensitive so this is important to me. "

"Perfectly located! We got here using the Tube stop only 100 yards from the hotel! Waterloo train station is easy to walk to and we were close enough to walk to the London Eye-Westminster-Big Ben area as well. Several coffee shops and restaurants nearby that we enjoyed. "

"Just a lovely 3-night stay, and everyone at the hotel was really kind and helpful. Excellent experience."

"Perfect for a base tube within an easy walk .lovely scenery. "

"Wonderful location, service etc. Had an issue with the toilet and it was fixed immediately. Will definitely return ! "